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“Stunning views and great customer service”

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Solara Resort & Spa
Ranked #6 of 29 Hotels in Canmore
Certificate of Excellence
GreenLeadersSilver level
Halifax, Canada
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Stunning views and great customer service”
5 of 5 bubbles Reviewed 3 June 2014

The location of Solara is a quick walk into the main shopping area and close to restaurants. I had a problem with my tv and the maintenance technician kept working on it until it was resolved. He was professional and friendly. At the One Wellness Spa I had a pedicure that was 1.5 hours and worth every penny. So relaxing! Great stay and great customer service.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluewater08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 4 June 2014
Dear bluewater08: Thank you for taking the time to post an excellent review regarding your recent stay with us! I’m pleased you enjoyed our service and fabulous location. I look forward to hosting you again on your next trip to Canmore!

Kind Regards,

Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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886 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
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English first
Edmonton, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

We had a long day driving and decided to call it a day and looked up a place to stay in Canmore. We found a fantastic last minute price on a two bedroom suite at this resort.

The front staff were really friendly and helpful. The room was beautiful and clean. Much more than we expected.

I will be back for sure. Hopefully for a longer stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peppermintpatti1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 3 June 2014
Dear pepperminitpatti1975: Thank you for your fantastic review noting our clean, spacious and well-equipped suites and our amazing Team Members. Thank you once again for taking the time to post a review and I do look forward to hosting you again in the future

Kind Regards,

Darryll Hunter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

This facility is gorgeous and first class. Large spacious suites with full kitchens and views of the mountains. Unfortunately, housekeeping is below standard. Our room was not cleaned to a hotel level during our stay. A request for new towels went unheeded and we ran out of toilet paper because they did not restock anything during our stay. Air conditioner did not work in our room. Facility could use a long promised restaurant. Free bikes had dangerous brakes and had not been serviced. For a premium price, I expected premium service and thus, was disappointed.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 3 June 2014
Dear Ron B: What you experienced is certainly not a Solara standard and I do apologize. Your concerns have been addressed to the attention of our Housekeeper Manager, and we have conducted the necessary review and training of the team member. Delighted to mention we are closer than ever to obtaining our onsite restaurant.

No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve.

We look forward to redeeming ourselves and regaining your trust in our services.


Kind Regards,

Darryll Hunter
General Manager
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Calgary, Canada
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

I originally wanted to do a girls spa getaway with my sister and daughter in Banff but I could not find the accommodations I was looking for so I started to look in Canmore. We had never stayed at Solara but the value was great - our entire stay would have been one night's rate at the Banff Springs Hotel. We had a top floor 2 bedroom unit which faced the mountains. The bedrooms each had their own full bathroom complete with deluxe shower stall (hand held wand, jet sprays, rainshower head) and separate tub, a small sitting area with a fireplace and flatscreen overhead. There was also a large deck with a large BBQ grill and a table that seats 6. The kitchen was deluxe - complete with all the small electronics, dishes, cutlery, pots/pans, etc. The family room was cozy and there is also a DVD player if you wish to bring your own DVDs. There was no noise in the halls at all - maybe because we stayed Thursday through Saturday. There is free wifi and free underground parking. They offer complimentary bikes and helmets. The front desk personnel are friendly and helpful. Beyond the front desk we discovered was a theatre (a conference area) for weekend nightly movies (but you have to buy the popcorn), a small indoor play area for young children, the pool area and the spa area. Pets are also welcome at this resort and we were told at the front desk that the fee charged for the pet is donated to the SPCA, which we thought was very nice. There is no restaurant on site. The pool area consists of a small water park area, a small hottub and a small pool that works for kids but not adults. The only drawback to the change room is that while they have lockers, you have to bring your own lock. They do not provide locks of any kind. We had enjoyed our spa treatments at One Wellness and it was oh so wonderful and decadent. It must be early in the season and not a weekend appointment as we had reduced rates for our 90-minute regular and stone massages. There is a co-ed steam room and a sauna room. The change rooms have lockers that can be locked digitally and are stocked with all the supplies you need after your treatment. The only drawback is you are provided with only 1 large towel. There is also a nice but small fitness facility, complete with a personal trainer. While we thoroughly enjoyed our stay at Solara, the only thing that dampened it was the daily light housekeeping which supposedly included removal of garbage, beds made up and bathrooms freshened. While we required the light housekeeping for only 1 day, we felt that the housekeeper did not care nor took pride being a member of Bellstar as the garbage was never removed, our beds were hastily made (to be honest, an 8-year old would have done a better job) and our new bathroom towels were not hung but left on top of the clothes hamper (and they weren't 2 of everything - just a mishmash). These details caused us to give our total experience an 8.5 out of 10. We hope management will look into this so that someone else's stay won't be dampened. Overall, we are happy to have stayed at Solara, enjoyed Canmore, the local dining establishments and the mountains without the big sticker price of Banff.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlbertaVirginiaGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 3 June 2014
Dear Alberta VirginiaGal: Thank you for taking the time to post an extensive review regarding your past stay. Our two-bedroom suites, with separate living and sleeping areas, comfortably accommodate up to 6 people. These suites are fully equipped with five appliances and I’m pleased you enjoyed it. I do appreciate your comments regarding our amazing Team Members. As well we have the only Theatre in Canmore. Delighted you also enjoyed the top notch spa located onsite. I do apologize for the light housekeeping issues you experienced, which I'm addressing with the housekeeping manager. Once again, thank you for your fabulous review and I do look forward to hosting you again on your next trip to Canmore!

Kind Regards

Darryll Hunter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2014

We held a workshop at the Solara Resort in Canmore on a weekend for our not for profit society. The events co-ordinator did not charge us for the use of their boardroom or for the equipment we needed to have this presentation. For a minimal fee they supplied us with tea, coffee and water. The staff were friendly and very helpful, making it a good experience for everyone that attended the workshop.

Stayed May 2014, travelled on business
Helpful?
1 Thank Dorothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 3 June 2014
Dear Dorothy S: Thank you for taking the time to post an excellent review about The Solara Resort & Spa. Our conference room/board rooms is ideal to host company retreats/conferences and more. Thank you once again for taking the time to post a review and I do look forward to hosting you again in the future.

Kind Regards,
Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The only thing better than this resort are the beautiful natural surroundings. Friendly staff, great food and the rooms were spacious and comfortable. I guarantee I'll be staying here again, hopefully soon.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnH1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 29 May 2014
Dear JohnH1968: It’s always a pleasure to receive a glowing review regarding your stay with us – thank you! Our location is perfect with beautiful views of the mountains all around. Our Team Members’ goal is always to ensure we exceed guest expectations and from your review, we definitely achieved this goal! I do appreciate your comments about our clean and spacious suites. Once again, thank you for your review and I look forward to hosting you again on your next trip to Canmore!


Kind Regards,

Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 May 2014 via mobile

We rented this accommodation through Groupon but even had we paid full price we would have loved it .We have stayed in several traditional hotels in Canmore and with regards to value for price this property wins hands down ; can't wait to return next year .

Stayed May 2014, travelled as a couple
Helpful?
2 Thank murf1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa, responded to this review, 29 May 2014
Dear murf1953: Thank you for taking the time to post an excellent review regarding your recent stay with us! I’m pleased you enjoyed our service, clean suites and fabulous location. I look forward to hosting you again on your next trip to the Canmore.

Kind Regards,

Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Solara Resort & Spa

Property: Solara Resort & Spa
Address: 187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Canmore
#1 Business Hotel in Canmore
#2 Green Hotel in Canmore
#4 Luxury Hotel in Canmore
#7 Romantic Hotel in Canmore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Solara Resort & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
Stunning Rocky Mountain architecture grounds the Solara vacation experience in authenticity, making your retreat the perfect Canmore vacation! Solara Resort blends the absolute best of a Rocky Mountain holiday with the elegant details of a high-end urban hotel. Choose from spacious, fully equipped 1, 2 or 3 bedroom suites with up to 1700 square feet of luxurious space. Linger on your own private balcony or terrace, soak in breathtaking mountain views or snuggle beside your slate fireplace. ... more   less 
Reservation Options:
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Also Known As:
Solara Hotel Canmore
Solara Resort And Spa

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