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“poor customer service”

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Mystic Springs Chalets & Hot Pools
Ranked #15 of 28 Hotels in Canmore
Certificate of Excellence
edmonton
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“poor customer service”
Reviewed 30 March 2014

These condos have a good layout for a small family. However, be warned their housekeeping only occurs every 3 days during a stay. They do not make your beds, sweep your floors, etc. daily which would be common in any other hotel.

They are supposed to bring towels and change the garbage daily which they did not in my case. I called front desk upon returning from skiing to no towels, filled garbages and the receptionist said there were no cleaning staff in the evenings and she would call me back. She never did. At checkout when i raised this concern the front staff said it was our fault as we had dead bolted the backdoor (pool entrance). The front door was not bolted and that is the entrance they typically entered in the past. When i told her that was ridiculous to blame us for locking the back door for safety, she gave a 10 percent off one night. When she did so she overcharged me by 100. Seriously guys! Nicer condos with better maintenance staff for same price.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank taniaEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Canada
Level Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 8 March 2014

The Mystic Springs is located on the south side of Canmore, within a cluster of resort condos, which included the Windtower. This gives it a resort-community type feel, and the mountain views from this area is just incredible!

We stayed in Unit 110 - a 2 bedroom, double-storey townhouse. You park your car right in front of your unit, and the views from your front door overlook Canmore's western mountain range.

First impression of the Unit - Wow!! Downstairs in the front was a modern, beautifully equipped living room, with an L-shaped sofa, cable TV and DVD player. In the back, there was a fully equipped kitchen, with a full stove, large fridge, full cooking utensils, a full dining set and cutlery. There was also a full size dining table that could easily seat 6 people. A back door from the dining room provided direct excess to the heated pool.

Upstairs was 2 bedrooms. The master bedroom with its own bath, and the 2nd bedroom, which had 2 double beds, and another bathroom beside it - you could easily sleep 6 in this unit!!

Other extras include cable TV in each bedroom, and free WIFI,

Overall, a great place to stay with family or friends. The only thing that I felt could be improved was the quality of the beds in the 2nd bedroom, which felt somewhat cheap.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
3 Thank SqTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Airdrie, Canada
1 review
Reviewed 4 March 2014

We (2 adults, 2 kids) and our friends (2 adults 2 kids+infant) have stayed at the Mystic Springs Hotel twice in the last 3 months and will probably go again 2 or 3 more times this year. Like the lego movie says "Everything is awesome" with this place. The staff are amazing, the amenities are just as good, and the location is great. You are only a short walk (<10min) from various restaurants, a short drive from some of the most amazing skiing on Earth, and only an hour from Calgary. I highly recommend Mystic Springs for anyone wanting to treat themself and their loved ones to a great time.

Room Tip: Rooms on the south side have better access to easier parking, and room 108 is quite draughty.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 January 2014

We stayed a Saturday night at two bedroom Condo, 6 of us and it was perfect. Two nice bedrooms upstairs, TV, dining table and fireplace downstairs. Very clean and convenient, staff very polite and nice and overall great stay. will definitely come back to mystic for another ski trip.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spring e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 January 2014

Our room was perfect, great bed, washroom and kitchen. Close to Main Street for shopping and restaurants. Pool and hot tub also perfect....glad for the robes!
Very enjoyable stay! Can't say anything about the service as we didn't call for any.

Room Tip: We were by the pool which was great!
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2014 via mobile

What a way to relax, kick back and warm up in the hot tub.
Very private, quiet and close to town that's what made me attracted to the location.
The kitchen is a great added value and is fully equipped with all you need to make your favorite meal. Great times!

Stayed January 2014, travelled as a couple
Helpful?
Thank foodwineandcigars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, 24 January 2014
Thank you foodwineandcigars for "relaxing" at Mystic!!! Glad to hear that you enjoyed your stay with us and utilized our hot tub to kick back and relax!!! We hope to host you again in the very near future!!! Thanks again!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 January 2014

My Family and I stayed here from Dec 22nd-27th and couldn't have picked a better hotel four our needs. We brought our two daughters(2 and 4) and our dog. The property is beautiful and the rooms are well appointed.

Hot pool and hot tub were great however for the little ones outside temperature is very important as they are outdoors. That in mind the hot tub is always a great place to warm up. Maintenance was quick to attend to our needs as one tv didn't work and they very quickly replaced it..

Overall nice place and we had an enjoyable stay.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, 24 January 2014
Thank you jmx2 for bringing your family to Mystic and spending your Christmas week with us!!! So pleased to know that you enjoyed your stay with us and that we were of help to you when you needed assistance!! I will be sure to pass this along!! Please do come back soon!!! The summertime would be great outside temperatures for your little ones to enjoy the pool area more!!! Thanks again!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mystic Springs Chalets & Hot Pools

Property: Mystic Springs Chalets & Hot Pools
Address: 140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Canmore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Mystic Springs Chalets & Hot Pools 3.5*
Number of rooms: 44
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Also Known As:
Mystic Springs Chalets & Hot Pools Hotel Canmore
Mystic Springs Chalets And Hot Pools
Mystic Springs Canmore

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