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“Great location”

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Solara Resort & Spa - Bellstar Hotels & Resorts
Ranked #6 of 28 Hotels in Canmore
Certificate of Excellence
GreenLeadersSilver level
Edmonton, Alberta
1 review
“Great location”
Reviewed 15 August 2014

Great location. Great rooms. Rooms not as clean as they should be. Bathrooms could be cleaner.Hallways were hot and un kept. Finger prints everywhere. Nice patios but hadn't been cleaned in a long time. Really close to being a great resort. Just needs a little tlc in cleaning department.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this review, 20 August 2014
Dear Rob N: Thank you for your review noting our spacious suites and our excellent location. I do apologize for not showing TLC needed in cleaning department. We know have new training methods in place that all areas will receive the TLC needed. Once again, thank you for your review noting our fantastic location and I do look forward to hosting you and your family again on your next vacation to Canmore.


Kind Regards,

Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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919 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
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  • English first
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English first
Edmonton, Alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

Nice building & rooms. Good location. Poor service -missing face cloths, hand & bath towels in rooms. Had to ask several X's for them. Rooms not cleaned properly. Found left over food in rooms (partial eaten candy bar, moldy fruit). Dirty floors. Disappointing for a 5 Star building.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this review, 15 August 2014
Dear S B: I do appreciate your review regarding your past stay with us. Housekeeping is of the utmost importance in the hotel industry and what you experienced during your stay is certainly not a Solara standard. Our goal is always to exceed guest expectations. Once again, thank you for your review and please do contact me directly at 403-609-3600x15009 and it would be my pleasure to host you again in future! As well I would like to discuss your past stay with us.


Kind Regards,

Darryll Hunter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
1 review
Reviewed 14 August 2014

My (new) wife and I used Solara as our base of operations for our wedding, with a suite for the guys and another for the girls. With the whole wedding whirlwind going on it was difficult to really sit back and appreciate the full experience there, but it was perfect for our needs and we'd love to return in the future in a more relaxed fashion!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this review, 15 August 2014
Dear Mark L: Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay in our fabulous suites, but did not get to enjoy the full extent of our Solara hospitality. Once again, thank you for your review and we look forward to hosting you and your family on your next trip to the Canmore area.

Congrats on your wedding!


Kind Regards,

Darryll Hunter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

Our family of 8 stayed here for 6 nights. We stayed in the 3 bedroom Penthouse with 3 bedrooms. It was great! The family loved it. We loved being in Canmore away from all the traffic in Banff. Will recommend to people visiting this area.
Us Texans were very pleased.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ddatchley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this review, 15 August 2014
Dear Ddatchley: Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay in our fabulous 3-bedroom suite with everything they have to offer and that you found them clean and comfortable. Once again, thank you for your review and we look forward to hosting you and your family on your next trip to the Canmore area.

Safe Travels back to Texas!


Kind Regards,

Darryll Hunter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
1 review
Reviewed 13 August 2014

Kitchen was very well equipped: toaster, coffee maker, oven, cutlery, pots, pans and towels were provided. Everything was very clean. Three heads in the shower were both confusing and awesome. Overall experience was great.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Salla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this review, 15 August 2014
Dear Salla T: Thank you for taking the time to post a 4/5 review regarding your recent stay with us! I’m pleased you enjoyed your stay in our fabulous suites with everything they have to offer. Once again, thank you for your review and I do look forward to hosting you again in future!


Kind Regards,

Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta
1 review
Reviewed 13 August 2014

This hotel is pricy but fairly nice overall. The staff were friendly and responsive. Cleanliness of suite could have been better- bathrooms/ commonly touched surfaces such as light switches. Was okay as a splurge.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JSeW2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryll H, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this review, 15 August 2014
Dear JSeW2014: Thank you for taking the time to post an excellent review regarding your recent stay. Thank you for noting our friendly Team Members. We do apologize for the bathrooms not being addressed to a satisfactory level. We are now ensuring the bathrooms light switches are having the attention they require. Once again, thank you for your review and I do look forward to hosting you again in future!


Kind Regards,

Darryll Hunter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

We were in Calgary for a visit to the zoo. Our grandson and grand-daughter loved all the animals. That was a lot of fun but after hours of walking we decided to leave and get something to eat for supper before heading back to the Acclaim Hotel ( good hotel by the way ) near the airport. After a good night’s sleep, we made plans to go for a return visit to Canmore even though we called to book rooms for the stay over but everywhere we tried had no vacancies! Well we were not deterred by that and jumped in our cars anyway. When we got into Canmore my step-daughter and her husband drove around looking for a vacancy sign. They found one ... what a bonus ... now we could stay instead of heading back to Calgary that night. It had been almost two years since we spent a four day family Christmas in Canmore and now that it is close to the end of summer, we could see how beautiful the mountains were at this time of year. As usual no disappointment … but I think the Christmas season is even more magical. Just my opinion!
We stayed at the Solara Resort & Spa in one of the Chinook suites. We booked into our rooms and then drove our vehicles underground to park and unload the luggage. The elevator was only a few steps away and we were upstairs in our room in short order. We opened our door and wow …… what a beautiful sight. There was an island style kitchen with fridge/freezer, stove, microwave, dishwasher, wine fridge and double sink. A sitting area with leather furniture, fireplace (electric) and 42” wall mounted tv above was across from the dining area. The master bedroom has a king size bed, fireplace (electric) and a wall mounted tv as well. The bathroom was huge and had a tub and shower all-in-one with a telephone shower, a rain can shower and two shower jets on the end wall. That has to be the best shower I have seen in a hotel scenario ever! The floors were tiled throughout and there was a private patio with table and chairs to sit outside and enjoy the mountain air. To top it all off, there was a laundry room and ironing board area. The wi-fi worked well and was easy to setup too. This suite was just great and we felt very much at home. We will return again in the future and not even think twice about where to stay. They even offer a discount to repeat customers from what I understand and hey, I’m all for that! I almost forgot to mention that there is a hot tub and pool area inside and also a theater. We did not see the theater but maybe on the next trip we will. I hope this review helps you to make a better informed decision on your trip. Thanks for reading.

Dennis H.

Regina,Sk. Canada

Room Tip: When you book a room ask for a mountain view.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank DDHDoodlebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Solara Resort & Spa - Bellstar Hotels & Resorts

Property: Solara Resort & Spa - Bellstar Hotels & Resorts
Address: 187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Canmore
#2 Green Hotel in Canmore
#4 Luxury Hotel in Canmore
#7 Romantic Hotel in Canmore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Solara Resort & Spa - Bellstar Hotels & Resorts 4*
Number of rooms: 214
Official Description (provided by the hotel):
Stunning Rocky Mountain architecture grounds the Solara vacation experience in authenticity, making your retreat the perfect Canmore vacation! Solara Resort blends the absolute best of a Rocky Mountain holiday with the elegant details of a high-end urban hotel. Choose from spacious, fully equipped 1, 2 or 3 bedroom suites with up to 1700 square feet of luxurious space. Linger on your own private balcony or terrace, soak in breathtaking mountain views or snuggle beside your slate fireplace. ... more   less 
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Also Known As:
Solara Resort And Spa
Solara Hotel Canmore

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