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“New Hotel With Great Rooms at Great Rates!”

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Holiday Inn Express Hotel & Suites Huntsville
Ranked #2 of 18 Hotels in Huntsville
Certificate of Excellence
Reviewed 13 October 2013

We stayed for 1 night while hiking in Algonquin Park. The hotel is located 45 min. from the park in a new commercial area in Huntsville. The staff were friendly; especially the breakfast lady. The hotel is new, modern & clean. Our room was very spacious & well appointed. The bathroom had lots of storage space & we enjoyed the BBW toiletries. The hot breakfast consisted of eggs, pancakes, delicious freshly made cinnamon buns, cereal, yogurt, coffee, juice, & bananas.

For $99/night, this place can't be beat! We would definitely return & recommend this hotel.

  • Stayed: September 2013, travelled as a couple
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1  Thank physio2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 October 2013

We booked a pet friendly room at this hotel a week before we arrived. When we arrived at 3:30pm we were told that all the pet friendly rooms were not ready but we filled out a precheckin. We came back at 4:30 to be told our room was still not ready and all the others were filled. We came back at 4:45, was given our room but it smelled very strongly of chemicals and the window wouldn't even open. When I asked to me moved, I was told the rooms for pets were all full and basically we were out of luck. Clearly Holiday Inn in Huntsville is not pet friendly as they charged an extra $25 for a room that stunk of chemicals. Then to make matters worse the AC was very noisy and woke us up every time it cycled on. Even both toilet paper holders didn't work properly. The breakfast was not very good either so I would not recommend anything about this hotel.

  • Stayed: October 2013, travelled as a couple
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3  Thank grandbender2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this reviewResponded 12 October 2013

Dear Grandbender2013:

I am very sorry that your experience did not live up to your expectations. We pride ourselves on our guest satisfaction, and are very happy to be ranked 5th in the ENTIRE COUNTRY out of all the Holiday Inn Express Properties for overall guest satisfaction!!!

We are in fact a very pet friendly hotel but we also must cater to those guests that do not prefer animals or have allergies. Due to this we do limit all pets to the 2nd floor to best serve all of our guests.

As you will find at all other hotels throughout North America, those that do accept animals often have a fee associated with this service. As you will see from reading 90% of all our other reviews here - all of our guests are amazed at how sparkling clean our hotel is!!! This is because our housekeeping team work exceptionally hard, and all rooms with pets in them the night before are given a deep cleaning. Its this extra cleaning that results in the fee but also results in an exceptionally clean hotel room!

As for the chemicals - we use the same cleaning chemicals as every other Holiday Inn property which have been extensively tested to be as scent neutral as possible not to mention extremely safe for you our guests, as well as our employees. I'm sorry you found the odour too much. Again many hotels built after 2000 will not have windows that open. This is to ensure added comfort by controlling the temperature from your thermostat in your room, and permanently sealed windows provide increased insulation.

I do hope that you contact me by calling the hotel directly at 705-788-9500 and I will do whatever it takes to make your negative experience up to you!

Sincerely,

Matthew Phillips
General Manager

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Reviewed 6 October 2013

Went up to visit Algonquin Park and stayed there 4 nights.. Were only going to stay 3 nights but extended one night with no problem.. Friendly staff , quiet hotel, plentiful hot breakfast. Will be back next fall!

Room Tip: Ask for room at back and 4-5 floor , view is nicer than at front..
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  • Stayed: October 2013, travelled as a couple
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3  Thank Levismama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this reviewResponded 12 October 2013

Dear Levismama:

Thank you for the great review of our property! I'm glad our staff and property made it easy for you to extend your stay with us! I love it when that happens as it means we're exceeding your expectations!!!

I am a very fortunate General Manager to have such a truly dedicated team working with me! Each of them genuinely care about each of guests and their experience which has resulted in our property achieving 5th place out of over 100 Holiday Inn Express properties in all of Canada!!!

Happy Thanksgiving!

Matthew Phillips
General Manager

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Reviewed 2 October 2013

We spent one night here to see the changing leaves .Arrived just before $ had to wait for room . Comfortable room .Good breakfast .The pool was nice One staff on front desk so it made line ups to check in .Convenient for shopping and restaurants.Would return .

Stayed: September 2013, travelled as a couple
1  Thank BJ2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

This is a great hotel, but seems to be short-staffed.
We stayed for 2 nights. The hotel was busy and it took a while to check-in with the receptionists having to answer phones as well as deal with the customers at the desk.
It was after 4pm yet our room (and another couple's room) was not ready as housekeeping were "rushed off their feet". Our room wasn't cleaned on our second day, we arrived back at 5pm and everything was as we'd left it at 10am.
There was only one lady looking after the breakfast room on our first morning and she couldn't keep pace with everything. It improved on the 2nd morning with 2 ladies working.
Room and facilities were excellent. The staff themselves were also great, very helpful and very friendly, but not enough of them.

Room Tip: We chose a suite which was very good. The standard rooms were lacking comfortable chairs.
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  • Stayed: September 2013, travelled with family
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3  Thank Retiredandhappy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

We were in Huntsville for golf and family visit and booked this hotel rather randomly through Expedia and it far exceeded our expectations. I travel extensively on business and stay in 4-star and 5-star hotels and while the amenities were basic, the cleaniness and the staff at this Holiday Inn were more than impressive. Lilliane was fantastic - these folks really understand what it means to be customer-focused. Nicely done!

  • Stayed: September 2013, travelled as a couple
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1  Thank Val M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

I've stayed at a few Holiday Inns and it seems that the interior designers have decided that the window curtains shall remain open at all times. Maybe this gets you up earlier so they have more time to clean.

It's not that they don't pull completely across the window - they basically don't move at all as there is only material to cover the edges of the window. Maybe I'm missing something basic but I don't think so.

First saw this in the HI in Newmarket Ontario, then we stayed in the Huntsville Ontario HI last weekend. Same thing, but this time there was a powerful spotlight in the complex next door that shone right on our bed.

I had to drag the table to the window and then put a chair on it to block the glare. Hey Holiday Inn, what's up?????

Room Tip: Ask for a fridge beforehand.
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  • Stayed: September 2013, travelled with family
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5  Thank Hogboy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this reviewResponded 12 October 2013

Dear Hogboy47:

We do in fact have blackout drapes in all of our guestrooms! We even go one step further here at the Holiday Inn Express & Suites Huntsville and we include a nice plastic clip to keep both sides of the curtain together to ensure your room stays nice and dark!

The drapery you're referring to is the drapery which matches the room and yest these smaller pieces are to enhance the decor in the room but are not meant for anything but decor. Behind these two small pieces each Holiday Inn has sheers that go across the entire window and behind the sheers are the thick blackout drapes! I'm sorry you missed them. Anytime you ever encounter a problem regardless of where you stay I always encvourage all guests to call the front desk so they can reedy any issue you're having or at least make it right!

Thank you for being our guest and we truly look forward to having you return!

Sincerely,

Matthew Phillips
General Manager

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Additional Information about Holiday Inn Express Hotel & Suites Huntsville

Address: 100 Howland Dr, Huntsville, Ontario P1H 2P9, Canada
Phone Number:
Region: Canada > Ontario > Muskoka District > Huntsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Huntsville
Price Range: £66 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Huntsville 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Hotel located in Muskoka, ON Offers Guests a Pleasant and Peaceful Escape Conveniently located where Highways 11 and 60 meet, the Holiday Inn Express Hotel and Suites Huntsville is situated in the heart of Ontario's most breathtaking landscape. Within walking distance of stores & restaurants, our hotel provides guests with plenty to experience throughout their stay. Less than two kilometers from our Huntsville accommodations, guests can re-visit history at the Muskoka Heritage Place, enjoy an arts performance at the Algonquin Theatre or go boating at Hutcheson or Avery Beach. Perfect for a day trip, Algonquin Provincial Park and the Trans-Canada Trail are also within a short distance of the hotel. Business travelers can appreciate that Kimberly Clark, Hydro One, KWH Pipe and Tembec are less than three kilometers from our convenient Huntsville hotel. Canada Post and Wal-mart are also located nearby. During your stay, feel free to take advantage of the free high-speed, wireless Internet access and complimentary breakfast. We invite you to relax by a warm fire in the hotel's great room and bird-watch on our outdoor patio. A heated, indoor pool, a fitness centre, a 24-hour business centre, a convenience store and pet-friendly rooms are also available for your convenience. Be sure to explore our Huntsville hotel's excellent rates and plan your trip today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Huntsville
Holiday Inn Huntsville
Holiday Inn Express Huntsville
Huntsville Holiday Inn
Holiday Inn Express Hotel & Suites Huntsville Ontario, Canada

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