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“Canmore Best Western”

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Best Western Pocaterra Inn
Ranked #5 of 28 Hotels in Canmore
Certificate of Excellence
Rocky View, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Canmore Best Western”
Reviewed 14 April 2014

Very nice hotel. They are upgrading and will be even better. Breakfast was good, hotel staff were good and extremely helpful and knowledgeable. Rooms were larger than normal hotels. Would recommend to family as well, the pool/waterslide was nice. Location made it really easy to get anywhere in Canmore. Negatives: hardwood floors in rooms are nice, but noisy and parking - a 1500 Chevy truck had a hard time finding any parking after 7:30 PM on the property and there really was nothing close by to park at. Would go back, but with smaller vehicle :-)

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Tara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
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English first
1 review
Reviewed 13 April 2014

We can highly recommend this hotel! We stayed with our 3-year old daughter for two nights and had a wonderful relaxing experience, which is exactly what we were looking for. We had requested a quiet room with a view to the mountains and were so happy when our request was accommodated. The breakfast (included in the price) was fantastic as it offers a high variety of choices and is much more than the typical continental breakfast. The room was very clean and the beds were so comfortable keeping even our little girl in bed all night. The staff was very helpful and friendly. We can't wait to come back.

  • Stayed April 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
Thank gregorya376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level 6 Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 8 April 2014 via mobile

Stayed here at Timbits hockey tournament. We were constantly reprimanded by staff as we attempted to use facilities, despite being stone sober responsible adults who were always supervising their children. Chlorine levels in pool were extremely high. Saw a dog urinate in hallway right in front of elevator outside our room- informed staff, but did not see any cleaning of area over the next several hours. Hard to get in elevator with luggage and hockey bags and avoid dog urine at same time. Unpleasant. Did not feel welcome by staff. Room itself seemed clean and beds comfortable.

Stayed March 2014, travelled with friends
Helpful?
1 Thank weliketofly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2014

We booked 12 rooms for a Timbit hockey team in March. When we booked (in December) we attempted to book a meeting room as a place for the parents and kids to meet, play and socialize. We were told they were all booked. When we arrived, I again asked about booked a meeting room, and again advised they were booked. I walked by the meeting rooms and noticed one was empty. Again I asked, again told it was booked, The next night I asked again, and still told it was booked. The room stayed completely empty all weekend. No manager would provide us the decency of an explanation. So much for hospitality.

Staff was unhelpful and rude. Will not be back.


Other major issue. The pool and hot tub had chlorine levels that were waaaay to hi. We had most of the kids (5-8 yrs old) complaining about sore, burning eyes, burning skin and horrible smells.

Room Tip: Make sure you are not on the side of the hotel facing the train tracks...they run all the time and a...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank CalgaryFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon, Canada
1 review
Reviewed 25 March 2014

Clean,comfortable end to a long day of driving. Rested and ready to drive again the next morning. Staff were helpful in suggesting restaurants and recommending a choice near by. I have a mobility handicap so appreciated the ramps and elevators plus the handicapped parking near the entrance. The fan in the bathroom was not working but that was no great hardship.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint John, Canada
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 March 2014

I was very tired to drive from BC accross Rocky Mountain all day long. When I entered lobby it was little bit messy but they were renovating all hotel. When I checked in the room it was really nice all amenity and facilities. Room has ample space and crispy clean and fire place made me a warm and enjoyable night after long drive. Staffs are really kind and helpful and hotel location was very easy to access. I love this hotel and their staffs are wonderful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Byung Moon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 March 2014

We've made very good/excellent experience with BW hotels but this one just disappointed us.
The breakfast area was dirty and the food stations where always empty. The employees needed a long time to refill the food stations. We were so frustrated that we went to another restaurant for breakfast on the second day of our stay.
Also we found a sock from the previous guests in our hotel room. We complained about both things and the hotel staff was understanding and they gave us 10% off for our stay. They ask us to give the hotel another chance. We felt that the hotel really cares what their customer things and that was very nice.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
2 Thank Kai0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Pocaterra Inn

Property: Best Western Pocaterra Inn
Address: 1725 Bow Valley Trail, Canmore, Alberta T1W 1L7, Canada (Formerly Best Western Plus Pocaterra Inn)
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Canmore
#9 Romantic Hotel in Canmore
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Pocaterra Inn 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Nestled amidst the towering peaks of the Canadian Rockies, the Best Western Plus Pocaterra Inn is your ideal lodging choice while visiting Canmore Alberta. From the warm welcome in our lobby to our spacious guest rooms, you are sure to experience superior service while staying with us.Our hotel features tastefully decorated guest rooms with a multitude of amenities including stunning views of the surrounding Rocky Mountains, fireplaces, free high-speed wireless internet, microwaves, refrigerators, coffee makers, and LCD TV’s. Guests can enjoy our daily complimentary hot continental breakfast and access to our business centre, fitness facility, games room and meeting rooms. In addition, our hotel features a whirlpool, steam room, sauna and indoor swimming pool with a large waterslide perfect for the whole family to enjoy.Just minutes away from Banff National Park the Best Western Plus Pocaterra Inn is a great place to explore the Canadian Rockies, natural hot springs, lakes, glaciers, canyons, and ski resorts. When visiting Canmore Alberta, the Best Western Plus Pocaterra Inn will make your stay feel just like home, but better. Our relaxing atmosphere, tastefully appointed rooms and friendly hospitality are the perfect complement to your visit to the Canadian Rockies. ... more   less 
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Also Known As:
Best Western Pocaterra Hotel Canmore
Best Western Canmore
Canmore Best Western

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