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“Dated but clean enough”

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Best Western Mermaid Yarmouth
Ranked #2 of 6 Hotels in Yarmouth
Niagara Falls, Canada
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Dated but clean enough”
Reviewed 16 September 2013

One of the most frustrating things about travelling for business is either not enough outlets for powering up electronics or ones that don't work at all. I am writing this from my laptop that I had to locate on the bathroom counter. Yes, not a great idea but it is what it is! I could have moved some furniture and unplugged some bedside lamps! Should I have to? If you do not care about bells and whistles and just need the basics, this place is fine. Unfortunately, the price per night does not reflect what you get. I would look elsewhere if I were in the area again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank restless1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this review, 22 September 2013
We are sorry to hear that you were not completely happy with your stay. We do have ample power outlets in our rooms for our business travelers. We have a table in the room with seating that has access to the nearby power outlets making it easy for our guests. This provides for a comfortable enjoyable work atmosphere. We also have Free Wi-Fi in all our rooms along with 3 hard wired rooms on property as well for those that need direct connection for their business needs. We have 5 access points on property for our wireless internet so that our guests can be assured to have the proper internet connection for their needs. When our guests let us know that there is an issue we most certainly do our best to accommodate them. We are continuing to make many changes to better serve our guests.
Again we apologize or any issues that you incurred while staying with us. Our guests are important to us.
Thank you, Dawn Robicheau, Assistant General Manager.
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Halifax, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 September 2013 via mobile

Stayed one night, as we were in town visiting family! Dawn at the front desk was very pleasant when we checked in and out! The beds were so comfortable and everything was clean! The bathroom was small, but clean and the shower was great, always had hot water. We traveled with our dog which was no problem as its pet friendly, Dawn even asked if we needed a blanket for him :) Nice hot breakfast in the morning! Wifi in the rooms which is nice! The pool looked really nice, it was 80F but we didn't get a chance to go swimming. Tim Hortons just down the road and a few other places to grab a bite to eat! We will be returning next time we are in Yarmouth! :) thank you!

Stayed September 2013, travelled with family
Helpful?
Thank Ellen8771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, General Manager at Best Western Mermaid Yarmouth, responded to this review, 9 September 2013
Thank you very much for your wonderful comments. We are glad that you enjoyed your stay with us and look forward to seeing you again.
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Brooklyn, NY, United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2013

All the hotels in this town was rated two stars by AAA. I am familiar with this chain so I decided to stay at the Best Western. The room was clean and the staff was pleasant and efficient and did a good job considering the motel's age. The reception desks check-in was fast and professional. The breakfast area was kind of small for the size of the motel and the breakfast selection was fresh and appetizing. If I had to stay in this town again I would return to this motel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this review, 24 August 2013
Hello Robert,

We are pleased to hear that you enjoyed our clean rooms. We pride ourselves in great customer service and are pleased that you experienced just that! We are also pleased that you enjoyed our fresh appetizing breakfast selection. We look forward to seeing you again should you be in our area again. Have a great day!
Dawn Robicheau, Assistant General Manager
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Mississauga, Canada
Level Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 August 2013

Renovated rooms with nice beds, big tv and nice air conditioning. Rooms are bit small though. Good location and very friendly and helpful staff. Breakfast is typical for such hotel chain - nothing to complain about. Overall, we had a great stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this review, 15 August 2013
Thank you for your comments about our Motel. It is always great to hear the good about our guests stay. We are very happy that your stay was satisfactory. We do a bit of upgrading the property each year and love to hear that the effort is appreciated.

We hope that on your stop in Yarmouth that you will choose us again.
.
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Level Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 July 2013

Was on my way to Southshore n business. Needed a place to stay so why not my BW hotel. Look its a small local motel. Its old but well located. Its service is good but limited. It would nee some investment but i get it...its seaonal...
So service okay, room is ..motel style, bed was awesome and tv was huge. Breakfast was not impressive...
The only little issue i have ( i do understand the need of covering the cost) is the price.. You pay the same at BW downtown Halifax... But look, i am a BW fan so i would reco that you stay there. The staff will do what they can to help ot.
G

Stayed July 2013
Helpful?
Thank Gerald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this review, 29 July 2013
Hi Gerald M, thank you for letting us know about your recent stay with us. We always appreciate the comments our guests make. We have been doing small renovations over the last few years to improve the motel. Our newest addition is the A/C throughout the whole building. We do try to keep pricing competitive with the other hotel locations in town. The rates do fluctuate depending on time of year and how busy we are at the time.
We look forward to any comments or thoughts as to improving our breakfast.

We do hope that you will stay with us on your next visit. Have a great day!
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Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 July 2013

Room in dis-repair: molding missing in bathroom, small holes in the walls, wallpaper ripped and hanging off the wall. And for the kicker - a group of drunk teens nextdoor to make lots of noise( on a Monday night)

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this review, 29 July 2013
Hi Andy H, we apologize for not being up to our regular standards. We have been under construction due to the new installation of A/C units throughout the building. We still have a few cosmetic repairs to undertake and are doing those as quickly as we can. We ask for understanding while we complete the repairs.
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Travellers are raving about these Yarmouth hotels

Halifax, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 July 2013

I stayed at the Best Western Mermaid for a few nights in July, while working in Yarmouth. The location is very central and convenient.

The room had a small kitchenette, ample closet space and lighting. The bed, pillows, bedding and towels were all new and very comfortable. The addition of the air conditioning units was much appreciated as I was in Yarmouth during a rare 'heatwave'. I did not use the pool but it looked clean and well-maintained. The continental breakfast was well-stocked and the coffee was great. The staff were pleasant and professional, especially the excellent housekeeping team of Marie and Sandra. The room was spotless.

I will definitely book this hotel again if I am staying in Yarmouth, especially for work.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stout_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this review, 22 July 2013
Hello Stout_10,

Thank you for taking the time to complete a review for us. We are very pleased to hear that you enjoyed every aspect of your stay with us. We are glad that you enjoyed our newly Air Conditioned rooms also. We certainly do have great friendly staff!

We appreciate your business and look forward to your return in the future.

Have a great day!

Dawn Robicheau, Assistant General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Mermaid Yarmouth

Property: Best Western Mermaid Yarmouth
Address: 545 Main St, Yarmouth, Nova Scotia B5A 1J2, Canada
Phone Number:
Region: Canada > Nova Scotia > Southwest Nova Scotia > Yarmouth
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Yarmouth
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Mermaid Yarmouth 2.5*
Number of rooms: 45
Official Description (provided by the hotel):
The BEST WESTERN Mermaid Yarmouth is conveniently located within walking distance to the Ferry Terminal where the Nova Star Cruises will take you to Portland, Maine. Several Museums, and a variety of nearby dining and shopping options are all within 2 kms from the Hotel. We are a proud 2 GREEN KEY holder. Each spacious guest room features all the extras that make a difference while traveling. Our AIR CONDITIONING UNITS will ensure that you have a comfortable and pleasant stay with us. Each guest room includes free wireless high-speed Internet access, 42" Flatscreen HD Plasma TV's, HD Digital Cable, free local calls, and a free Hot breakfast. Other amenities include a heated outdoor swimming pool (seasonal), guest laundry and business center. BEST WESTERN Mermaid Yarmouth is also pet friendly (feels apply). Bus tours and groups are welcome! Whether attending one of the many outdoor festivals, enjoying a game of golf, sight-seeing, or enjoying one of beautiful beaches all within a 15 minute drive. Our friendly staff is ready to ensure a comfortable and memorable stay. ... more   less 
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Also Known As:
Best Western Yarmouth
Yarmouth Best Western
Best Western Mermaid Yarmouth Nova Scotia

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