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Residence & Conference Centre - Kitchener-Waterloo
Ranked #7 of 14 Hotels in Kitchener
Reviewed 29 June 2014 via mobile

When we checked in our room didn't hAve toilet paper or tv. Called to get another room. Was a bit of a hassle to get another room. Carpets were very stained but otherwise rooms were fairly clean. TV was too small. Line to checkout was too long. Will not be returning again.

  • Stayed: June 2014
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Thank Steph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, General Manager at Residence & Conference Centre - Kitchener-Waterloo, responded to this reviewResponded 4 July 2014

Hello and thank you for your feedback. I am sorry to hear your stay with us was not up to yours...and our...expectations.

I must say I am quite surprised, and disappointed to hear your original room was missing amenities and that switching room was a bit of a hassle. We pride ourselves on many things, but the 2 major areas are Customer Service, and Value.

Once again I apologize for not meeting your expectations, and I hope maybe next year we can prove to you that our service, hospitality and atmosphere is top notch.

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38 - 44 of 57 reviews

Reviewed 6 June 2014

I stayed there one night in May and it was great. Staff was friendly and the room was clean. TV is very small but the bed is comfortable.Breakfast was included but there was only coffee. Overall, it was great.

  • Stayed: May 2014, travelled solo
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Thank MelQuirion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

The staff is friendly, but overall I was highly disappointed when I arrived. I stayed as a student for 6 weeks while working on a research project at the campus, and the room was dirty upon arrival and many common spaces were under renovation. The rooms were not cleaned as often as expected or promised and I was overcharged at check in. The location is good for students, but it is far away from grocery stores, pharmacies, restaurants, etc. Not my worst hotel experience, but definitely far from the best. FYI website is really not representative.

Room Tip: Rooms facing south are noisier since facing the 401.
See more room tips
  • Stayed: May 2014, travelled on business
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1  Thank Audrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Manager at Residence & Conference Centre - Kitchener-Waterloo, responded to this reviewResponded 5 June 2014

Thank you for your feedback and sharing your experience with us. I'm very sorry that your stay did not meet your expectations. We will ensure that our team is aware so we can properly improve our services. Thank you

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Reviewed 13 May 2014

Went there in May. Free Internet and breakfast, located near a Tim Horton's, McDonald's and variety store. Served well by Grand River Transit and highways. Room have two beds each, a kitchenette, bathroom with a spartan but very good and clean shower stall. Staff was very friendly and beds were comfortable. Area around the hotel had a nice green hilly area but overall area is open road. TVs are small and old, but still useful if you want to watch news or local programming.

Manager asked me how was my stay when I checked out, which was a nice touch. You rarely see a manager these days on duty in hotels.

I'd recommend this to anyone who wants a place to sleep on the fly, rates are very low through HotWire.

  • Stayed: May 2014, travelled solo
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1  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

If you're looking for a cheap, overnight stay, there place works. Be warned, it is a college dorm room covered to an apartment in the summer. Amenities are minimal, though there is a sink, mini-fridge, and [dirty] freezer. TINY TV on the wall. Breakfast was juice, cereal and bagels in a room with three tables. Parking lot was a bit sketchy, but we were able to park where we could see our car.

The hallway was dirty (literally clumps of dirt from someone's boots, but it wasn't swept up at any time during our stay.) Our room was slightly dirty also, but OK. The worse thing was a dirty footprint literally right on the wall next to one of the beds, which was a little disturbing....

Staff was very friendly and there are many great places to eat within driving distance.
The low price makes it a decent stay if you just need somewhere for the night. It's right off the highway and is easy to get to. So, weigh your options. I feel that the other reviews sell this hotel/dorm higher than it really is, so we were disappointed when we arrived. However, we didn't have any problems and were able to save a lot of money.

  • Stayed: August 2013, travelled with family
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1  Thank ebuckhold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Manager at Residence & Conference Centre - Kitchener-Waterloo, responded to this reviewResponded 17 September 2013

Thank you for taking the time to review our property! Your comments and feedback do not go unnoticed. We hope you will consider us again, in the near future.

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Reviewed 21 August 2013

The student rooms/ suites are clean, comfortable, safe and have temp control. Nothing else needed!

Small tv in each room, for me, tv is not important, just an FYI for those who find this an important item during nights away from home.

The price was excellent with great service, basic but efficient continental breakfast. Close to 401, Can't go wrong!

  • Stayed: August 2013, travelled on business
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1  Thank longroadtogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Manager at Residence & Conference Centre - Kitchener-Waterloo, responded to this reviewResponded 26 August 2013

Thank you for taking the time to write about your experience and stay with Residence & Conference Centre - Kitchener/Waterloo. We are pleased to hear that you enjoyed your stay and we hope you will return on your next trip to the Waterloo Region.

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Reviewed 7 August 2013

We stayed at the Conestaga College Residence for two nights for the August long week-end. Got a really great deal for $67 and $55 plus taxes for the Saturday and Sunday night of the long week-end through hotels.com

Booked three rooms and were given exactly what we requested, all three rooms next to each other. We booked an open concept room with the two double beds. I have to admit at first we were a bit apprehensive about the room as it was so cheap and from Trip Advisor reviews we knew it was a dorm for Conestaga College students during the school year. We asked the woman at check in (Stephanie) to see the room and she gave us a tour of the room. It was completely spotless. We travelled with our toddler who likes to touch everywhere and then put his hands in his mouth so we’re always very picky about the cleanliness of the rooms. This room was spotless. Even the shelves in the rooms had no dust at all. Throughout the day you would see the people working there cleaning the rooms. They were very efficient. Since we were there for only two nights we just asked one of the girls cleaning the rooms for new towels and to empty the garbage and she did that right away, no questions asked. The service was outstanding at this place, from the reception to the people cleaning the rooms. Stephanie at the reception was very friendly and so were the other people working at the reception. One girl at reception (don’t know her name) even looked up places of interest for us to go sightseeing while in town.

This hotel is also pet friendly and it costs $16 per pet per night. I know because our dog was also travelling with us. The hotel has six floors. Parking is self-parking and is complimentary. Lots of parking available in the hotel parking lot and it is well lit at night. There is a gym on the fourth floor with your basic workout equipment including a treadmill. Unfortunately, there was no pool but we were aware of this at the time of the booking. There are three sets of elevators. Towels, shampoo and soap are provided. As you enter the room, there was the bathroom on the right with a tub, shower, toilet and lots of counter space. Lots of towels and facecloths were provided. No hairdryer in the rooms so take one if you need to use it. It was an open concept room with a kitchenette area with a sink, counter space, a mini-fridge and a microwave. There was also a small dining table with three chairs. Lots of shelves, a flat screen TV, two double beds. The sheets were very clean. We were totally impressed with the cleanliness of the room. This room really worked out for us especially with the kitchenette area and the microwave to warm up our son’s meals. The room was also very spacious so our son had lots of room to run around without bumping into stuff like other cramped hotel rooms.

A continental breakfast is included with your stay at no extra cost and is served from 7:00 to 10:00 am every morning in the kitchen lounge. Go past the doors across the reception and it’s the door to your left. Although not a huge variety, there was still enough so can’t complain. There were bagels, bread, jam, cream cheese (toaster for your bagels and bread), three types of cereals, oranges, apples, coffee, tea and three types of juices (cranberry, apple and orange juice). It was self-serve but the people working in the lounge were really good at topping up something if they noticed it was being finished. There were two huge round tables in the lounge where you could sit and have your breakfast or you could sit at the patio sets outside the lounge.

The hotel is on the border of Kitchener/Cambridge. It took us about 17 minutes to drive to Cambridge. One day we drove near University of Waterloo and it was a 20 minutes drive. Tim Horton’s, McDonalds and Mango King (Thai/Vietnamese restaurant) are within a few minutes walk just near the traffic light. The Waterloo Regional Museum is within a few minutes drive. If you’re going to the Waterloo Regional Museum, pick up the Ontario attractions booklet in the hotel lobby near the reception. There is a coupon in there for buy 1, get 1 free admission.

I would definitely recommend this hotel to others, especially if travelling with a pet or small children and we wouldn’t hesitate staying here again.

  • Stayed: August 2013, travelled with family
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4  Thank Jackie1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Manager at Residence & Conference Centre - Kitchener-Waterloo, responded to this reviewResponded 8 August 2013

Thank you for providing feedback on our property! Your email was very informative and helpful. We look forward to having you stay with us again!

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Additional Information about Residence & Conference Centre - Kitchener-Waterloo

Address: 99 Conestoga College Blvd, Kitchener, Ontario N2P 2N5, Canada (Formerly Conestoga Residence & Conference Centre)
Region: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Kitchener
Price Range: £39 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Residence & Conference Centre - Kitchener-Waterloo 2*
Number of rooms: 219
Official Description (provided by the hotel):
Residence & Conference Centre - Kitchener-Waterloo, located off of highway 401, provides you with spacious and affordable kitchenette suites. Suites are equipped with two double beds and a kitchenette complete with microwave, refrigerator, sink and counter space. Furnished suites with Wi-FI, Cable TV and local calls at very low rates. Extended stay discounted rates available! ... more   less 
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Also Known As:
Residence & Conference Centre - Kitchener-Waterloo Region Of Waterloo, Ontario

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