We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Slow service” 3 of 5 bubbles
Review of Boston Pizza

Boston Pizza
Ranked #25 of 72 Restaurants in Trenton
Cuisines: Italian, Bar, Pizza, Canadian, American
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly, Bar Scene
Dining options: Dinner, Lunch, Delivery, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Niagara Falls
Level Contributor
24 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Slow service”
3 of 5 bubbles Reviewed 15 March 2014

Busy night with not enough staff to cover tables. There were 3 people in our party and only 2 entrees came out. The 3rd arrived when the first 2 were almost finished. Waited 25 minutes after asking for the check for it to be brought to us. Waited another 10 to hail down the server to bring a debit machine. One couldn't be found. Walked to bar to pay myself, only to be told the bar didn't have one either. Very frustrated.

Visited March 2014
Helpful?
Thank 57free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

65 reviews from our community

Visitor rating
    18
    16
    13
    8
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Carrying Place, Canada
Level Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“OLD DOG NEW NAME”
2 of 5 bubbles Reviewed 27 December 2013

This place is like a provincial political party....new name..same problems.If chain store microwave food is your gig..than this is your place...except for the poor service..hi prices that is
Will this owner never learn???Trenton deserves better and while B/P is a " Name " the place is still as bad as it ever was...It has the potential to be very good ,but I,m bettin it wont happen..all the reviews that are honest about this retread have been deleted fron social media sites , so be warned.

  • Visited December 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank Buellboy_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trenton, Canada
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Slow is an understatement”
1 of 5 bubbles Reviewed 8 December 2013

We went in as a group of 5 on a Friday at around 4:30 pm. While we were seated promptly, the wait for drinks, and then the wait to order were enormous. The manager had to come back to our table after we placed our order, as they were out of 3 of the 5 menu items. The food that did come was all right. It wasn't spectacular, it was chain restaurant food. However, the biggest wait was yet to come. By the time we were ready to leave, it was after 6:30 pm. We then waited over 45 minutes for our bill. When we spoke to the owner, he was incredibly rude and abruptly stated that it was our fault as we had asked the waitress to split the bill 3 ways (we had made the request before we even ordered)

The front of house was slammed and was unable to deal with the people coming in, the take out orders for pick up and the calls coming in. It was comical at first, but it should not take nearly 3 hours to have dinner. We didn't have appetizers or dessert, so there was little reason it should take so long.

We certainly won't be back, and we have told our friends,, families and colleagues about this debacle and they were grateful for the warning.

If you have 3 hours to kill when you just want a burger, then this is the place, otherwise you would be better off someplace else.

  • Visited December 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
3 Thank Fumblebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville, Canada
Level Contributor
118 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“About time”
5 of 5 bubbles Reviewed 25 November 2013 via mobile

6 of my freinds went here to try it out. Fantastic. Both the pizza and pastas that we tried were excellent. Nice to have a place in Trenton that you can go and have a beverage and watch a game on many screens that are around the nar and dinning area. The staff were very attentive and the food came quickly. I expected some delays being new but all was smooth. Nice new staff on the bar and serving. We will return soon.

  • Visited November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Boston Pizza also viewed

 
Trenton, Quinte West
Trenton, Quinte West
 

Been to Boston Pizza? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing