I arrived on Sunday, June 8 and believed that my reservation had been amended to include an extra day - the Sunday evening. There was no record of it in the Solara system. Rather than sending me away or giving me push-back on who owned the mistake, the gentleman on the reception desk, with support from his supervisor, provided me with extraordinary customer service. He first checked to see if there was a room available in Solara's partner hotel. When he found they were fully booked, he called his supervisor to see how he should proceed as there were no clean rooms at Solara. What they ended up doing was asking the night houseman to quickly clean up a room to accommodate me until my permanent room assignment was available the next day. They could have sent me away, debated how the reservation got mixed up or done any number of other things that would have caused me irritation rather than admiration. They did none of those things and provided me with outstanding customer service. I enjoyed the same level of excellent customer service during my week-long stay. The accommodations are also first rate. Would highly recommend a stay at Solara.
- Official Description (provided by the hotel):
- Experience one of Canada's top wellness resort situated in the heart of the stunning Canadian Rocky Mountains. Not your typical hotel this condo-hotel offers spacious, fully equipped 1, 2 or 3 bedroom apartment style condo units with up to 1700 square feet of luxurious space. Take in the fresh mountain air on your own private balcony or terrace or snuggle beside your slate fireplace. All units feature wine fridges, fully stocked gourmet kitchens, fireplaces, electric bbqs, upgraded Kohler massage showers, complimentary WIFI, heated undergroung parking and more. The best rooms in the Canadian Rockies also provide access to Canmore's only movie theatre where Solara guests enjoy complimentary movies. In 2017 the pool area was renovated and now offers Canmore's largest hot tub. The attached One Wellness Spa offers massage and complimetary gym access to guests. Book on the property's own official website to avoid any disappointments and to get the best rates. ... more less
- Reservation Options:
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- Also Known As:
- Solara Hotel Canmore
- Solara Resort And Spa