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“Hockey Team Stay”

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Holiday Inn Kitchener
Ranked #6 of 14 Hotels in Kitchener
London, Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hockey Team Stay”
Reviewed 13 January 2014

Stayed at this hotel on the weekend of January 11th & 12th with my daughters hockey team, overall it was a good experience with just a few minor annoyances.
Had reserved a room with 2 queen beds, received a room with 1 King bed and a pull out couch, not a huge deal but sleeping on a pull out couch just isn't the same!
Check in was fast and efficient despite a large number of teams checking in, also received an early check in which was much appreciated.
Housekeeping was excellent, room was clean and maids were super friendly and efficient.
Pool area was clean and constant supply of towels was provided, impressive considering the amount of hockey kids using the facility.
Didn't use the Food and Beverage areas at all, but the menu looked decent and affordable.

  • Stayed January 2014, travelled with family
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Helpful?
Thank NLK366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, 19 January 2014
Dear NLK366,

It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor.

We are so happy to read that your overall experience was great. We also appreciated knowing how helpful and efficient our team was during check in. It gives us great satisfaction to know our team pulled together for our guests when it was needed. The housekeeping team have done a phenomenal job cleaning rooms because our goal is to check in all the teams as early as possible.

The swimming pool was constantly looked after by our maintenance department and the laundry team have done a great job supplying us with towels all weekend long.

Please accept our apology for the inconvenience with the room type during that time. We hope you had a good tournament and can't wait to welcome you back again in the future.

Naji Kotob
Front Office Manager
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282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Algonac, Michigan
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 January 2014

We were there the day the "new" pillows arrived! We always get a king size bed and they used to have several small pillows on the bed...they were only okay. But now they are king size to fit the bed more appropriately and we got two firm and two soft. This is ideal and we slept in such comfort. This is just another great touch to the great service we have grown to expect and receive. Thank you Holiday Inn Kitchener and To Naji, Eva land everyone on staff...you are the best!

  • Stayed December 2013, travelled on business
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Helpful?
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, 3 January 2014
Dear Debbie S,

There is nothing better than starting off the New Year on such a positive note. It’s so nice of you to share your experience on Trip Advisor.

We are thrilled to know your time with us was a positive experience, considering we were your home away from home during the Holiday season. Moreover, your kind words about our staff will be passed on, and we are ever so grateful for the compliments.

We are delighted to read that you liked the brand new pillows (Soft and Firm) I believe that you checked in the day they just arrived. Our guests are our first priority and their comfort and care is of the utmost importance.

Mrs Scruggs we thank you for your loyalty, it would be a pleasure to see you again in 2014.

Naji Kotob
Front Office Manager
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Stratford, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2013

We stayed there on our priority points because they had a promo on. Room was ok, but the pool was gross. Dirty band-aids on the deck that were still there on the second day of our visit. Broken hot tub and no towels. There was mildew on the floors. I didn't even want to walk bare feet in there. Our kids are young and all they want to do is go swiimming when we stay at a hotel. The maids were friendlier then the woman at the front counter. We'll avoid this one next time.

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank Bill V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, 3 January 2014
Dear Bill V,

We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We would like to thank you for your loyalty as an IHG Rewards member.

It is unfortunate that the cleanliness levels of the pool was a disappointment. This is definitely not up to our standards and we will address this with our team to ensure similar incidents be avoided in the future.

I would like to take some time and discuss your individual experience in more detail with you, Please contact me either by e-mail at najikotob@fortisproperties.com or call me at 519 894 8502.

Thank you again for your feedback. Have a great day.

Naji Kotob
Front Office Manager
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Travellers are raving about these Kitchener hotels

Kitchener, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 December 2013

We stayed at the Holiday Inn Fairway this past week and felt right at home!!! All in all it was an awesome stay!
Room: Was very nice, great view, up to date amenities and very spacious.
Service: Checking in was a breeze, the housekeeping staff left us little love notes every day and the room service was impeccable - fast, friendly and accomodating to our food allergy needs.
If you are looking for a place that makes you feel like you're right at home then this is the place for you!! And of course they have a great pool, sauna, hot-tub, lounge area, restaurant with a top notch chef as well!!

  • Stayed December 2013, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank Natascha16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, 23 December 2013
Dear Natascha16,

We thank you for choosing the Holiday Inn Kitchener; it was a pleasure to have you stay with us and can’t wait to welcome you again.

We are truly humbled by your appreciation of all the things our Hotel had to offer. It means a lot to all of us to know your time with us was so enjoyable.

Your positive comments and compliments are valued motivation to our team. We are pleased to know that the service was great and that you liked the room in the tower, and better yet that you would stay with us again next time you are in Kitchener. That‘s the best compliment to all of us.

Hope to Welcome you back again to your Home away from Home "The Holiday Inn Kitchener"

Naji Kotob

Front Office Manager
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Lions Head
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 December 2013

We had dinner here with five members of our family and found it to be great. The waiter was fun, and we kidded around with him about the food etc., as he was new, and had not tried some of our appetizers. All were very good. We stay here a couple times a year and find the location perfect and the rooms satisfactory.

  • Stayed October 2013, travelled with family
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Helpful?
Thank jean519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, 10 December 2013
Dear Jean519,

Thank you so much for staying with us at the Holiday Inn Kitchener - Waterloo. We are glad that you enjoyed your experience in Embers and thank you for being such a loyal guest. Thank you so much for your positive feedback, we will be sure to share it with the staff!

Thank you again for staying with us and taking the time to submit a review!
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Toronto, Canada
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 December 2013

Firstly, I was staying in the back of the hotel, which I'm told is the older part. So maybe if you stay in another section your experience might be better.
Good things: the lounge I was really impressed with. Fireplace and tvs. Comfy chairs, nice bar. The gym was one of the best hotel gyms I've ever seen. Free weights, machines and a universal gym.
Bad: no sanitizing spray for in the gym!!! Gross!! Not even wipes. The yoga balls need air. Rooms don't have fridge or microwave. You have to pay $15 for it and it's first come. My bathroom was very dated and mold in shower. Breakfast isn't included.

Room Tip: Ask to stay in front of hotel not the back.
See more room tips
  • Stayed December 2013, travelled solo
    • Value
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Helpful?
1 Thank trixyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, 9 December 2013
Dear Trxyt,
Thank you for staying with us at the Holiday Inn Kitchener – Waterloo.
I’d like to thank you for your feedback on your experience, as feedback is the only way we can learn about what we are doing well and what we can improve on. I will be taking your comments to the General Manager and we will see about implementing some of the items in your comment.
We are glad that you enjoyed your experience and the atmosphere of the lounge!
Please let me know if you would like to discuss anything about your stay further by contacting me at cfullerton@fortisproperties.com.

Thank you again for your feedback and for staying with us.
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Peterborough, Canada
1 review
Reviewed 3 December 2013

Great Hotel! The staff go the extra mile to make you feel at home. The business class room I stayed in was comfortable, spacious and very clean. The breakfast buffet in the morning was wonderful! There was lots of options to chose from - bacon and eggs,french toast, cereal or fruit. Will definitely stay again.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank Lange83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, 5 December 2013
Dear Lange83,

Thank you so much for staying with us at the Holiday Inn Kitchener - Waterloo! We really appreciate all of your kind words and are glad that you enjoyed our Breakfast Buffet, we like it too!
Thank you again for staying and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kitchener

Property: Holiday Inn Kitchener
Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Kitchener
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Kitchener 3*
Number of rooms: 184
Official Description (provided by the hotel):
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Region Of Waterloo, Ontario

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