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Reviews (3,533)
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2,580 - 2,585 of 3,533 reviews
Reviewed 2 April 2014

Great 1-night get away. Very helpful staff, accessed room early, able to switch to a king and check out late. Had an amazing massage with David, food was great. Lovely poot, but hot tub was much too hot.

  • Stayed: March 2014, travelled as a couple
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1  Thank RELM73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this reviewResponded 3 April 2014

Thank you for posting a review. Glad you enjoyed your getaway. The next time you visit I recommend you take advantage of our ‘Stay Longer and Save’ rates so you can explore and experience Muskoka and ALL it has to offer!

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Reviewed 31 March 2014

I went with a group of friends and we were so amazed at how beautiful the condo was.
The staff was lovely. The cleaning was very good. We are already planning another trip for
next year there. I would totally recommend it. We were in a 3 bedroom condo with a jacuzzi and fireplace.

Room Tip: request condo close to the main building
  • Stayed: March 2014, travelled with friends
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Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this reviewResponded 2 April 2014

Sincere appreciation for posting a review and the 5 star rating! We are glad you enjoyed your getaway with us and already planning a return visit!

I recommend you visit our packages and special event pages on our website as the resort has many new and exciting special events lined up for the year 2014. I know you and your friends would enjoy our Spring Girlfriends Getaway with Jully Black and Jarvis Church May 30-June 1, or Chef Susur Lee Culinary Weekend May 23-25.

Hope to see you again real soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Booked a recent trip to Deerhurst, and mentioned to the women I spoke to that we had not been on a vacation in many years. When I arrived I was greeted by very friendly staff and when we got to our room, I was amazed to find a lovely had written note by Haley welcoming us and wishing us a great time at Deerhurst and that she hoped that this trip made up for lost time! The fact that she remembered all of that and included a bottle of wine is a detail that truly made our experience there one we won't forget and we certainly look forward to returning to Deerhurst amongst the beautiful setting and incredible amenities it has to offer! Thank you Haley for helping to make this trip so special for us with your thoughtfulness and kind words!

Room Tip: Ask questions and they will help you find what you are looking for. There are so many different rooms and possiblities, and the staff know what is best for the type of trip you are making.
  • Stayed: February 2014, travelled as a couple
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Thank GregEmerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this reviewResponded 2 April 2014

Thank you for the 5 star review. We are glad you were impressed with our hospitality and appreciate you sharing your experience with others. We are indeed fortunate to have Haley on our team. She is a true professional and exceptional Guest Service Manager. It will be my pleasure to pass along your comments to ensure she get the recognition she deserves. We look forward to welcoming you again soon

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Reviewed 27 March 2014

This is my 3rd and FINAL time at Deerhurst, as a timeshare owner through Interval International I was basically forced to use a week of my timeshares before it expired and I lost it (May 2014). I chose to come to Deerhurst simply because of its close proximity to my hometown. The previous 2 times we came in the winter with our snowmobiles so we were occupied as the trail system in the area is great. This time we chose Deerhurst because of its good selection of winter activities(apparently), close drive to home and indoor pool. Well the skating rink was closed, the tubing hill was closed etc. We did decide to take a ride on the horse drawn sleigh, well It cost us $100 and lasted about 25 minutes, with no hot chocolate or anything after the ride, just a "see ya later". Only the lobby bar was opened the entire time we were there, and it was very overpriced, we never tried it. The pool area was nice, clean and the water was warm. The 2 bedroom villa we stayed in was dated, and basically looked the same as it did when I stayed here in 1998. I realize this is a slow season for Deerhurst, as we only seen about 20-30 people staying here, but the list of activities should be corrected on the website as to what is available and what is not.

Save your hard earned money and go South, as this place isn't worth the $400-$500 per night...

Room Tip: Don't stay 2 kms away from the main building, try and stay in the newly renovated Summit Rooms.
  • Stayed: March 2014, travelled with family
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Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this reviewResponded 2 April 2014

Thank you for posting a review. We are disappointed to read that your experience did not meet your expectations and apologize for your dissatisfaction.

Our website is designed to highlight all offerings that are available throughout the year and we do recommend that guests call in advance to confirm hours of operations, register for programs and activities especially in the winter, as many are weather dependent and to avoid disappointment.

We did make the decision last year to discontinue snow-tubing due to insurance and liability reasons and determined that based on the abundance of other outdoor winter activities and the option snow-tube at a nearby park that our guests do have many other alternative activities to enjoy.

Our Timeshare Units have undergone a recent refurbishment to include new carpet and drapery throughout, new living room coffee tables, mattress replacement, a 55” Flat screen Television in Living Area. In addition, we will be completing a soft goods replacement in April 2014.

We hope that we will have the chance to welcome you back in the future. Please contact us at info@deerhurstresort.com, should you wish to give us another try.

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Reviewed 24 March 2014

The staff we dealt with were friendly but the Resort must still be revelling in past glories. The room was average and the meal a disappointment. The bread rolls were days old.

We expected a lot more for our money than we got.

Room Tip: Go to another resort.
  • Stayed: March 2014, travelled as a couple
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1  Thank Bonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this reviewResponded 25 March 2014

Thank you for posting a review. We are disappointed to read that your experience did not meet your expectations and apologize for the service inconsistencies and your dissatisfaction. Your comments are very important to us and we will recount your experience to our teams to exemplify a missed opportunity to meet the expectations of a valued guest. We hope that we will have the chance to welcome you back in the future to ensure you leave with a more positive impression. Please contact us at info@deerhurstresort.com, should you wish to give us another try.

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