I recently found myself on a business trip with a bit of an awkward timetable. My attempt to ask for a late checkout (still well prior to check-in time) was firmly rebuffed. I offered to pay a fee to check-out late. Still rebuffed. Too much hassle for the maids. I would have to call in the morning and see if this was possible. The desk clerk went to the back to see a manager who did not come out and speak to me. It was like the games they play at a car dealership.
I really had an issue with the lack of service and lack of effort. A Marriott should do better than this.
I really was in a tough spot so I picked up the phone called the Holiday Inn Express right next door, explained my situation and a manager there took care of my needs, giving me a late checkout free of charge even though I still offered to pay. Attitude at the front desk was very, very different, much more service oriented and pleasant.
The service contrast speaks for itself.
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- Also Known As:
- Residence Inn Whitby Hotel Whitby
- Whitby Residence Inn
- Residence Inn Whitby Ontario