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Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
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Reviews (619)
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All reviewsfull kitchenfarmers marketoutlet mallsized fridgemonday to thursdaylight dinnerbedroom suitest jacobslots of varietyhome away from homewould highly recommend this hotelbeds were comfortablewonderful hotelhotel roombusiness tripminute drivefitness room
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Reviewed 24 August 2014

Stayed at the St. Jacobs Homewood Suites. This was a fantastsic location right next to the Outlet Mall and a very short walk to the Market. The staff were wonderful and friendly and the Junior Suite was clean and comfortable. The fact that it has a fully equipped kitchen was a major plus. I would highly recommend staying at this hotel!!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Cathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashlee W, Front Office Manager at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded 28 August 2014

Thank you for taking a moment to place a review on trip advisor. We are thankful for your reassuring comments. One of the amenities that make us different from other hotels is the suites that we provide with the full kitchen. We are happy to hear that you enjoyed that in the suite. We look forward to your return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

We stayed at Homewood suites by Hilton on Aug.-15-2014. Just a one night stay but we will return ,everything was good ,front desk people are awesome friendly and very helpful, rooms are big ,very clean, bed was very comfortable, breakfast was very good hot ( bacon, eggs, hash browns) and (cereal ,yogurt, bagels,) fresh fruit ,coffee was also good.
Easy to find and with in walking distance to Sat. morning farmers market. Right next door is the outlet mall also.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank domdom56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashlee W, Front Office Manager at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded 28 August 2014

We would like to thank you for staying at our hotel and your kind words on trip advisor. We greatly appreciate your positive feedback. We are happy that you enjoyed all of our amenities we provide, and our staff provided excellent service. We look forward to your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Great hotel with excellent facilities. Free wifi, parking, breakfast and light evening dinner. Walking distance to outlet mall and market. Full sized freezer in suites. Courteous staff. Rooms were not ready even if we arrived an hour after check -in time. New hotel and shows very well. Free computers and wifi in lobby. Water in pool is not that warm and pool is very small. No whirl pool. Great fitness centre but no earbuds provided to listen to TV. Well-decorated and great value for money. Beats overpriced suites at the Westin and Mosaic at Blue Mountains Resort. Suites are better quality at Homewood. Would go back in a heart beat. You need a car to sightsee. Stores and museums close by 5pm and by 7pm St. Jacobs is like a ghost town. Sleepy town. not much to do in term sof activities for kids in St. Jacobs but Kitchener and Waterloo are close and they have a great museum a few minutes drive away.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Rosa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashlee W, Front Office Manager at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded 28 August 2014

Thank you for taking a moment to place a review on trip advisor. We are thankful for your reassuring comments. One of the amenities that make us different from other hotels is the suites that we provide with the full kitchen. We are happy to hear that you enjoyed that in the suite. We are very sorry to hear that the room was not ready at check in time. We would like to reassure you that this is not a normal practice for us. Please accept my sincere apologizes. We look forward to your return visit.

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Reviewed 18 August 2014

My wife and I were in Waterloo on business, so we decided to stay at the new Homewood Suites Waterloo. It was a fantastic stay from start to finish. We did not want to leave. The Front Desk staff were very friendly. I know that is their job, but you got a definite feeling that they really cared. The beds were super comfortable and the King Studio Suite was very spacious. The Breakfast the following morning was delicious and I had a chance to speak with the Food manager, Christina for a few minutes. She is very passionate about what she does and you can tell by the standards she sets. I would highly recommend this Homewood Suites to anyone that I know.

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashlee W, Front Office Manager at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded 28 August 2014

We would like to thank you for staying at our hotel and your kind words on trip advisor. We greatly appreciate your positive feedback. We are happy that you enjoyed all of our amenities we provide. I will personally pass along the message to Cristina about your kind words. We look forward to your next visit with us.

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Reviewed 13 August 2014

Nice new hotel, close to the St. Jacobs market, rooms were quiet despite a soccer tournament of teenage girls staying in the hotel. Breakfast was appreciated, though it was busy at times. Rooms were large with fully stocked kitchen. Pool was small as was fitness area, but we hardly anyone in either.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank sterlingzinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashlee W, Front Office Manager at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded 28 August 2014

We would like to thank you for staying at our hotel and your kind words on trip advisor. We greatly appreciate your positive feedback. We are happy that you enjoyed all of our amenities we provide. We look forward to your next visit with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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