I was there visiting family for a wedding and a group of us (9 all together) walked into the lobby at 9PM to check in. The man at the desk did not even greet us and when we approached him and asked to check in he had an unfriendly attitude. Some of us brushed it off but he kept on gonig making it quite obvious he did not want to be there, much less deal with a big group of people. My husband asked him if he can be a little more welcoming as the industry he is in requires good custome service skills. In that instand, the manager walked out from the back and I saw some cameras from which he was observing the entire situation. The man at the desk suddently became very welcoming and the manager asked if we needed anything else and apologized to us. I was very disappointed by this kind of service. I will not stay here again.
- Official Description (provided by the hotel):
- The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more less
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- Also Known As:
- Holiday Inn Kitchener Hotel Kitchener
- Kitchener Holiday Inn
- Holiday Inn Kitchener Region Of Waterloo, Ontario