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“Maybe Somewhere Between Excellent and Very Good”

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Best Western Pocaterra Inn
Ranked #5 of 29 Hotels in Canmore
Certificate of Excellence
Huntsville, Alabama
Level Contributor
790 reviews
564 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
“Maybe Somewhere Between Excellent and Very Good”
Reviewed 5 June 2014

The hotel isn’t too impressive from the outside and the lobby is rather awkward (three separate ways to enter). Check in was very good and we were offered an upgrade because of our diamond status with BW. I usually have to ask about upgrades so this was refreshing. Our upgrade was to a deluxe room that had lots and lots of room (space for two queen beds and a full size sofa to be lined up all along one wall).

What works:
Attractive bench at the foot of each bed (see what didn't work below).
Beautifully appointed room with a bed that slept well.
Great deep, long soaking tub (but see what didn't work below).
The hot water in the bathroom was instantly very hot - no waiting for it to warm up.
Recycle bin in every room.
The AC could be controlled from a thermostat on the wall.
I asked for some butter in the evening as I’d just bought some crispy bread. The front desk clerk happily got me some butter and a knife and presented it all to me on a plate.
They had real tableware available at breakfast only. Not a plastic dish, bowl or piece of flatware to be seen. Real mugs for coffee instead of paper cups.
An urn full of hot chocolate and cookies available in lobby.
Great breakfast options - cheese omelets and sausage each day.
In addition to skim and 2% milk they offered Almond Breeze.
Delicious OJ (with pulp).

What Doesn't Work:
We kept running into the benches at the foot of the bed during nighttime trips to the bathroom.
The tub was difficult for a less mobile person to get out of as there was no arm rest on the wall side.
The room had no desk - just a square table.
Minimal outlets and the ones that were available weren’t in the best locations.
No coffee available in the lobby.

All in all I enjoyed my stay - the room was beautiful and the breakfast plentiful. I plan to return.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank AGoingGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (168)
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Blocked
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2014

We saw a water glass in the Lobby shortly after check-in, that sat on a couchside table until after we checked out. New young staff were very accommodating with requests and directions. Breakfast was surprisingly varied including delicious Hashbrown pucks, boiled eggs and omelets and tasty little sausages, as part of your room rate!

Room Tip: Choose a room not on Mountain St. for a quieter night with the windows open
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

We had a family reunion at this beautiful spot this month. Having stayed at many hotels across the USA and Canada, for many years, for business and pleasure alike, we know quality (or lack of it!) when we experience it.

The staff, and rooms, are excellent. Kyle and Sara were especially gracious, efficient and caring, helping in every way possible. Our vacation could not have been better. We have an "award winning" photo of all 31 of us at the entrance to the hotel, and a gorgeous one of the incredible Rocky mountains with the "Three Sisters" peaks behind the 3 sisters, whose families were represented by their children, spouses and grandchildren.

Room Tip: All the rooms we saw seem good.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leroy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimbey, Canada
Level Contributor
4 reviews
Reviewed 17 May 2014

It was one of the nicer Best Western hotel that I had stayed in. The room was quite spacious & clean. The full breakfast in the morning was very good & had a very good selection. There was a swimming pool & a client laundry room available as well.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2014 via mobile

Nice, conveniently located place to stay. Lobby and rooms clean. Very friendly staff both on checking in and out. Even had a phone charger I could borrow as I forgot mine. Amazing mountain views from our room. Enjoyable continental breakfast. Fireplace in room as well as coffee maker and mini fridge. Can't comment on pool and fitness areas as we did not use. Wish we could have stayed longer.

Stayed May 2014, travelled with family
Helpful?
Thank EveAB A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lethbridge, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed 16 May 2014

Everything was great except for the hard mattress. I couldn't sleep on it. Breakfast was great. I love a bacon breakfast. They also had omelettes and they were good. Waffles not so good. I think they forgot to add vanilla. Great hotel if you don't mind a hard mattress. Bathroom was new and clean.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Candy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chilliwack
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2014

Staff dressed sloppy and had to walk me to my room to insure it was not occupied. The staff don't appear to realy care that their service was poor. When I checked in, the front desk clerk could not complete my check in. He said they would complete it in the morning.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Pocaterra Inn

Property: Best Western Pocaterra Inn
Address: 1725 Bow Valley Trail, Canmore, Alberta T1W 1L7, Canada (Formerly Best Western Plus Pocaterra Inn)
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Canmore
#9 Romantic Hotel in Canmore
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Pocaterra Inn 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Nestled amidst the towering peaks of the Canadian Rockies, the Best Western Plus Pocaterra Inn is your ideal lodging choice while visiting Canmore Alberta. From the warm welcome in our lobby to our spacious guest rooms, you are sure to experience superior service while staying with us.Our hotel features tastefully decorated guest rooms with a multitude of amenities including stunning views of the surrounding Rocky Mountains, fireplaces, free high-speed wireless internet, microwaves, refrigerators, coffee makers, and LCD TV’s. Guests can enjoy our daily complimentary hot continental breakfast and access to our business centre, fitness facility, games room and meeting rooms. In addition, our hotel features a whirlpool, steam room, sauna and indoor swimming pool with a large waterslide perfect for the whole family to enjoy.Just minutes away from Banff National Park the Best Western Plus Pocaterra Inn is a great place to explore the Canadian Rockies, natural hot springs, lakes, glaciers, canyons, and ski resorts. When visiting Canmore Alberta, the Best Western Plus Pocaterra Inn will make your stay feel just like home, but better. Our relaxing atmosphere, tastefully appointed rooms and friendly hospitality are the perfect complement to your visit to the Canadian Rockies. ... more   less 
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Also Known As:
Best Western Pocaterra Hotel Canmore
Best Western Canmore
Canmore Best Western

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