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Best Western Mermaid Yarmouth
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Reviews (334)
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All reviewsroom was cleanbagelsoutdoor poolnice hot breakfasttim hortonsmotel stylebreakfast areatoastview of the waterstaff was very friendly and helpfulnova scotiastayed one nightcoffee makerflat screen tvplace to stayfree breakfastwould definitely stay here again
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270 - 275 of 334 reviews
Reviewed 25 September 2013

Nice rooms that met our needs and wants. The front desk staff were extremely helpful! And to the attendant who checked us out Saturday morning, I lost the family farm as I was wrong again. I should know better.

  • Stayed: September 2013, travelled as a couple
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Thank Bearsded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this reviewResponded 27 September 2013

Hello Bearsded,

We are so happy to hear that you enjoyed our rooms and that we were able to meet your needs and wants. We are delighted to hear that you found our front desk staff extremely helpful. We have amazing ladies working for us. Sorry to hear that you lost the family farm yet again :) I was wondering if you had. :) Better luck next time perhaps?? See you next time you are in this area.

Dawn Robicheau, Assistant Manager

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Reviewed 24 September 2013

We stayed a few nights here as it was the only place with a king size bed and glad we did. When we drove up the outside looked a bit run down so were wondering if we made a bad decision, but the room itself was updated and very clean. The high speed worked great, no problems. Big tv, comfy bed with new pillows and linens, carpet and bathroom were clean. Super hot water and water pressure was great. The lobby was bright and clean and the breakfast was all that you need, boiled eggs and saugage, toast, bagels waffles to toast, yogurt etc. No fridge or microwave but coffee maker with supplies. Also has the outdoor pool which was cleaned every day but we did not use it. Check in and out staff were pleasant. The only thing we noticed were the side steps and railings on the top floor need to be fixed. For a clean decent hotel with breakfast and wifi, overall turned out to be a good place to stay that we would stay at again in the future. We definitely recommend.

  • Stayed: September 2013, travelled as a couple
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2  Thank LoveMySpouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this reviewResponded 28 September 2013

So glad you gave us the chance to show you that we are a nice place to stay the night. Our motel is undergoing several changes in the next couple years. New upgrades to the rooms have started already with the addition of the flat screen TV's, air conditioners and hard wood flooring. More are to follow. Our breakfast has expanded to include a hot meat, and more seating was added.

Check us out again on your next trip to Yarmouth and see what changes have taken place.

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Reviewed 16 September 2013

One of the most frustrating things about travelling for business is either not enough outlets for powering up electronics or ones that don't work at all. I am writing this from my laptop that I had to locate on the bathroom counter. Yes, not a great idea but it is what it is! I could have moved some furniture and unplugged some bedside lamps! Should I have to? If you do not care about bells and whistles and just need the basics, this place is fine. Unfortunately, the price per night does not reflect what you get. I would look elsewhere if I were in the area again.

  • Stayed: September 2013, travelled on business
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Thank restless1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this reviewResponded 22 September 2013

We are sorry to hear that you were not completely happy with your stay. We do have ample power outlets in our rooms for our business travelers. We have a table in the room with seating that has access to the nearby power outlets making it easy for our guests. This provides for a comfortable enjoyable work atmosphere. We also have Free Wi-Fi in all our rooms along with 3 hard wired rooms on property as well for those that need direct connection for their business needs. We have 5 access points on property for our wireless internet so that our guests can be assured to have the proper internet connection for their needs. When our guests let us know that there is an issue we most certainly do our best to accommodate them. We are continuing to make many changes to better serve our guests.
Again we apologize or any issues that you incurred while staying with us. Our guests are important to us.
Thank you, Dawn Robicheau, Assistant General Manager.

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Reviewed 8 September 2013

Stayed one night, as we were in town visiting family! Dawn at the front desk was very pleasant when we checked in and out! The beds were so comfortable and everything was clean! The bathroom was small, but clean and the shower was great, always had hot water. We traveled with our dog which was no problem as its pet friendly, Dawn even asked if we needed a blanket for him :) Nice hot breakfast in the morning! Wifi in the rooms which is nice! The pool looked really nice, it was 80F but we didn't get a chance to go swimming. Tim Hortons just down the road and a few other places to grab a bite to eat! We will be returning next time we are in Yarmouth! :) thank you!

Stayed: September 2013, travelled with family
Thank Ellen8771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, General Manager at Best Western Mermaid Yarmouth, responded to this reviewResponded 9 September 2013

Thank you very much for your wonderful comments. We are glad that you enjoyed your stay with us and look forward to seeing you again.

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Reviewed 22 August 2013

All the hotels in this town was rated two stars by AAA. I am familiar with this chain so I decided to stay at the Best Western. The room was clean and the staff was pleasant and efficient and did a good job considering the motel's age. The reception desks check-in was fast and professional. The breakfast area was kind of small for the size of the motel and the breakfast selection was fresh and appetizing. If I had to stay in this town again I would return to this motel.

  • Stayed: August 2013, travelled with family
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Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMermaid, Manager at Best Western Mermaid Yarmouth, responded to this reviewResponded 24 August 2013

Hello Robert,

We are pleased to hear that you enjoyed our clean rooms. We pride ourselves in great customer service and are pleased that you experienced just that! We are also pleased that you enjoyed our fresh appetizing breakfast selection. We look forward to seeing you again should you be in our area again. Have a great day!
Dawn Robicheau, Assistant General Manager

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