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All reviews best westerns western hotels gift card tim hortons gas fireplace breakfast room is complimentary breakfast yogurt very nice hotel hot tub pool area large room banff national park comfortable beds would stay here again fridge and microwave a great place to stay
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Reviewed 9 October 2018

We were greeted by friendly, helpful desk staff. Our room was clean and nicely appointed with a gas fireplace and artwork representing the area. Quality bed linens on a comfy mattress, plentiful towels, a microwave and fridge made this the perfect place to stay. We did not take advantage of the water park. The breakfast was the usual fare, but noticed staff hustling to keep the food line filled and tables cleaned.

Stayed: September 2018, travelled as a couple
Thank molliowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded 4 weeks ago

Hello molliowa, thank you for your generous comments. We are delighted to hear that you enjoyed your stay and that it started with the welcoming you deserve as our guests! We appreciate you mentioning all of the positives you found in the room. Our breakfast team does work hard, so we sincerely appreciate you noting them in your review, very kind! Take care and safe travels wished your way, molliowa.

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Reviewed 2 October 2018

We loved everything about this hotel, our favourite of our three week holiday.
Lovely location preferred it to Banf less busy and quieter but with in easy reach of Banf.
Our room was very clean with lovely comfortable beds,the staff were very welcoming and very helpful, always had a smile or greeting when you arrived at reception.
Breakfast was good and well organised a varied menu every day, staff were pleasant and helpful,I can’t recommend this hotel enough, I would definitely stay here again if visiting the area.

Room Tip: As far as I’m aware most of the rooms have mountain viewsk
Stayed: September 2018, travelled with family
1  Thank Maureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded 6 October 2018

Hello Maureen,

Thank you for choosing us as your official favorite of your favorite holiday! We are very delighted to receive all of the positive feedback mentioned. Your comments regarding our staff and their attitudes are much appreciated, as they do make a great effort to impress the guests they do care much about. We are lucky to be surrounded by so many true hospitality professionals. We hope to see you again soon thank you for choosing our property! Take care and all the best.

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Reviewed 30 September 2018

We stayed in a nice,clean room with a view of the Rockies outside of our balcony on the second floor.The room had all the amenities that you would like to have,super comfortable bed and pillows,a fireplace,plenty of closet space,coffee machine,refrigerator,microwave and a large,clean bathroom with a great shower.The breakfast buffet had a large variety of hot and cold foods to eat and plenty of seating area.I think the best part of our stay were the staff people that helped us,from the front desk personnel planning a sightseeing trip by car or telling us of restaurants to dine in to the room service folks that catered to our requests. Great job!

Room Tip: Top floor would be the best in my opinion
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Gregg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded 6 October 2018

Hello Gregg W,

Thank you for joining us first and foremost! We are delighted to hear that you had the stay you deserved from guest room to guest experience. We appreciate the detail review provided in all that is offered in the room, as well as the service provided at the desk. We hope to be able to welcome you back in the near future! Take care and safe travels.

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Reviewed 29 September 2018 via mobile

We love this place.
Our room was beautiful, with comfy pillows and beds, a patio, and a cozy gas fireplace. We had a fridge, microwave and single serve coffee maker without asking.
The lobby has fresh fruit, icy cold water with fresh fruit in it, cookies, napkins and a hot chocolate machine-ready to drink!
There is also a cozy fireplace and couches in the lobby.
The front desk also recommended an excellent place for dinner and made our reservation.
We will be back

Stayed: September 2018, travelled with family
Thank Albertarose101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded 29 September 2018

Hello Albertarose101,

Thank you for taking the time to write such a positive review! We are delighted to hear that you enjoyed all aspects of your stay. We appreciate you taking the time to mention our great staff, and their recommendation offered. We look forward to the opportunity to welcome you back in the future as a repeat guest. All the best! Safe travels!

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Reviewed 27 September 2018

We stayed in a clean modern room on the third floor. It had a fireplace, mini fridge and microwave. The beds and pillows were comfortable and there were plenty of towels in the bathroom. Our room did not have a view of the mouintains or a balcony. Breakfast was served in a large room with an adequate number of tables. They had a variety of hot and cold items which was quite nice. The pool area has a waterslide and large hot tub. Service at the front desk was friendly. The hotel is right off the highway and 5 minutes from downtown. We would stay here again, but only if the price was reasonable. It was far too high for mid September!

Stayed: September 2018, travelled with family
Thank Zooks13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded 29 September 2018

Hello Zooks13,

Thank you for the kind review. We appreciate the generosity offered in your feedback! We understand the price is a bit high, but we are within the market range in comparison to what other hotels do offer, with less amenities. We are hope to welcome you back for a repeat stay. We have lower rates in shoulder and low seasons. June-September is traditionally higher at all properties across Banff, Lake Louise, Jasper and Canmore each year. Take care and all the best to you.

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