I stayed at this hotel during a business trip from May 3rd to May 7th 2014 and had items stolen from my hotel room. I contacted the front desk right away and spoke with the manager. An internal investigation was done (so they called it) and because my items were not fund it was case closed. This is unacceptable for someone to feel like this at any hotel. I refused to have my room cleaned for the remaining of my stay.
I was not offered any compensation for my items that had been stolen. Unreal!!!
I suggest that all clients be extremely cautious with what they leave unattended in their rooms.
- Official Description (provided by the hotel):
- The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more less
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- Also Known As:
- Delta Kitchener-Waterloo Hotel Kitchener
- Delta Hotel Kitchener
- Kitchener Delta Hotel
- Crowne Plaza Kitchener-Waterloo Region Of Waterloo, Ontario