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“Friendly and welcoming”

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Holiday Inn Express Hotel & Suites Brockville
Ranked #2 of 6 Hotels in Brockville
Certificate of Excellence
Canada
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Friendly and welcoming”
Reviewed 28 May 2014

This hotel defies expectations. There was a welcome note upon arrival for the assistant general manager, bottle of water and chips in the room with a hand written note from house keeping in the room. The room was spacious and clean with updated amenities. The hotel pool looked nice, but didn't have a chance to swim in it. The breakfast is a nice hot breakfast with choices for all ages. If I am passing through brockville this will be my place of chice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank petermcarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 29 May 2014
Mr. Carr

I would like to start off by thanking you for choosing our Holiday Inn Express & Suites Brockville for your recent stay. We always strive to provide the best guest experience, and we appreciate all feedback. Thank you for taking the time to write such a wonderful review, I have printed it out for all of our staff to read. We are getting ready to Celebrate Service with our staff and I am happy to start it off with a 5 Star review. You will also be receiving a Heart Beat Survey by email in the next couple of days, We would really appreciate your time in filling this out also.
We value your feedback and look forward to seeing you in the future.

Cheers
Amanda
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204 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
Calgary, Canada
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 April 2014 via mobile

We checked into this hotel after fleeing from the horrible Travelodge next door. This hotel was a welcome relief. Very clean, loved the sheets, loved the bed and pillows, loved the towels. The "continental" breakfast was very impressive and included hot items such as eggs and sausage. We did not have an opportunity to use the pool area but it looked nice. I would definitely stay here again.

Stayed April 2014, travelled with family
Helpful?
1 Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 29 April 2014
Dear Rachel S

I would like to start off by Thanking you for choosing our Holiday Inn Express & Suites Brockville for you stay with us. We strive to provide the best guest experience each and every time, and I am very pleased to hear you had a wonderful stay with us.
We look forward to seeing you in the future.
Cheers
Amanda
Front Office Manager
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Oakville, Ontario, Canada
Level 6 Contributor
213 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 23 April 2014

Clean mid range priced hotel with a great breakfast included. Speedy checkin and checkout. We were on our way to Ottawa from the Toronto area and with the traffic that evening, a 4-5 hour trip was getting into the 7th hour. Decent distance away from the 401 (major hi-way) so no noise issue. Again room was clean, beds very comfortable and free wifi included.

Room Tip: gas prices I find in this area tend to be a couple of cents cheaper then other communities along the...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 29 April 2014
Dear JohnF

Thank you for choosing our Holiday Inn Express & Suites Brockville for your recent stay, I am very pleased to hear that you had a wonderful stay. All of us at the hotel pride ourselves in providing all of our guests with the best guest experience we can each and every time they visit.
We look forward to seeing you in the future.
Cheers
Amanda
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Bracebridge, Canada
Level 6 Contributor
363 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 4 April 2014

I was travelling to the eastern part of Ontario for business and booked one night at the Holiday Inn as it was located right off Highway 401. Front desk staff was excellent to deal with, answered all my inquiries and recommended a great downtown restaurant. Nice indoor pool, hot tub and exercise room all on the first floor. Just cardio equipment in exercise room, no weights. Clean room, nice selection of pillows and mattress was very comfortable. I was upgraded to a king suite as an IHG member, very well laid out. No noise from hallway, nice and quiet sleep. Continental breakfast was included, but I just grabbed a coffee and an orange, so I can't say anything else on it. Would definitely recommend hotel to others.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MuskokaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 7 April 2014
Dear MuskokaMan
I would like to thank you for choosing to stay with us during your recent travels, and Thank you for your feedback. We always appreciate receiving feedback, as it assists us in providing the best experiences for our guests. We are happy to hear that you enjoyed your stay with us, We look forward to having you return in the future.
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pei
Level 4 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 March 2014

Stayed here 1 night with my parents and 4 year old while travelling to see my brother.

Check in was quick, easy, and the room was very spacious and clean.

No issue with noise from other guests, and everything worked as it should in the hotel room.

4 year old loved the pool, mom and dad enjoyed the hot tub, and the beds were quite comfortable.

All sorts of restaurants around, everything from McD and KFC, to Swiss Chalet or Eastside Marios and Boston Pizza. Really is a great location.

Breakfast was delicious, and includes hot and cold fare, including pancakes. A real added value for us, as breakfast for 4 can run you anywhere from 20 to 40 dollars depending on what you want!!

Only recommdation i would have is to perhaps put a 2nd TV in the deluxe rooms for late night or children so there is an option there.

Also, if you are coming from the east as I was, don't take exit 698, which is where the first sign is. IT is much more accessible if you take the next exit, 696, as then you don't have to drive through Brockville itself to get to the hotel.
I have already booked there for the return trip later this week, which likely says more than these words I have written do!

Peireg

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank peireg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 19 March 2014
Dear Peireg,
I would like to thank you for choosing to stay with us during your recent travels, and Thank you for your feedback regarding your recent stay with us. We always appreciate receiving feedback, as it assists us in providing the best experiences for our guests. We are happy to hear that you enjoyed your stay with us, We look forward to having you return in the future.
Report response as inappropriate
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Brampton, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2013

Excellent hotel, I am a regular traveler to brockville and I always stay at the Holiday Inn. The hotel is always clean both the room and lobby. Breakfast is ok could add more fruit but good selection.
Location is right off the highway with restaurants and stores very close.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darrell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 6 August 2014
Dear Guest

Thank you for choosing our Holiday Inn Express & Suites Brockville for your recent stay, we understand that you have many choices when in the area. We strive to provide our guests with the best guest experience possible each and every stay and I am pleased that you enjoyed your stay with us.
Again thank you for taking the time to fill out the review, with the regards to your comments on the fruit selections at breakfast you would be happy to know that we have added fresh fruit salad and oranges along with the bananas at breakfast. As well as many other new options.

Cheers
Amanda
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Ottawa, Ontario, Canada
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 October 2013

We stayed here for two nights during a family funeral. The staff accommodated our request to check in several hours early so that we could use our room to prepare and get dressed for the wake, and were generally very helpful. The property itself is very nice and clean. Breakfast is described as "continental" but in reality offers hot eggs, pancakes, sausages etc. If you're stopping or staying in Brockville, this is the place to do it.

Room Tip: Ask for a room on the parking lot side. The 401 side is probably loud, but they have earplugs if you...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OttawaEricM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda W, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review, 5 December 2013
Thank you EricM for your feedback regarding your recent stay with us. We always appreciate receiving feedback, as it assists us in providing the best experiences for our guests. We are sorry to hear of you loss and send our heart felt sympathy to you and your family.We are happy to hear that you , and we look forward to having enjoyed our breakfast, We look forward to having you . ruturn.
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Additional Information about Holiday Inn Express Hotel & Suites Brockville

Property: Holiday Inn Express Hotel & Suites Brockville
Address: 7815 Kent Blvd, Brockville, Ontario K6V 6N7, Canada
Phone Number:
Region: Canada > Ontario > Brockville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Brockville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brockville 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express & Suites, Brockville's newest hotel. We feature 80 guest rooms with a wide variety of suites. Each room is equipped with 42" televisions, iron/board, coffee maker, hair dryer, high-speed internet and free local calls. Our suites also include a kitchenette with mini fridge and microwave, as well as a sitting area with a pullout sofa. Hotel amenities include business centre, indoor pool with hot tub, fitness room and guest laundry room. Remember to start your day off right with our complimentary deluxe continental breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Brockville

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