My husband and had an overnight stay for 'Resortalicious'. Our package included dinner and breakfast. I called before booking and Ricardo said they could accommodate a gluten and wheat allergy. When we arrived for dinner, our server didn't know what Resortalicious was and had to get more information about it. We received the same menu as everyone else and then I was told they did not have gluten free bread or pasta but they could tell me what I could order. I had to have salad for my app because I couldn't eat anything else and I had to have fruit for dessert. Again, because they couldn't accommodate. Yet, my server said "Ask the server tomorrow morning and I'm sure the chef can make gluten free pancakes for you."
The food was fantastic. Everything tasted great!! A few hours after eating I got very sick and had a reaction to whatever was in my food. The next morning, when I went for breakfast, I spoke with a different server and told her I was very nervous about ordering breakfast because of the dinner I had the night before. She asked what I had and as soon as she heard I ate risotto, she said "You ate the risotto?" as her eyes bugged out of her head. I said, "I asked the server before I ordered and I was told it was fine." She said, "If your server said it was alright, then it should have been alright." She talked to the chef and said they didn't serve me anything with gluten or wheat. I asked about cross-contamination (touching bread or flour and then touching my food) and she said that would not happen. I was annoyed because I know it was the food that caused my reaction. Again, I had few choices on the breakfast menu. However, the breakfast server said they had gluten free bread. I had that as a part of my breakfast.
Had they been honest about the lack of accommodation from the beginning, I would not have booked the trip.
Through no fault of The Briars, it rained the day we were leaving. However, we could not use the hot tub because they were repairing it. Considering it was raining, it would have been nice to be able to use the indoor facilities.
The Inn is nice. Our room was nice. The staff are friendly. We had a later checkout but housekeeping walked into our room almost an hour before we had to leave - not her fault, she didn't know!
For the amount we paid for one night, I was truly disappointed they didn't refund anything back. Not because of the hot tub or housekeeping issues but because I was really sick from dinner.
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- Also Known As:
- The Briars Hotel Jackson`s Point
- Briars Jacksons Point
- Briars Hotel Jacksons Point
- The Briars Ontario, Canada