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“Everything that was said on the website” 4 of 5 bubbles
Review of Travelodge Brockville

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Travelodge Brockville
Ranked #4 of 5 Hotels in Brockville
Orillia
1 review
“Everything that was said on the website”
4 of 5 bubbles Reviewed 3 July 2013

I did not use the facilities, but I was unable to use the stairs and 2 of the staff climbed them to get me a drink, without complaint. The cleaning staff were so helpful and kind. Although dated and compact, it is clean, efficient, friendly, reasonable and a terrific breakfast. I would definitely stay again.

  • Stayed June 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Catherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeBrockville, Manager at Travelodge Brockville, responded to this review, 17 July 2013
I would like to thank you for taking the time out of your schedule to make this comment about your recent stay. We are very pleased you enjoyed your time at the Travelodge Brockville and please know your kind comments will be shared with all staff here at the property.
We look forward to serving you again in the future.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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358 reviews from our community

Traveller rating
    58
    132
    98
    45
    25
See reviews for
89
97
47
78
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Berkley
1 review
4 of 5 bubbles Reviewed 2 July 2013

Customer service was wonderful. Room ok - bathroom had room for improvement! Toilet didn't feel secure to the floor and there was mildew around shower stall inside and out. Needs a good scrub!!
Pillows were wrong for me but that is a personal choice.

I booked the room through the 1-800 reservations line. I had a horrible experience w/the customer service person. I had a very difficult time understanding him. When I told him this he just spoke louder not clearer. I ask 2-3 times to speak w/someone else and he just ignored me. I finally gave up struggled to get the confirmation # then immediately called the front desk at the Brockville location directly. This cost me because it is an international call but I would never call that reservation line again. The person was extremely helpful there and made sure I was getting what I asked for.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Marisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley A, Manager at Travelodge Brockville, responded to this review, 5 July 2013
Thank-you very much for taking time from your schedule to post a review of your stay with us. We very much appreciate your feedback. With many lodging choices to choose from, we're very happy you chose our property.I would like to thank you on behalf of all staff for your kind comments, we strive to provide the best possible customer service to our guests. Please know that the room issues you have brought up will be looked into immediately. We hope to be of service to you again should your travels bring you back to our beautiful city.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton
1 review
3 of 5 bubbles Reviewed 1 July 2013

Second time I stayed this week. Room was Ok. I was looking forward to the breakfast in the morning. After spending a preimium weekend rate I was not impressed to find out that I could not get breakfast till 7.oo am.My business app. Was for 7.00 am in Ottawa, so I could not wait.When I checked out at 6.oo I asked the front desk If I could have A bagel or anything to hold me over till after my meeting. He just gave me this sorry for your luck look. I feel I was treated rather poorly in this respect. I am not saying I will never use them again ,but I will shop around If this keeps up.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Arnold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley A, Manager at Travelodge Brockville, responded to this review, 5 July 2013
Thank you for taking the time out of your schedule to comment on Trip Advisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be brought to the attention of the proper departments.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Brockville

Property: Travelodge Brockville
Address: 7789 Kent Boulevard, Brockville, Ontario K6V 6N7, Canada
Region: Canada > Ontario > Brockville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Brockville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Brockville 2*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo and Hotels.com so you can book your Travelodge Brockville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travel Lodge Brockville
Brockville Travelodge

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