My wife and I were there for four nights. The hotel is located in a commercial area about $75 from the airport by cab. It's immediate surroundings at street level are pretty down at heel... looks like an area that's been neglected. My first experience, checking in, was positive... great staff, friendly and helpful. Next experience was one of two elevators out of order. When I opened the door to my room I smelled cigarette smoke. I immediately called the desk explaining I'd reserved a non-smoking room. Reply was that all the hotel rooms were non-smoking... well sorry but someone has been smoking in my room. Can I get a different room... no we're all booked up but I'll send housekeeping to clear the smoke. I went for dinner and when I returned it was clear someone had sprayed some kind of air freshener so now I had smoke and flowers.
Other than that the hotel is OK and the staff were to a person, just great.
Hotel is connected to a shopping mall,so all kinds of sketchy characters walking around- there is no key card required to get to the guest room floors. I also found it annoying that there were so many children apparently staying there. Not really a business hotel. On the positive side it's definitely worth paying for the club package... provides access to a really nice lounge with a good breakfast and evening horsd'ouvres.
- Official Description (provided by the hotel):
- Sheraton Parkway Toronto North Hotel in Richmond Hill has one of the largest convention centers in Toronto. Our hotel features an on-site Spa, 30 meeting rooms, and is close Canada's Wonderland. ... more less
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- Also Known As:
- Sheraton Parkway Toronto North Hotel Richmond Hill
- Sheraton Hotel Richmond Hill
- Sheraton Richmond Hill
- Richmond Hill Sheraton
- Sheraton Parkway Toronto North Richmond Hill, Ontario, Canada