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“Great place to stay for family ski trip”

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Hidden Valley Resort
Ranked #4 of 18 Hotels in Huntsville
Toronto, Canada
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great place to stay for family ski trip”
Reviewed 24 December 2013

We stayed here in both Dec 2012 and Dec 2013 for two nights each trip for our family annual ski trip. Very friendly staff, reasonable priced room and service. The restaurant is nice and not pricey, the Monster burger is a great one to try. Access ski hill is very very very easy. Just walk a few steps. We often back to room when kids take breaks, dry and heat the cloth so we can keep them warm, fed and ready to ski again. The pool is a bit cold after use (not the water, the air temperature), the dry sauna is great to heat you up. We will probably be back again next year.

  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Feng L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 16 January 2014
Dear Guest ,Thank you for your review of our resort and I am pleased that you enjoyed all our facilities and our close proximity to the ski hill.
I hope you will return again this next winter season where you will see more renovations and positive changes for the resort.
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451 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Mississauga, Canada
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 25 November 2013

Visited with family in November 2013...
The good - Staff very friendly and helpful....located right on lake, across street from ski hill with lifts....decent breakfast...lounge bar is adequate, but nothing special...pool is large, and overlooks the lake (all windows).... fitness room has a few machines and free weights (again nothing special)... parking is free, internet is free, rooms have fridge...got a great deal through priceline, basically because it is located behind a top notch resort (Deerhurst)...

The NOT so good - walls are paper thin (you can hear everything)... narrow entry coridor in room .... It snowed a lot while we were there and to get to the resort, you must travel on very narrow hills which were not adequately cleared/salted...dangerous drive.... also, no hot tub, just pool....
All in all, for what I paid it was worth it....However if you are willing to pay more, Deerhurst is much better...

  • Stayed November 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank moldy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 16 January 2014
Dear Guest , thank you for your response to our resort and that it maybe was not up to your expectations when comparing it to nearby Deerhurst Resort , we are a completely different kind of resort both in service and price compared to Deerhurst .
I hope you will return to Hidden Valley Resort where competitive price and service are our goal.
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Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2013

My 2 friends and I stayed here for a gals getaway from the city. We were pleasantly surprised at how friendly and homey it was. Our room was nice, clean and a beautiful view of the beach and lake. The restaurant was a lovely setting and the food was good and fast. The staff was extremely friendly and helpful. Our only regret is that we did not make use of the large heated indoor pool. Next time, as we are sure to go back.

Room Tip: We were on the 2nd level, so there were stairs as there is no elevator. But this level has the best...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank marion d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 16 January 2014
Dear satisfied guest, thank you for your complimentary review of our resort , we work hard to provide maximum customer service to our guests and hearing these comments and sharing them with my team is our goal .
I hope I can welcome you back in the very near future.
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Brantford, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 November 2013

When making the reservation we were told that there were only few single bed rooms because it is a family resort. Upon check in, We were told that the room we had reserved had been changed. That wasn't a problem. However, the room we did get was below freezing when we walked into it. there was garbage still in the garbage can and the sheets looked slept in. We turned the heat on full blast and left for dinner. An hour later we returned and the room was still very cold. There was outside air coming in directly from the heating unit as well as what looked like black mold. We then called the front desk when we mentioned there was a problem the clerk hung up. 5 min later the maintance man showed up and said that yes this is unaccepatable. They moved us into another room that was just as cold. When this was brought to the front desk clerks attention she replied with "well you didn't ask for the room to be pre-heated" Needless to say we most definetly didn't stay.

Room Tip: Don't travel to Hidden Valley in the winter since they don't have heated rooms.
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Adrianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 16 January 2014
Dear Guest , I appreciate you taking the time to respond to trip advisor and was concerned about your comments on your stay with us.
I apologize for the room you received at check in and also for the front desk saying you did not request a pre heated room , our rooms are usually preheated by the housekeeping staff when we know there is an arrival so you arrive to a clean , cosy room on a winters day.
All matters regarding your stay have been discussed with front desk and housekeeping so this will not happen again. I hope you will stay with us again in future.
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Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 November 2013

Recently I co-hosted a charity Conference at Hidden Valley Resort with 35 people. Our group could not speak more highly about the 3 day stay. The meeting room and guest room were exceptional. Meals were delicious and always on time. We were given a separate area to eat in the dining room when we were there. Melissa made the initial planning so easy and co-ordinated the rest of the staff. John and the rest of the reception staff made all of us feel welcome and immediately looked after little requests. Bill and his maintenance co -workers helped hang our banners and made sure our meeting room was comfortable. A number of us used the exercise room and indoor pool in the morning.
The restaurant is nestled in the woods and overlooks a lake. Large glass windows make the view spectacular
EVERYTHING went perfectly.
Initially I looked at 7 venues in the area and am happy we chose Hidden Valley.
At the end I told John the owner we will be back again.

Room Tip: Try to get a room facing the lake
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  • Stayed November 2013, travelled on business
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Helpful?
1 Thank gerry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 16 January 2014
Dear Guest , Thank you for your compliments about our staff and property and be assured we share these comments with our team.
Our staff work hard to make sure customer service is number one and we hope we can welcome you back to Hidden Valley Resort for your future conferences.
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Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 November 2013

Stayed for one night in November 2013. Booked through Priceline "name your own price" so had a standard room with parking lot view. We were in town to visit family, not for the hotel, so it suited us fine.

The resort is located about 10 minutes out of town, which can be a plus or minus depending on the nature of your stay. The look of the resort from the outside is quaint and inviting, as are the common areas. We did not eat on site, but did use the pool two times and it was clean and cozy and the water was warm - can't get any better than that on a cold evening!

It had a nice view of the lake and was directly across from a ski lift, so it would be a good choice for summer and winter. The front desk staff were friendly and helpful and check in/out was quick.

The only thing I would caution is that the noise from slamming room doors and kids running up and down the halls was quite substantial from where we were on the second (main) floor, so if you are going for a romantic getaway, I would try to arrange for a room away from guests with kids, if possible. Since we travelled with kids, it didn't phase us.

  • Stayed November 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank scj_2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 21 November 2013
Dear Guest thank you for your recent review of Hidden Valley Resort, we appreciate your positive comments about the rooms and pool but apologise for the noise of doors slamming which we are in the process of trying to correct. I share positive and negative comments with our
my staff so we are always making guest satisfaction our priority.

I hope you and your family will return to Hidden Valley Resort maybe in the warm summer months when our restaurant patio and beachfront are open and spectacular views on Pen Lake
can be enjoyed .
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Toronto
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2013

Clean rooms, mattress was a bit uncomfortable. Whirlpool is just a tub with 4 jets nothing special, but does the job (not all rooms come with it). Shower head was a bit too water saving (low pressure). Soaps, shampoos etc smelled really good and was of a higher quality. Stains on sofa was a bit of a turn off. Could hear neighbors door slam, when they entered and left their rooms. Restaurant was an excellent experience on the other hand, great service and we ordered the pizza, was excellent!

Room Tip: Not fantastic for their jacoozie / whirlpool choices, do not pick based on this.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Ari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, 29 October 2013
Dear valued guest . Thank you for taking the time to review Hidden Valley resort on trip advisor.
I was concerned that you found stains on the sofa and your bed uncomfortable for this I apologize and please know I have addressed these complaints with housekeeping staff so this is not an issue in the future.

I am sorry that you were disturbed with door slamming during your stay and I endeavour to find a solution so my guests do not have to endure this while they stay at Hidden Valley Resort and upon investigation find that only one or two doors in your vicinity were doing this and are now fixed .
Very glad that you enjoyed our pizza in The Birches Bistro.
I welcome you back to Hidden Valley Resort very soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hidden Valley Resort

Property: Hidden Valley Resort
Address: 1755 Valley Rd, Huntsville, Ontario P1H 1Z8, Canada
Phone Number:
Region: Canada > Ontario > Muskoka District > Huntsville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Huntsville
#2 On the Beach Hotel in Huntsville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hidden Valley Resort 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hidden Valley Hotel Huntsville
Hv Hidden Valley Hotel
Hv Hidden Valley Huntsville
Hidden Valley Resort Huntsville, Ontario, Canada

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