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Best Western Plus Rose City Suites
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Reviews (389)
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All reviewsseparate bedroomniagara fallspull out couchtop floorgreat place to stayvery nice hotelevery stepsitting areapots and pansfamily reunionwelland canalrooms are largeniagara areafull kitchenmobility issueseasy accessdefinitely stay here again
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Reviewed 2 November 2013

This is my second stay here. It is a great place to stay in Welland. Rooms are great with very comfortable furniture. Staff is excellent. Breakfast is above average. Parking is easy to access. Very quiet area.

  • Stayed: November 2013, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this reviewResponded 4 November 2013

Dear Ian,

Thank you for taking the time to post your review and for your return business. I am very pleased to hear that you have enjoyed your stay in our spacious suites and have taken the time to relax and have breakfast in our breakfast room. Our helpful and friendly staff is always willing to accommodate our guests and we appreciate that when in Welland you choose to stay with us, we look forward to serving you again in the future.

Best regards,
Anne Guillemette,
General Manager
BEST WESTERN PLUS Rose City Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

standard bw quality except not too many restaurants close by nor an in house restaurant so that's a bummer and they were painting the exterior and my room was filled with paint fumes ...still an okay stay though

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Best Western
Thank Tejram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this reviewResponded 20 October 2013

Dear Guest,

Thank you for taking the time to post your review. I apologize for the paint fumes, we are in the process of painting the exterior of the hotel, but I was not aware the fumes were coming in the hotel, I am sorry for the inconvenience this may have caused you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best regards,
Anne Guillemette
General Manager
BEST WESTERN PLUS Rose City Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

We stayed in this hotel due to a family emergency. The staff was so kind to us, especially Ivy - we arrived early in the morning off a redeye from the west coast and she immediately got us into a room so we could shower and prepare for a tough day. Everyone was very helpful with mail, faxes, etc. The room was once again clean, the bed very comfortable, and the shower and water pressure excellent. We really appreciated having the kitchenette - we stayed 17 days and so we could stash milk in the fridge to make tea whenever we wanted, have a bottle of Niagara wine in the fridge, bring home leftovers, etc. I wouldn't stay anywhere else in Welland. I have travelled extensively in North America and Europe and this hotel is one of my favourites.

  • Stayed: September 2013, travelled with family
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Thank AprilGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this reviewResponded 13 October 2013

Dear Guest,

Thank you so much for taking the time to post your review following your recent stay at our hotel. It's great to hear that Ivy was able to assist you with an early check-in following your redeye flight from the west coast and that all of our staff was very helpful and looked after all your needs. I'm pleased to hear that you were at least able to relax some in our spacious suites after a trying day handling your family emergency. We look forward to you staying with us again, hopefully under more pleasant circumstances.

Take care,
Anne Guillemette
General Manager
BEST WESTERN PLUS Rose City Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

The rooms were suites and were extremely comfortable. We had a king bed room adjacent to the elevator and were afraid it would be noisy. While you could hear it in the bathroom, it was inaudible in the bedroom. Breakfast was more than adequate but not spectacular. Parking was fine. Overall, an enjoyable experience for my wife and me.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this reviewResponded 15 September 2013

Dear Guest,

Thank you for taking the time to post your review following your recent stay at the Best Western Plus Rose City Suites. I'm very pleased to hear you enjoyed your stay in our spacios suites and our complimentary hot breakfast. Hopefully you and your wife, were able to take in some of the sights that Niagara has to offer, but also a little relaxation too. Please come back and see us again soon.

Best regards,
Anne Guillemette,
General Manager
BEST WESTERN PLUS Rose City Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

We had a great suite, with full sun most of the day, coming into our room. The room was clean, quiet. and spacious. A two room suite with 2 tv's, a kitchenette, with a nice and clean washoom. The hotel staff is friendly and helpfull. The location is great to go into the town of Welland, which has great views of the Welland canel. We atteded a 3 day market place street party (Sept. 6,7,& 8th )which was very interesting, we would return another year.

Room Tip: Pick the top floor suites facing the sun, away fom the elevators and candy machines.
  • Stayed: September 2013, travelled as a couple
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Thank totallyunhappy155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this reviewResponded 15 September 2013

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor following your recent stay at the Best Western Plus Rose City Suites. I am very pleased to hear that you enjoyed the Food Fest, this is a great way to taste all the foods the Niagara area has to offer and also sample our local wines. Hopefully you will come back and see us again soon, as the Niagara area has so much to offer, we have a Rose Festival in June and there is always something happening on the Welland Canal right behind the hotel, from Dragon Boats to canoe and kayaking competitions or you can even rent a canoe, kayak or paddle boat and take a leisurely ride for yourself. Looking forward to seeing you again.

Best regards,
Anne Guillemette,
General Manager
BEST WESTERN PLUS Rose City Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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