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“Avoid like the plague if you can!”

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Quality Inn & Suites
Ranked #1 of 1 Hotels in Hawkesbury
Reviewed 12 March 2014

I have never felt so vulnerable as I do when at this particular location. No matter how thorough we are when we make our reservations, the management always seem to find a way to throw twists at us in attempts to run up our bill or excuses not to provide amenities and services as promised....whether it be an additional cot, to breakfast, to pillows and paper coffee cups .....!! They are the only hotel in the area and they know it! The rates would make one think this is a luxury location, but the amenities and service more resemble a basic roadside motel. If at all possible, avoid it like the plague!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP_LHERITAGE, General Manager at Quality Inn & Suites, responded to this reviewResponded 14 March 2014

Dear Brad B,
We thank you for taking some of you precious time to write us a review concerning your recent stay at the Best Western Plus L'Heritage in Hawkesbury.
Unfortunately as, I read, you didn't have the best experience at our hotel.
I would like to apologies for any incidents that happened during your stay with us and we are take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.
Again, I apologies and hope you will give us another chance to prove you that at Best Western we will do everything we can to make your stay a comfortable and happy one.

Sincerely

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61 - 67 of 112 reviews

Reviewed 3 March 2014

Average hotel but really the only hotel in Hawkesbury.. Employee checking in was nice and new the area. Hotel was clean and what was expected for a best western. Average. Good location to everything in the area.

  • Stayed: March 2014, travelled on business
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1  Thank PromoteIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 5 March 2014

dear GovRegulator,

It's always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know your satisfaction.

We consider dedicated and competent staff members our most valuable asset. She was pleased that you acknowledged her kindness & efforts.

We appreciate your patronage and hope you will stay with us at the Best Western Plus L'Heritage the next time you are in Hawkesbury. We look forward to your return.

Sincerely,

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Reviewed 19 December 2013

I stayed here for business one night. No-frills room, but comfortable and spotlessly clean. The highlight was definitely the bigger-than-average sized pool and relaxing hot tub! There 's a steam room too (I was too cooked after the hot tub to try it). Nice little fitness centre too -- a few cardio machines and an all-in-one weight machine.

I don't think the restaurant on-site open while I was there, but there's food in the strip-mall across the street and Stephanie's restaurant down the road. Downtown Hawkesbury is a short drive away (but definitely a drive -- not pedestrian-friendly).

I thought it might have been a bit overpriced for what's essentially a roadside motel, but the pool and hot tub made it worth it.

Room Tip: Ask for a room close to the pool if you plan on using it, to avoid walking down the hallway dripping...
See more room tips
  • Stayed: December 2013, travelled on business
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1  Thank eightydays11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

We stayed here last year as we were tired from a long road trip. The rooms are nice but the room hummed due to machinery. The place is a little worn out. The breakfast was pretty good and the people were relatively nice and courteous.

  • Stayed: February 2013, travelled as a couple
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Thank MarlowandKurtz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP_LHERITAGE, Public Relations Manager at Quality Inn & Suites, responded to this reviewResponded 23 October 2013

Dear MarlowandKurtz,
thank you for taking the time to fill out a review for our hotel.
your review is important for us, all the staff will notice of your comment but It's been almost a year since you've stayed here, a lot of things have changed since then.
thanking you again for stopping by at the Best Western Plus L'Héritage in Hawkesbury.
sincerely

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Reviewed 8 October 2013

Stayed here on 10-7-13
The place shows its age in the lobby, though the rooms were clean and not any worse than the big chains.
There isn't much around besides a little strip on stores with a Tim Hortons and a chicken place.
The only negative might have been the desk staff who weren't very excited to talk to anyone.

  • Stayed: October 2013, travelled on business
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Thank Mechatron88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP_LHERITAGE, Public Relations Manager at Quality Inn & Suites, responded to this reviewResponded 11 October 2013

Dear Mechatron88,
We appreciate you took some time of your busy schedule to leave a comment.
The lobby has had its day, but it will be fully renovated by next year.
As for the clerk that was there that day, we want to apologies dearly some precautions will be taking so that it doesn't happened again
We are hopping you will stop by the Best Western Plus L'Heritage next time you are in Hawkesbury

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A TripAdvisor Member
11
Reviewed 7 October 2013

Attended Beau's Beer Fest in VanKleek Hill in 2013. Last minute decision to stay in Hawkesbury as opposed to driving home. Called and was able to get the last room available. Friendly service, room was clean and comfortable. The bed was super soft and provided a great sleep. Strongly recommend staying here post Beer Fest, hotel was quiet and right down the street for a Tim Horton's.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 11 October 2013

Dear trip advisor member,
Thank you for taking time to let us know your appreciation to the Best Western Plus L'Heritage.
your comment will be seen by every member of the staff as in a goal of encouraging them to continue they're good work and there great effort
We try our best to give satisfaction with service and cleanliness to every guest that stays in the Best Western Plus L'Heritage when they stop in Hawkesbury for festivals and/or tourism.
we are hoping to see you next time you stop by in Hawkesbury.
Thank you again.

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Reviewed 18 September 2013

This is a great place!! We stayed in one of the "new" suites, paid a few bucks more but it was worth it. The room was amazing. All the staff we encountered were very nice and helpful. The pool was great! Overall an excellent stay, we will be back for sure!

  • Stayed: September 2013, travelled as a couple
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2  Thank JustinTimberlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 19 September 2013

Thank you, for taking time to write such a great comment.
I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.
It is always gratifying to know that our performance was effective and appreciated.
I am grateful you took the time to let us know of you satisfaction.
We appreciate your patronage and hope you will stay with us at the Best Western Plus L'Heritage the next time you are in Hawkesbury.
We are looking forward on your return

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Address: 1575 Tupper St, Hawkesbury, Ontario K6A 3T5, Canada (Formerly BEST WESTERN PLUS L'Heritage)
Phone Number:
Region: Canada > Ontario > Hawkesbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hawkesbury
Price Range: £74 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites. Each room is fully equipped with cable satellite television and high speed and wireless Internet access. Business guests staying at this Ontario hotel will appreciate the business services and meeting banquet facilities. Located less than 15 kilometers from the Hawkesbury Sports Complex, The Ottawa River and the Golden Anchor Arena. This Ontario hotel is ideal for the outdoor sportsman offering easy access to a variety of outdoor activities including golfing, curling, fishing, boating, swimming, biking and rafting. ... more   less 
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Also Known As:
Best Western Hawkesbury
Hawkesbury Best Western
Quality Inn & Suites Hawkesbury, Canada - Ontario

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