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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
Ranked #3 of 9 Hotels in Waterloo
Toronto, Ontario, Canada
Level Contributor
3 reviews
“Customer Service”
5 of 5 bubbles Reviewed 22 November 2013

We had booked for a hockey tournament, however my daughter's injury hadnt healed in time to play so we had to cancel the reservation. Notwithstanding the short notice, the General Manager Naushad was extremely pleasant to deal with and didnt give me the runaround like so many other companies do these days. He agreed to waive the penalty. I really appreciate his appreciation of the circumstances and the value of my time by not making me arrange for a doctor's note. Thanks Naushad!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 23 November 2013
Dear Peter B,

Thank you very much for taking the time to share your feedback regarding your recent experience with our brand new hotel.

We were saddened to learn about your daughters injury and hope that she recovers quickly. I know this is a difficult time for you, therefore we didn't want to add any additional aggravation, especially from our hotel.

All of our staff takes pride in providing excellent guest service and we are always willing to go the extra mile to exceed guest expectations.

It was unfortunate that you couldn't stay with us this time, however we look forward to seeing you in the future.

Sincerely,

Naushad Ismail
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

303 reviews from our community

Traveller rating
    188
    83
    22
    6
    4
See reviews for
107
67
9
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne, Australia
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

Stayed a week at this hotel about a month after its opening. The room was good size and everything clean and comfortable. Service were friendly and courteous. It was obvious some staff were just learnig the hotels systems but not in a way that was a problem, just normal teething issues. It was my first time at a Holiday Inn express and I liked the convenience of a free breakfast but it was strange that all cutlery was plastic and even in the rooms there were no glasses, only plastic cups.

The bed was particularly comfortable, a bar would have been nice but there is a quite large lounge area to sit and work, free wireless, the gym was serviceable and there is a useful coin laundry. It is in a great location, on the edge of Waterloo, near a twice weekly farmers market and across the road from an outlet mall and a short walk from Walmart. It is also next to a restaurant and the Marriott (which does have a bar!).

Overall, it was a very comfortable place to be for a weeks business trip in the Waterloo/Kitchener area.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank philbrad25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 9 November 2013
Dear philbrad25,

Thank you for taking the time to recommend our brand new hotel we are happy to hear you enjoy your stay with us.

Our complimentary hot buffet breakfast is popular with our guests. We offer a variety of foods, like cinnamon buns, eggs and sausage or bacon and a make your own pancake machine. Our fresh fruit offered at breakfast is provided by the St.Jacobs Farmers Market that is located right beside us.

The hotel’s lobby has been inspired by the local Mennonites of St.Jacobs. From the lobby furnishings, artwork and quilts, to the custom glass the design was tied into the St.Jacobs atmosphere. Guests also love the touch screen "go board" in our lobby that helps them quickly print or text message (to their mobile device) directions to local restaurants and attractions.

We look forward to seeing you soon and I hope you have a wonderful weekend.

Sincerely,
Naushad Ismail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 7 November 2013 via mobile

Very comfortable. Bed was excellent as was bedding. Very pleasant sleep. Room was well allocated with great amenities. Breakfast was good and plenty to Choose from, but as the eating area was full, this was bothersome and I went back to my room with my plate. Wifi was good and overall a pleasant and short stay. But if you are in need of access to downtown, then this is far away so if the hotel was closer, it would be ideal if you don't want to drive back and forwards to the town centre.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 9 November 2013
Dear dan6789,

We are pleased to hear that you enjoyed your recent stay with us and we appreciate the time you took to fill out a review for us.

We are a brand new hotel with all the modern amenities that help our guests relax at the end of a busy day. Our complimentary internet, 42 inch HD TVs and Precor Fitness Facility are just a few things that help our guests feel at home.

Our hotel is conveniently located in the heart of St.Jacobs, just a few steps from the St.Jacobs Farmers Market and right across the street from the Outlet Mall. We are only a few kilometers away from the Conestoga Mall and a 10 minute drive to Uptown Waterloo

We hope to see you again soon and enjoy your weekend!

Sincerely,
Naushad Ismail
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Tammyns2001
1 review
5 of 5 bubbles Reviewed 4 November 2013

I have been spending a lot of time in the St Jacobs area over the past few months for business and after trying a couple other hotels in the area, I have decided that this one is the best. The main reason for this is the staff are so friendly. They know me by name, remember what room I like while here and go out of their way to make me feel at home. I am extremely impressed with Nayrie at the front desk. She always welcomes me home from a day at work with her friendly smile. She is quick to address any issues I may have - although there have been very few, she will always do her best to help out - She shared her knowledge of the area for things like where to eat, where to go for entertainment, she even shares her chocolate with me : ) She goes above and beyond to make the customers feel that they are valued. Thank you to Nayrie and the rest of the front desk staff for making my extended stays away from home more enjoyable.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tammyns2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 5 November 2013
Dear Tammyns2001,

I would like to thank you for taking the time to write such a wonderful review about our hotel. All our staff takes pride in working at this hotel and we are pleased to hear that your repeated stays with us have been an enjoyable experience.

If you haven’t found out already we purchase our complimentary hot buffet breakfast fruit from the local St.Jacobs Farmers Market. Our lobby furnishings, artworks, quilts and custom glass were designed to the appeal of the St.Jacobs atmosphere and the local Mennonite community.

We look forward to seeing you again soon and have a great week!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Randolph, New Jersey
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 October 2013 via mobile

There is not much to do in Waterloo Canada. The most exciting thing to do is to go to the local arena and catch a junior league hockey game. Some of the young players on their way to the professionals . I stayed at the recently renovated Holiday Inn. It was not bad. I stayed in a suite which was very nice. The food there and at nearby restaurants was pretty poor. Otherwise if you have to be in Waterloo stay at a nice hotel - the Holiday Inn.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 31 October 2013
Dear Henry B,

I would like to thank you for taking the time to fill out a review for our hotel. We are a brand new hotel that was beautifully designed and inspired by the local Mennonite and St.Jacobs community.

I am sorry that the Waterloo Region did not draw to your specific interests. Many of our guests enjoy the local St.Jacobs Farmers Market and the shops located in St.Jacobs and Uptown Waterloo. Waterloo also hosts many festivals and events, such as Oktoberfest. Next time come and talk to the front desk staff, we will be more than happy to provide you with local events taking place and fun activities to do in the area.

Our complimentary hot buffet breakfast is very popular with our guests and we offer many food options for everyone. Jacks Restaurant, which is directly beside us, offers a variety of family friendly food in large quantities that many of our guests take advantage of.

We appreciate your recommendation to stay with us and we look forward to seeing you in the future!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener/waterloo
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

The most Beautiful Hotel In Waterloo-St.Jacobs area , hotel is clean ,beautiful ,bright and helpful Staff , I would recommend everyone to stay there , loved the complimentary breakfast as well ,looking forward to stay there again !!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nbingz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 31 October 2013
Dear Nbingz,

We appreciate the time that you took to write us a wonderful review on Tripadvisor. Our staff takes pride in this hotel, the amenities it offers and the welcoming atmosphere it holds.

Our lobby furnishings, artwork, quilts and custom glass were all designed to incorporate the local Mennonite and St.Jacobs community. We also purchase our complimentary hot buffet breakfast fruit from the St.Jacobs Farmers Market that is just steps away from the hotel.

We look forward to seeing you again and I hope you enjoy your weekend!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 October 2013 via mobile

I have stayed there Oktoberfest weekend ,it was a great experience for all of us ,hotel and rooms are beautiful ,clean ,fresh new ,breakfast was great and complimentary pool and fitness centre were awesome !!! The most helpful front desk stuff ever ,we enjoyed and loved our stay there see you next year for sure ,can't wait for it !!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tripdiscover12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, 26 October 2013
Dear Tripdiscover12,

Thank you so much for taking the time to share your feedback regarding your recent stay at our brand new hotel.

It always so humbling to read the many positive comments that we regularly receive. Our staff always goes above and beyond to ensure that we not only meet, but exceed our guests expectations.

Our beautiful hotel was inspired by the local Mennonites from St.Jacobs. Whether its the furnishings and quilts in the lobby, or the custom glass and artwork all of our guests agree that it is truly a unique experience to stay with us.

We are so happy that you enjoyed your stay and we look forward to seeing you again in the future. All the best!

Sincerely,

Naushad Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Property: Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
Address: 14 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Waterloo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event. ... more   less 
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Also Known As:
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Canada - Ontario

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