I am a platinum level member of choice hotels group, which only means that I am well aware of what to expect in a Comfort Inn; ie both the good and the bad.
BUT this particular location is the absolute worst!!!
I had stayed here before and wasn't happy, but thought it was an aberration as the property supposedly has won awards from the choice group, but second time was NOT the charm.
The people that work at the front desk are some of the rudest and most arrogant hotel employees it has ever been my misfortune to have to deal with.
The hotel does not provide breakfast, and when I asked, I was told...oh we have a coupon for the restaurant next door. If I didn't ask?? I declined, so I do not know if it was a discount or a free meal, either way I was not happy. All I wanted was a muffin and a coffee; especially considering this property is priced higher than most Comfort INN
I was driving a medium duty truck and was directed to park behind the restaurant next door, even though their lot only had a handful of cars. This leads me to believe the two businesses are jointly owned and the motel is driving business to the restaurant for breakfast.
No newspaper was provided.
Express checkout was not handled properly and when I asked to have it corrected the snooty manager at the front desk told me I was already checked out and nothing could be done to help me. I guess my displeasure was obvious and she said "have an amazing day"
Last but not least the wifi is so slow here it is unbelievable..think dial-up 1997
literally McDonalds free service is way way way better
- Official Description (provided by the hotel):
- The newly renovated Comfort Inn Pembroke is 100% smoke free. All guest rooms have a 32 inch flat screen television, refrigerator, microwave, wireless internet, hair dryer, coffee maker, iron and board. Ground floor rooms have patio door access. Enjoy a complimentary breakfast in the new breakfast room. Items include eggs, bacon or sausage, freshly made waffles, yogurt, fresh fruit, assorted breads and cereal, juice, coffee and tea. The only hotel overlooking the Ottawa River in Pembroke, The Pembroke Comfort Inn offers a large back yard for you to relax in. Putt 9 holes, BBQ your dinner or just lounge on our sundeck and enjoy the sun. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Pembroke
- Comfort Inn Pembroke, Ontario
- Pembroke Comfort Inn