The main thing that I remember about our stay at this motel was the lack of service at breakfast time. When we arrived for breakfast, on the first morning of our stay, we were really disappointed. There were 5 people in our party and there were only 3 (wet) bowls for cereal. When we eventually found the receptionist, she told us that they only had 3 as some visitors had taken them to their rooms and hadn't returned them. There were no facilities to wash them so we were reduced to eating cereal from polystyrene cups. We quite fancied some waffles. However, the cup intended for filling the machine with the mixture was mouldy. I don't know how long it had been left unwashed. During our time in the dining room, no-one appeared to check that there was enough bread, bagels, etc. I've never stayed at a motel/hotel which didn't have at least one member of staff on breakfast duty. (We had just stayed at the Econolodge in Ottawa and the contrast is strartling. They have a lady who constantly checks levels of food and drink and is on the go all the time.)
We spoke to another guest who had stayed several times at the Comfort Inn, Smiths Falls and had noticed it going downhill over the years. She spoke to the manager about the lack of bowls and a batch appeared the next morning. Also, a member of staff was more visible the next day.
We also discovered that the woman in jeans, lying on the sofa in front of the TV at reception, is actually one of the receptionists.
Unlike some other travellers, I don't recall the rooms being unclean or smelly, although the balcony could have done with being cleaned up a bit. Maybe we were just lucky.
It seemed that the staff couldn't care less about the guests or their own jobs. We definitely wouldn't stay there again and wouldn't recommend it to anyone.
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- Also Known As:
- Comfort Inn Smiths Falls
- Smiths Falls Comfort Inn
- Econo Lodge Smiths Falls, Ontario, Canada