We won't be returning.
1. We booked two weeks prior to arriving and requested a non-smoking room with two beds (I was travelling with my daughter). Upon arrival we were offered smoking/2-beds or non-smoking/1-bed. They were fully booked with a sports team.
SO WHY COULDN'T THE HOTEL HAVE CONTACTED ME BEFORE WE ARRIVED??
2. By 9.30pm the noise in the hallway was raucous. It was a girls' hockey team, but it wasn't the girls who were the problem - it was the totally inconsiderate parents, who were partying in the hallway! They were occasionally told by residents to keep it down, but it just got worse and worse. Calls to the desk were met with "We've called the manager in, he'll be here in 20 mins". But an hour later the trolls were still going strong. A horrible night.
SO WHY COULDN'T THE HOTEL DO SOMETHING ABOUT THE NOISE??
The room? Old and a bit smelly, but comfortable and the bathroom was clean.
The staff? Need training in customer service.More
- Free Wifi
- Free Parking