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“Nightmare of a stay”
1 of 5 bubbles Review of Deerhurst Resort

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Deerhurst Resort
Ranked #3 of 18 Hotels in Huntsville
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nightmare of a stay”
1 of 5 bubbles Reviewed 1 January 2014

It is our first stay at Deerhust. We usually go to another resort in the region for skiing over Christmas/New Year's. We are here with our 4 year old son and have friends with 3 boys in another unit. Overall the units are clean and fine. We are here for a few nights including New Year's Eve. We had a nice dinner with our friends and stayed up together until the New Year. Upon going to bed at 1am there was a sudden loud boom of music from the room above us. It was like being in a club. We called to front desk who said they would have security go to their room. The music didn't stop. I waited and called again. Still the music went on - with lots of bass booming. Eventually I fell asleep out of sheer exhaustion for maybe an hour or two to wake up to the same. Boom boom boom. The wall here are very thin. I called the service desk once again to be told that security was there as well as the OPP (police) earlier and now they wouldn't do anything further. The only thing the hotel suggested was that I could call the police myself. That's it. So here I am now up at 5:38 am, exhausted, headache with no respite for this booming music. All I wanted was a nice quiet few days up north with my family to ski. I thought it was a family resort not a rave.

We had a problem with our cable earlier in the evening and they came immediately to fix it and the men told us that the police were around then because of loud partiers. I guess I should have known this could happen being new year's, but we've stayed other places and have never experienced this before. Why would I possibly want to pay for a room where I can't sleep? It's just awful. You would think with the thin walls here they could forewarn guests.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigchunkoftofu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
We appreciate the positive comments about our resort; we are disappointed to read that your stay was negatively impacted by noise disturbances caused by those occupying neighboring rooms and extend our sincerest apologies that your stay was not as restful and seamless as it should have been. Want you to know that what you experienced is not the norm and we hope that your travels will bring you back to our resort again in the future. Please feel free to contact us at info@deerhurstresort.com so we can assist with your next reservation and ensure you leave with a more positive experience.
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2,719 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 31 December 2013

We have had a rough year to say the least. Upon visiting the Deerhurst for a family getaway we were devastated to see that they had not registered our children for any of the activities requested. To add insult to injury they were rendered 'unable' to squeeze them in because all activities were now full'. All they could say was 'sorry' or 'whoops'. The managers were not present and unreachable and didn't bother returning my messages. The food was over priced but not too bad. Unfortunately they just didn't seem to have it together anywhere. After calling to confirm our christmas dinner-we arrived to find that after waiting 15 minutes in a lineup just to get in (and it wasn't even busy) that we were no longer in the system. However, they tall lady working the computer was rude and unapologetic-she didn't even wish us a Merry Christmas-just waved us off as though she was above us and we were wasting her time. The waiter in the more casual restaurant couldn't even get it together to bring our children something to colour on - the same thing the other children were doing at other tables. The cleaning staff was very friendly-much better at service than the front desk and restaurants although seeing other people's hair in our bathtub put us off a bit. The beds were comfortable. But the service was appalling. No one seemed to know anything. Was informed that it is like this because they are under new ownership and joining forces with other big hotels. This is no excuse. Most of the time the staff were standing around gossiping with one another as though we did not even exist. The spa was no different. I felt like crying for my kids. We came here because of a good reputation, however, times are a changin'.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank Fred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
Dear Fred,

It is evident by reading your comments on TripAdvisor that your experience with us at Deerhurst left a poor impression and on behalf of the General Manager, I sincerely apologize for failing to meet your expectations let alone the standards of service we are known to deliver.

Please note, that we are also in receipt of your guest survey and in the process of reviewing completely the circumstances surrounding what you experienced. I would ask that you give us a day or so to complete this review so that we can provide you with a comprehensive and hopefully satisfactory response to your concerns.
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Travellers are raving about these Huntsville hotels

Toronto, Canada
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

My husband and I enjoyed our weekend at Deerhurst Resort, arriving there from
Toronto Friday afternoon December 20th and checking out Sunday. We stayed in the Main building and found it to be very convenient. Our room was well appointed and clean and the beds were very comfy with big white sheeted duvets.

We were able to take advantage of the outdoor skating, cross country skiing and snowshoeing right on the grounds. We used the gym which had excellent equipment and I had a good pedicure at the spa. It was on the pricey side, but they do a very good job and it was a treat.
They offer many activities on their property and can help you arrange other activities off the Deerhurst grounds as well. There are always staff at the activity desk with helpful information.
It is a good idea to plan activities and spa treatments ahead so you can reserve a place. We did not so were unable for example, to book dog sledding upon arrival Friday, not even for the Sunday. The same was true for massage...nothing available.

We found all of the staff to be very friendly and helpful.

There were alot of families there and it seemed like a fabulous place to bring kids.
We had very good food in the dining room for one dinner, lunch and a snack, but had the cold buffet for breakfasts which was only satisfactory. Maybe the hot buffet would have been worth it? There are some very good places to eat in the town of Huntsville a short drive away.

All in all it was a great place to sample the pleasant side of a Canadian winter.
We would definitely go again and I look forward to trying this resort in the summer.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank Susie101-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
Thank you for the detailed and glowing review. We are pleased to read that you enjoyed your stay with us in Muskoka and were able to partake in the many onsite activities and amenities.

Your feedback is very much appreciated and I will share your comments with our team – Thank you.

Future guests: Please visit our website or contact us directly to learn more about our amenities and offerings. As Susie mentions in her review, we do recommend you make advance reservations.
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Trenton, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

We stayed on Christmas day for 2 nights a family of 4 adults and 4 kids. We booked 3 room Condo which was large enough and came with full kitchen and living room but was very outdated. Furniture was old and still had old fat tube TV's in there. We stayed in the resort in order to do some family activities which the resorts advertise heavily. When we arrived most of the activities were sold out. we wanted to do snowmobiling which they advertise on their websit that you can rent it from the resort but snowmobiling rental was open yet and there was not much for kids to do, even the indoor game and activity room for kids was closed from 12:30 pm to 4:00 pm, why would you close the activity during the day?? everything else was sold out and we paid to stay in resort but could not avail much.
The indoor pool is open from 8:00 am to 10:00 pm and we went there around 8:00 pm and found out that there is no towels available at the pool from 8:00 pm to 10:00 pm and guest have to go to front desk which is located at other end of the building to get the towels and they have to return to front desk after use otherwise they charge you $20 per towel. why on earth you will have a open pool but no towels and ask the guest to bring and return the towels and we paid $310/night and have to work on towels as well. Cannot understand their policy.
After talking to every manager on each shift, They finally gave us some discount but overall the amount we paid was not worth it.
The location is great with a lot of snow around and staff was friendly and always smiling but there was not much they could do due to management policies.

Room Tip: Try to book in main building which is renovated and close by all of the activities.
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank Imagination92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
Thank you for posting a review. We are sorry to read that you were unable to partake in some of the activities that you wanted. We do recommend guests visit our website or contact us directly to learn about our facilities/amenities and offerings in advance and make reservations for specific activities such as Horseback Riding, Snowmobiling, Dog Sledding to avoid disappointment.

The resort does also offer many outdoor activities that do not require advance reservations such as unlimited use of our trail system, Cross Country Ski equipment (ski, pools and boots), Snowshoes, Ice –skates. In addition our destination and nearby parks offer downhill skiing, snowboarding, tubing and so much more. I apologize if you were not aware of these options.

We hope that we will have the chance to welcome you back in the future to ensure you leave with a more positive impression. Please contact us at info@deerhurstresort.com, should you wish to give us another try.
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ontario
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

We spent 2 nights at Deerhurst at Christmas. Overall I enjoyed it a lot. It was a great way to have someone else do the decorating and cooking. We had a 1 bedroom Summit Suite which was good because we could prepare other meals and had the separate bedroom and a well used fireplace. Christmas morning it was -30C. The staff were friendly, check-in fast despite a lineup.
If I were to come another year I would do a few things differently.
1. Opt out of the buffets as they were just ordinary and the food gets cold especially the Christmas morning one and they run out of things too fast. Not a good value. I would far rather order off a menu.
2. Opt out of the show.
3. We had to travel pretty far so I would stay an extra night and try to get a 3 night plan in a 1 bedroom condo to get a better space and bigger kitchen area.
Any extra food and beverages are very expensive and the resort charges a pretty high amenity fee even though some things are supposed to be "free" such as basic internet and use of the pool and gym.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
2 Thank jasper49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
Thank you for the review! So glad you enjoyed your stay in one of our renovated Summit Lodge One Bedroom Suites. As the resort now boasts over 300 newly or partially renovated rooms, we recommend our guests inquire about the different types of accommodation we have; we are here to assist and provide recommendations based on preferences.

Your comment regarding the buffet food is important to us. We are currently in the process of enhancing our buffet station in the Eclipse Restaurant which will feature thermal heating and improve the culinary experience for you, our valued guest.

The next time you visit I recommend you take advantage of our ‘Stay Longer and Save’ rates so you can explore and experience Muskoka and ALL it has to offer!

See you soon!
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Toronto, Canada
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

We just spent a few nights right before Christmas in the Summit Lodge with our 2.5 year old. The room was great and a good value at under $200, regular price. The Lodge is very comfortable with a lovely great room and dining room that we made much use of, in addition to our own suite. It is a short walk to the main lodge and with snow all around the property was just a pleasure. This is an Ontario institutions we'd been wanting to visit for years (I thought it was an all-inclusive in the 1980's but I was assured by staff it was not...a quick search to Wikipedia says it was in the early 1900s, though!). The food is excellent - every meal was of a very high standard and well-priced for the quality that it is. For those with children it is very good - kids n'critters, dog sledding, carriage and sleigh rides, a large indoor playground with bouncy castle, etc. I will probably go again, but there were a couple of weaknesses in the services. These included: not being told I needed to visit the activity desk before heading out to the stables by the front desk staff; my phone request about activities not being returned; 4 staff members at the activities desk not knowing the difference between a carriage ride and a sleigh ride, each looking to one another, until a more senior person stepped in to resolve the confusion; astonishingly bad service from an older waitress in the lounge who was late with everything and did not know the difference between our entrees (who disagreed with me when I corrected her!). It was a shame because everything else was so great! But this made it feel provincial - hope they can draw more professional staff in future.

Room Tip: A main floor room in the Summit Lodges facing the garden is very nice and enables you to take best a...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChillinGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
Thank you for posting a review and the many compliments. We apologize for the service inconsistencies you experienced. Your comments will be shared with our colleagues as we are committed to continuous improvement and delivering the best experience possible and your comments assist us in these efforts.

For future guests: A Carriage Ride takes you on a private excursion on the interior roadways throughout the property for up to 4 people. The Horse-drawn sleigh ride is your traditional cutter sleigh that takes you along the snow covered resort grounds and holds up to 12 passengers.
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Toronto, Canada
Level Contributor
124 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

Attended the one hour special Holiday Show which is only $25 and well worth it if you are staying at Deerhurst or anywhere nearby. The 8 performers and musicians performed traditional, rock and pop holiday tunes very impressively. I particularly enjoyed Leonard Cohen's "Hallelujah" and Andre Bocelli's "The Prayer"

  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank SL C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, 16 January 2014
Sincere appreciation for posting a review and the 5 star rating! We are glad you enjoyed your holiday with us at Deerhurst Resort!

Decades Live Show is definitely a highlight for many of our guests. Our multi-talented show cast of dancers, singers and musicians create remarkable renditions of many chart-toppers from the 1950s to today. It is a must see!

Thank you for posting the review and compliments and recommendations to others.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deerhurst Resort

Property: Deerhurst Resort
Address: 1235 Deerhurst Dr, Huntsville, Ontario P1H 2E8, Canada
Region: Canada > Ontario > Muskoka District > Huntsville
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Huntsville
#1 On the Beach Hotel in Huntsville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Deerhurst Resort 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
Discover Deerhurst Resort's idyllic lakeside setting in Muskoka cottage country. This 760 acre, year-round retreat is minutes from Algonquin Park and historical, culinary, sporting and cultural attractions like Huntsville's Group of Seven Outdoor Gallery and neighboring Hidden Valley Highlands Ski Area. Known for its two 18-hole golf courses, Deerhurst offers the most on-site activities of any Eastern Canada resort, from indoor rock climbing, Treetop Trekking, paintball, ATV tours and snowmobiling to water sports, spa and a live entertainment. ... more   less 
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Also Known As:
Deerhurst Hotel Huntsville
Deerhurst Inn Ontario
Deerhurst Ontario
Deerhurst Resort Huntsville, Ontario, Canada

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