We booked 2 nights here to come to town to see the Tragically Hip concert. The lady checking us in was very slow but friendly enough.. when we told here we booked a drive up and we didn't get one she had offered us a drive up for the second night , unfortunately it was a smoking room and we don't smoke so we passed... We did our booking with booking.com so it was their mistake not the hotels....Upon check in our room was definitely not fully cleaned....crumbs on carpet, sticky pop on table, hair all over the bathroom, sink, floor & tub and mascara and lipstick marks on two of the towels, there was also toothpaste marks on sink counter and tap. When the lady came up to offer us the ground level for the second night we did mention the lack of housekeeping but nothing was ever done to correct it... again working in hotels for years I can tell you the housekeeper ran threw this room and it didn't get checked afterwards. The other two women working the front desk we endured during our stay there were very miserable and seemed very angry and annoyed at any question we asked. I have worked in hotels for years and the hospitality industry and this is not acceptable behaviour when working a front desk in a hotel... When asked for a later check out by 15-30 minutes as my aunt has a bad leg and there was no elevator and we had to do the stairs as we weren't in a drive up we were basically screamed at by the women working the front desk and she hung up the phone without a goodbye...I am a very friendly person there was no point in arguing just wont be going back when in Cobourg...
P.S: One of the younger housekeeping ladies did see us struggling a bit going up and down with our luggage and had helped us with our bags...Thank-You... she was very friendly and helpful and informed us we weren't the first tourist to complain about the front desk ladies being miserable.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Comfort Inn Cobourg. All guest rooms have been renovated and include a refrigerator, microwave, wireless internet, 32 inch flat screen television, coffee maker, hair dryer, iron and board. Ground floor rooms have patio door access. This hotel is 100% smoke free and pet friendly. Enjoy a complimentary breakfast daily ... more less
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- Also Known As:
- Comfort Inn Cobourg Hotel Cobourg
- Cobourg Comfort Inn
- Comfort Inn Cobourg Ontario, Canada