First, let me share the good - the suites are very nice and the cleaning staff are friendly and helpful. The pool area is very nice.
Now the bad - front desk staff were indifferent. We arrived 1 hour earlier than the 4pm check in time, which we knew, and were greeted at the front desk with an abrupt reminder that check in is 4pm. We stated that we knew we were early and got a very frosty response. We then asked if we could go to the pool while we waited for our room and were told yes which was great but then given no directions to the pool or any further info. We had to drag it out of her. It was very unfriendly. Now, I realize that people sometimes have a bad day but every time I went up to the front desk it was very unfriendly. Sad when you are in a customer service industry and it seems like you don't like your job.
There was a leak in the ceiling from the third floor and I called the front desk to tell them. Again treated with indifference and I never knew if they even looked at it.
I would not recommend this resort. I feel like I wasted my money.
- Official Description (provided by the hotel):
- All-suite luxury condominium resort hotel nestled in the Canadian Rockies. 5-minute drive to Banff National Park. All suites incl. Full gourmet kitchen, fireplace, 42" & 32" HDTV’s, Ipod stereo, electronic safe, in Suite laundry & gas BBQ. Outdoor Heated pool, Hot Tub and Fitness Center. Available Wi-Fi and heated underground parking. Meeting, Banquet and Reception rooms available. Ridge Cafe (licenced)open daily serving up light meals, baked goods and specialty coffees. ... more less
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- Also Known As:
- Stoneridge Mountain Hotel Canmore