This is a hotel we had stayed at many times before while it was privately owned and the customer service was awesome. We noticed after it was sold the service seemed to be deteriorating but decided to go and try one more stay for our Valentine's holiday. We booked a suite with a fireplace and jacuzzi tub. The fireplace did not work and when we asked what the problem was we were told it had not worked for almost a year ...but no discount on the room nor were we told in advance. The toilet seat was so loose you almost fell onto the floor when you sat on it and the ceiling fan had black filthy cobwebs hanging from it. Whe we complained the manager said they would give us 10% off for one night on our next stay. Are you kidding me? What a slap in the face. We are there for 2 days and this is day one and you will give us 10% off our NEXT stay? Then to add insult to injury they run a Groupon discount for new customers for 40% off!!! DO NOT STAY HERE Rooms are dirty and in poor repair !!!
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- Also Known As:
- Georgetown Hotel Canmore