I have no complaints about the rooms except they have too many smoking rooms. What is the upmost terrible is the front desk's service.
I asked to switch to a different smoking room. Not even a non smoking room. Note that I don't smoke but they told me they were all out of non smoking room so I was willing to take a different smoking room because my room smelled like weed.
So I asked to switch to a different smoking room. They told me they have none available. Okay fine. 2 minutes later a couple walks in and got a non smoking room!!! Right in front of my face!!! I asked the front desk why did he lie to me and he said he is not a liar and then refuse to talk to me at all. When I ask him can we communicate like adults so we can solve the problem. He replied with I only speak with people who speaks and understand English. I am Chinese. Racist much?
In short, worst customer service ever. If you're providing that kind of service then you shouldn't be in the service field.
- Official Description (provided by the hotel):
- Ideally located on Taschereau Boulevard, you will enjoy the hotel’s proximity to many local points of interest, including Charles Lemoyne Hospital and L’Etoile Banque Nationale Quartier Dix30 concerts venue. Shoppers will enjoy Champlain Mall and Quartier Dix30, the biggest lifestyle center in Canada and all the stores around the hotel. The countryside is nearby too, and nature lovers can observe wildlife at Parc Safari while sports enthusiasts can enjoy swimming, boating, waterside trails, hiking, snowshoeing, cross-country and alpine skiing and cycling in the area. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Brossard Quebec