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“Worst service ever”

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Comfort Inn Brossard
Ranked #5 of 10 Hotels in Brossard
Certificate of Excellence
Reviewed 24 August 2014

I have no complaints about the rooms except they have too many smoking rooms. What is the upmost terrible is the front desk's service.

I asked to switch to a different smoking room. Not even a non smoking room. Note that I don't smoke but they told me they were all out of non smoking room so I was willing to take a different smoking room because my room smelled like weed.
So I asked to switch to a different smoking room. They told me they have none available. Okay fine. 2 minutes later a couple walks in and got a non smoking room!!! Right in front of my face!!! I asked the front desk why did he lie to me and he said he is not a liar and then refuse to talk to me at all. When I ask him can we communicate like adults so we can solve the problem. He replied with I only speak with people who speaks and understand English. I am Chinese. Racist much?

In short, worst customer service ever. If you're providing that kind of service then you shouldn't be in the service field.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank MickC87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 29 August 2014

Dear MickC87,


Thank you for taking the time to share your comments on our hotel.

We are extremely sorry to hear about your experience, we think here, at this hotel, that customer's service is very important. We will take the necessary actions regarding that issue with our employees. Hoping you will give us another chance to give you a better experience.

Wishing you the best,

Francis Létourneau
Assistant directeur Général/Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (122)
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58 - 64 of 122 reviews

Reviewed 13 August 2014

Hotel lobby was in need of major cleaning/updating. Furniture was stained, windows dirty & floor unclean. Rooms were average, would be nice to have queen size beds, there is space in the rooms for them. It was nice to have a drive up room for loading & unloading vehicle. Rooms were quiet - no noise complaints. We were there as part of a soccer group & the staff was very helpful in recommending restaurants & travel options into Montreal. Easy drive to subway terminal - busses also stop outside hotel to connect. It was expensive even with a group rate as we found hotels after we booked that were newer & much nicer that were offering better rates.

Room Tip: Ask for a room that is not at the front(these directly face the main road & could be noisier)
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Beth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 29 August 2014

Dear Beth K.,


Thank you for taking the time to share your comments on our hotel.

We are sorry to hear that your stay wasn't as expected. Our rooms do tend to be tired. This is why huge renovations are planned soon including the lobby area. We hope you will give us another chance afterward.

Wishng you the best,

Francis Létourneau
Assistant directeur Général/Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

This hotel is about 10 years past needing an update. They have a picture frame in the lobby showing shots of different rooms but they are certainly not from this property. Clean but antiquated. Overpriced for what you get. Check out the other properties available in the neighborhood.

Stayed: August 2014
2  Thank tjlucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 19 August 2014

Dear tjlucas,


Thank you for taking the time to share your comments on our hotel.

We are sorry to hear that your stay wasn't as expected. Our rooms do tend to be tired. This is why huge renovations are planned soon. The frame you saw in the lobby is a teaser of what it will look like when the renovations. We hope you will give us another visit afterward.

Wishing you the best,

Francis Létourneau
Assistant directeur Général/Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

We reserved online for a non-smoking room and noted that we have a small dog. Our reservation was confirmed. Upon arrival they informed us that all dogs must stay in a smoking room!!!! The room stunk and we could not wait to leave the next morning. It actually took us over an hour to get settled because the first room they put us in had a non-functioning A/C and it was not only stinky, it was HOT. They were reluctant to accept the truth about the A/C but after repeated trips to the front desk, they finally put us into another stinky room. This is a tired hotel. Although they have done some things to give it a facelift, it is still not a good place to stay. I guess others agree because there were very few cars in the parking lot. I see that the manager answers all of these posts, but take it from me when I say I would never consider staying here ever again.

Stayed: July 2014, travelled as a couple
Thank jackie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 30 July 2014

Dear Jackie M

Thank you for taking the time to share your comments on our hotel.

We are sorry to hear your stay was not as expected. Our rooms do tend to be tired. This is why major renovations are planned very soon that will make our hotel 100% non-smoking and still pet still pet-friendly. We hope you will give us another chance afterwards, so you can see our will to continuously improve ourselves.
Best regards,

Francis Létourneau
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014 via mobile

Stayed here for one night. Room was clean, hotel staff was great, short drive down either way of the road to lots of stores and restaurants. Only 10-15 minutes from downtown Montreal. Can't comment on breakfast, slept too late! Would definitely stay again. No complaints! :)

Stayed: July 2014
Thank DK154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 25 July 2014

Dear DK154,

Thank you for taking the time to make this kind review.

We're glad that you've enjoyed your stay and we hope to see you again soon.

Francis Létourneau
Assistant directeur Général/Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

This was not a very good hotel, I am sorry to say. The attached restaurant was Italian, which is ok, if you are in the mood for Italian. Many restaurants around it, though. Being in the area on business, I wasn't looking for a lot, but certain issues could have been taken care of with regular room maintenance. Loose plumbing, significant floor heaving (I was on the ground floor) in the washroom made the room seem quite run down.

The staff was very amicable, and were fluent in both English and French (Je peux lire et écrire en français, mais je ne parle pas bien.) An issue I had was cleared up quite quickly with the manager. I would consider staying here again, but that is not certain.

  • Stayed: May 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 10 July 2014

Dear M J

Thank you for taking the time to share your comments on our hotel.

We are sorry to hear your stay was not as expected. Our rooms do tend to be tired. This is why huge renovations are planned very soon. We hope you will give us another chance afterwards, so you can see our will to continuously improve ourselves.
Best regards,

Francis Létourneau
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

We were very pleased with this choice. The room was clean & comfortable, the staff were friendly & helpful. There was a good choice of eating venues within walking distance to suit all. It was a good base to explore from. We would certainly use this Comfort Inn again & recommend to others.

Stayed: July 2014
Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cibrossard, Front Office Manager at Comfort Inn Brossard, responded to this reviewResponded 10 July 2014

Dear Ann H,

Thank you for taking the time to make this kind review.

We are glad that you enjoyed your stay and we hope to see you again soon. We are happy our staff gave you such a good customer service.

Francis Létourneau
Assistant directeur Général/Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Brossard

Address: 7863 Taschereau Boulevard, Brossard, Quebec J4Y 1A4, Canada
Phone Number:
Region: Canada > Quebec > Brossard
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Brossard
Price Range: £78 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Brossard 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Ideally located on Taschereau Boulevard, you will enjoy the hotel’s proximity to many local points of interest, including Charles Lemoyne Hospital and L’Etoile Banque Nationale Quartier Dix30 concerts venue. Shoppers will enjoy Champlain Mall and Quartier Dix30, the biggest lifestyle center in Canada and all the stores around the hotel. The countryside is nearby too, and nature lovers can observe wildlife at Parc Safari while sports enthusiasts can enjoy swimming, boating, waterside trails, hiking, snowshoeing, cross-country and alpine skiing and cycling in the area. ... more   less 
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Also Known As:
Comfort Inn Brossard Quebec

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