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“Nicest Courtyard yet!”

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Courtyard Waterloo St. Jacobs
Ranked #4 of 9 Hotels in Waterloo
Certificate of Excellence
Reviewed 3 November 2013

I have started staying at Courtyards on my North American trips and this is the nicest one yet! The front desk staff is very nice. I was upgraded to whirlpool room and was so happy to have it the first night! The layout of the room was very good, as usual; and the fireplace was a nice touch. I slept very soundly on the bed and always felt comfortable when I was there. Guilia was very friendly and nice to talk to at the Bistro bar. I would recommend this hotel to anyone staying int he area and look forward to returning.

  • Stayed: November 2013, travelled on business
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Thank MtnMatt1749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 5 November 2013

Thank you so much for the kind words. We're glad to hear that you enjoyed your stay, and are especially pleased to hear about your interactions with our staff. We pride ourselves on providing a great guest experience every time, so reviews like yours mean a lot to us. We hope to see you again on your next visit to the St Jacobs/Waterloo area.

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318 - 324 of 352 reviews

Reviewed 19 October 2013

This hotel is good. I stayed there for professional reasons during a conference I attended in Waterlooo Ontario; it is out of the city. A bus shuttle was put in place by conference organisers, which ensured connection with Waterloo, otherwise a car would have been definetely needed. The hotel is good, has free wifi and a small cafeteria open all time for fresh coffee of tea; it represents the good standard of a business hotel without any special "personality". There is a small old-fashioned mall just infront (not worthed to be visited). What is interesting to visit is a menonit farm nearby, and for running in the morning there is a small beautiful forest full of maple trees and rabbits. For business purposes this place is good but I would definetely not recommend it for a holiday stay.

  • Stayed: June 2013, travelled on business
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Thank Gabriela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 21 October 2013

Thanks so much for your kind words. We're glad that you enjoyed your stay with us, and are happy to hear that you enjoyed many of our amenities. If you are staying with us again we highly recommend that you visit the St. Jacobs Famers Market, which is open Thursdays and Saturdays.

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Reviewed 10 October 2013

This hotel isn't ready for prime time yet. When I checked in, we found out my colleague was bumped to another property due to a maintenance issue. That was a major issue for us, as we were sharing a car. The property is quite nice and either recently built or renovated. The WiFi is free and connection speeds are reasonable. The "bistro" is awful. It offers reheated convenience store food (and that's generous), if it's even available. I tried to order three different things listed on the menu and none were available. I settled for the "Buffalo Chicken Flatbread" which is really a reheated tortilla with a soggy Dorito and a squirt of buffalo sauce and some gummy, plastic ranch dressing. Gross. At least they had a local (bottled) beer that was pretty good. The staff was pretty ambivalent about guests, if they were even around. Three different times I waited at the front desk for an employee to materialize. One time they didn't at all so I gave up. The restaurant staff was extremely inattentive. I also tried to have someone call me and the "do not disturb" was somehow activated on my room phone. The brightest spot was actually when Cory came up from the front desk to help. She wasn't able to fix the phone, but she told me to make my call and they would remove any related charges prior to checking out. She was so kind and fantastic - she almost made up for all of the other lapses mentioned. I love Marriott and most of the new Courtyards, but I will definitely not stay here again.

  • Stayed: October 2013, travelled solo
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1  Thank Nicoleodeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 15 October 2013

Thank you for taking the time to communicate your experience at the Courtyard by Marriott Waterloo St. Jacobs. I appreciate your comments because feedback is essential in providing a superior guest experience every time.

Let me first begin by apologizing for the difficulty you experienced because your colleague was relocated. Relocating guests is something that we avoid at all costs but unfortunately due to forces beyond our control it has happened. In these cases we provide transportation for the guest and make any arrangements to minimize inconvenience. Had we been aware of the inconvenience we would have been happy to transport you to your colleague's hotel or work with you to find another solution.

I am sorry if you felt that associates were ambivalent. We pride ourselves on providing a great guest experience every time and comments from guests are overwhelming positive such as your comments regarding Corrie. With the open concept lobby and Bistro we do encourage associates to mingle in the lobby and interact with guests. Sometimes they are away from the desk briefly while in the Bistro, business centre or other area of the lobby.

It is our goal to have a positive experience for every guest and to resolve any issues before a guest has departed. I am sorry that we were unable to address the issues while you were here. It would be greatly appreciated if you would allow us another opportunity to show you our hospitality. Please get in touch with me at the hotel so that I can arrange for you to stay again as our guest. Thank you again for the review.

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Reviewed 25 September 2013

We visited St. Jacob's for the Home Hardware Fall Market last week and stayed at the Courtyard Marriott. We had an excellent experience here and would not hesitate to return. The hotel has been nicely redecorated in a modern style since it has changed from Best Western. We got superb service at the front desk as one of the young ladies there even came up to our room personally to see if she could get the tv/remotes working. There was an actual problem that couldn't be quickly fixed, but when we returned from dinner, they had solved the problem and everything was working properly. They treated us Home Hardware dealers with treats and special events in the downstairs "bistro" area. Thanks again - great visit. I would only suggest they serve some type of complimentary breakfast foods.

  • Stayed: September 2013, travelled on business
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Thank tartan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 26 September 2013

Thanks so much for your review. We're thrilled that you enjoyed your stay, and appreciate the recognition you gave to our outstanding staff. We look forward to seeing you again on your next visit to St. Jacobs.

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Reviewed 21 September 2013

I was back again and my company booked me back to this hotel
They remembered me from last time and upgraded me to a room with a fireplace
I loved it
The staff again were very good.

I was sad to see that the Farmers market down the road had burned down. Hopefully they will rebuild it again

Room Tip: Try to get a room with a fireplace. Its very soothing to watch TV and have a real fireplace
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  • Stayed: September 2013, travelled on business
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Thank JohnQ8801PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 25 September 2013

Thanks so much for your kind words. We’re thrilled that you continue to stay with us and that our hard-working staff is so appreciated.

And thanks for your words of sympathy about the St. Jacobs Market. Not to worry, as the vendors have been relocated and the market is open once again, and the building will be rebuilt.

All the best, and we hope to see you again soon.

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Reviewed 7 September 2013

We stayed for 2 nights in late April at the Marriott Courtside Niagara Falls on a Friday-Saturday night and paid a lot less than this property charged us for 2 nights Wednesday-Thursday mid-week. There is no pool and their Bistro food fare is provided at ridiculous $$rates$$. It is a nice property and is well maintained. The staff were very pleasant. The rooms are awkwardly laid out (it was a Best Western) but the newer furnishings work well. You would think since it is 2013 that someone could build a room door that closes quietly and securely. The slamming doors and loud air conditioners were an annoyance. Nearby there us a new Holiday Inn Express that just opened and offers nightly cheaper rates and also provides an indoor pool. A much better value. We wish we had known. There is also a Homewood Suites being buijit directly accross the road from the Courtyard Marriott. Perhaps the competition will persuade the Courtyard to provide more reasonable rates. We had a wonderful visit to this great community of St. Jacobs.

  • Stayed: September 2013, travelled as a couple
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1  Thank siestaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 25 September 2013

Thank you very much for your review, and especially for your compliments about the staff. We appreciate all of the feedback that you have provided as it is very helpful in identifying areas where we can improve.

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Reviewed 3 September 2013

I stayed at this hotel last week and its the one of the best courtyards I have stayed at.
The room was great, Staff service was exceptional. The gym was a funky color but I liked it

Well Done Marriott

Room Tip: All rooms are on the large side
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  • Stayed: August 2013, travelled on business
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Thank babu195403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 25 September 2013

Thanks so much for your review. We're glad you enjoyed your stay and are thrilled to hear our staff called "exceptional". We hope to see you again soon.

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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Waterloo
Price Range: £79 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western St Jacobs Country Inn Waterloo
Waterloo Best Western St Jacobs
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Canada - Ontario

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