Stayed at the hotel the night before my friend's wedding.
First off, the place is under construction, so the entrance to the hotel is not as convenient as it used to be. The hotel looks like it's been renovated only in certain areas. The lobby looks nice, however, the Suite side of the hotel is a bit dated.
I was very upset having heard the customer service being received by the bride to be with the room mix up. I usually find Starwood hotels pretty accommodating with occasions like Honeymoons or Weddings, however, this was the first I heard that was not able to accommodate or providing a reasonable solution.
The "extra" pillows provided were not comfortable at all. Since it took more effort for a request, I just left it as is as it was getting late.
All in all, I'd say is that my stay at this hotel did not feel like a "suite" nor "sheraton" experience.
- Official Description (provided by the hotel):
- Sheraton Parkway Toronto North Hotel in Richmond Hill has one of the largest convention centers in Toronto. Our hotel features an on-site Spa, 30 meeting rooms, and is close Canada's Wonderland. ... more less
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- Also Known As:
- Sheraton Parkway Toronto North Hotel Richmond Hill
- Sheraton Hotel Richmond Hill
- Sheraton Richmond Hill
- Richmond Hill Sheraton
- Sheraton Parkway Toronto North Richmond Hill, Ontario, Canada