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“Near new and spotless”

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Holiday Inn Express Hotel & Suites Brockville
Ranked #2 of 5 Hotels in Brockville
Sunshine Coast, Australia
Level Contributor
311 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Near new and spotless”
5 of 5 bubbles Reviewed 27 October 2012 via mobile

Stayed here enroute to Ottawa. Close to restaurants - Kelseys, East Side Marios, Swiss Chalet. Adjacent to
Highway 401 but didnt get freeway noise. Lovely continental breakfast. The cinnamon rolls - yum! A bit $$$ for Brockville in Oct. Was close to $170 with tax but then it was Canadian Thanksgiving weekend. Nice beds but not as good ad Hampton Inns in my opinion.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozeeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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193 reviews from our community

Traveller rating
    84
    68
    18
    12
    11
See reviews for
71
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Houston, Texas
Level Contributor
165 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed 17 October 2012

This was a 2 night business stay, booked by the Customer. The Hotel looks to be fairly new, and is completely non smoking. Front desk folks were extremely friendly, and helpful.

Rooms are brightly decorated, and exceptionally clean. Wall mounted flat screen TV with about 60 channels. Good picture. The work area could be larger. It’s a small table which became even smaller when I set up my lap top, and paperwork. There were two electrical outlets just above the table.

Besides being very clean, the beds are firm and comfortable. Thermostat controlled AC / Heat was quite and effective.

Large bathroom with non slip tub, strong water pressure, and plenty of hot water.

My room was on the highway side, and there was quite a bit of highway noise. My room was lacking a Microwave & Fridge, but I’m sure they’d be available if requested.

Breakfast was the standard HIE, with eggs, breakfast meat, waffles, and the usual Continental items. Always good.

There are loads of restaurants, convenience stores, shopping and a Wal-Mart very close by.

All in all, it was a very pleasant stay.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimDavisHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apopka, Florida
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 10 October 2012

Very friendly staff and very comfortable room, but the price stings a bit. Breakfast is really a let down for a chain that has tried to do many other things so well. Does their research tell them that they can't put more healthy items on the table? Green bananas are never a good idea. There are a number of nearby restaurants, but mostly of the tired Canadian chains. A little bit further into town yields some more options.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avocet79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 24 October 2012
Dear Schroem79,

Thank you for taking the time to write your review. We were disappointed to read that when you visited the restaurant you did not find it to your tastes, we will review for possible modifications so to better accommodate our guest in the future. We do apologize for any inconvenience that you have experienced.

We appreciate your feedback as this is our best resource for improving guest services. Thank you for again for your feedback, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level Contributor
237 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 26 September 2012

This hotel was swanky by HIEx standards. Rooms were large and clean and comfortable. Staff was incredibly helpful and very friendly. I would not hesitate to stay here again while on business or with family if the opportunity presented itself. This hotel is the pride of its class.

Room Tip: Request a room on the the opposite side of the highway.
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tpharkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 1 September 2012

During a long drive felt tired and saw this Holiday Inn Express. Right next to Comfort Inn and Travelodge. Front desk was welcoming and helpful, gave us a great rate (same as next door at Travelodge). Room was clean and neat, nice amenities including pool. Very pleasant stay and recommended.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brutus58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 28 August 2012

Visited here in August 2012 for a family event. The room was pleasant and comfortable, and highway noise didn't intrude unnecessarily to prevent sleep. The breakfast, however, was poorly organized and food trays were left unfilled for significant periods of time. No fruit available and few, if any healthy options available. Best to avoid paying charges for breakfast and simply get food from other local restaurants.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ACanadianguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 18 September 2012
Dear ACanadianguy,

Thank you for taking the time to leave a review of our property. I am glad that you found our location commendable and room accommodations good enough for your needs. Please accept my sincerest apology for any inconvenience brought by the poor breakfast setup. I appreciate you bringing this matter into our attention as this is our best resource of improving guest services.

Again, thank you for staying with us and taking the time to give feedback. We hope to have the opportunity of hosting you again should your travels bring you back to Brockville.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 27 August 2012

Best place to stay in Brockville! Stayed here for three nights 25-27th August 2012 chose the king suite. Two tv one in living room and one in bedroom, mini fridge, microwave and sink. Was not bothered by the construction underway for the Conference center, still better to choose room off highway. Great breakfast, eggs, bacon or sausages, pancakes etc. Carley at front desk very helpful and always a nice smile. Also took advantage of their pool & spa. Went to rockport aprox15min away, and also went to the casino 30 min from hotel. Enjoyed our stay here highly recommend this hotel.

Room Tip: King suite
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank southpamela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Brockville

Property: Holiday Inn Express Hotel & Suites Brockville
Address: 7815 Kent Blvd, Brockville, Ontario K6V 6N7, Canada
Phone Number:
Region: Canada > Ontario > Brockville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Brockville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brockville 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express & Suites, Brockville's newest hotel. We feature 80 guest rooms with a wide variety of suites. Each room is equipped with 42" televisions, iron/board, coffee maker, hair dryer, high-speed internet and free local calls. Our suites also include a kitchenette with mini fridge and microwave, as well as a sitting area with a pullout sofa. Hotel amenities include business centre, indoor pool with hot tub, fitness room and guest laundry room. Remember to start your day off right with our complimentary deluxe continental breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Brockville

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