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“Nice hotel but noisy”
Review of Holiday Inn Truro

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Holiday Inn Truro
Ranked #2 of 8 Hotels in Truro
Rothesay, Canada
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
“Nice hotel but noisy”
Reviewed 20 March 2013

My family and I checked into the Holiday Inn Truro for one night. Upon the initial impression driving up to the front door gives a good impression. The lobby is clean and ghe front desk staff are friendly making check-in smooth. After receiving the room key we were directed to the elevator which was very slow and seemed to have a mind of its own; meaning my wife pressed the button for the 4th floor but it only went to the 3rd floor before heading to the bottom floor. By time I was back from the car with the bags she was still on the elevator trying to figure out if there was another one that goes to the 4th floor but there is only 1 which it pretty small. Another guest on the4th floor said they had the same issue of pressing the button for the 4th floor only to get to the 3rd before being taken only a ride to the basement. We did discover you could get off on the 3rd floor and take the few stairs in the hallway that will access the 4th floor.

The room was clean but a little tight for spacd with two queen beds, a table with a couple of chairs,an entertainment center with flat screen TV plus a cabinet to hang some clothes. There is a mini fridge and coffee maker in the room. The bathroom is basic and relly nothing to write about except the shower had really good presure.

Part of our lower score was related to going to the indoor pool which is part of the games room and exercise room on the bottom level. When we took the kids down for a swim there were no more clean towels. I went to the front desk to ask for more towels which I was told they would have delivered immediately but after waiting 25 minutes they still had not delivered any more towels. I made a 2nd trip to the front to let them know we were still waiting for towels they said the clean towels were coming out of the dryer and would be there in 10 mins which was another half an hour. Another issue we saw were people sitting in the pokl area drinking beer in glasd bottles around the pool area. The final concern was people running and screaming in the halls at 3am waking people trying to sleep. We were told the next day that the police had to remove a person passed out in the lobby in the middle of the night. This was a bit of a concern to us about the security around the building especially during the overnight.

Overall it is a clean place to stay but the rowdy guests and apparent lack of security seems to be a concern to consider.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pweb44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Truro, responded to this review, 6 April 2013
Dear Pweb44,

Thank you for taking the time to convey your comments regarding your recent experience with us. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. However, I would like to apologize for any disturbance you have experienced during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. I hope to have the opportunity in welcoming you back to stay with us and hope that this occasion did not deter you from staying with us again.


Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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314 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Toronto, Canada
Level Contributor
184 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 3 March 2013

Spend five nights at this hotel and was impressed by the great friendly service. All employees - front desk, restaurant or bar - were polite, friendly and helpful. Well done ! Food quality was great and prices are very reasonable. Will stay here again if I am back in Truro.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skibumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Johns, Newfoundland
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 March 2013

the bathrooms are very small in rooms. very clean and comfortable. my room however had a very small window that was found on the side wall that did not provide adaquate light. staff are very friendly and add value to your stay. Meeting rooms and service provided are very accomidating.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Canada
1 review
Reviewed 28 February 2013

I just wanted to commend the staff at the Holiday Inn in Truro. I never usually write reviews but the kindness that was displayed by all staff has prompted me to do so! From the moment I arrived with the front staff, to the cleaning staff, lunch caterers, and staff in restaurant; they all demonstrated genuine warmth and kindness that truly enhanced my stay! Thanks so much for all the kindness from an exceptionally friendly staff!! Glowing reviews!!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, NS
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2013

Great hotel, good rate.
good location.
the Staff were all very friendly & the food at the Bistro was very good - the Staff in the Rest. were Super.
Only complaint: cold pool & no water in the Hottub :(
but otherwise would stay again.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haligonian2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summit, New Jersey
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 January 2013

Stayed one night on the way to Port Hawkesbury. From the moment I entered I knew this was the right choice. They woman at the desk was friendly and pleasant. They immediately acknowledged my Priority Club level and gave me the option of a free drink or extra points. The room was perfect. It was clean and had a large flat screen TV. The bathroom came with all the usual amenities. I ate dinner and breakfast in the attached restaurant and both times I was about the only person there (not a very big tourist spot in January). The woman who checked me out was just as nice as the woman who checked me in. I would definitely make this my half way stop on any trip up north.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morbo284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahone Bay NS
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 December 2012 via mobile

Stayed here for four nights and the hotel provided everything we were looking for..close to Superstore for emergency purchases..nice clean room..extra coffee supplied when requested..room change dealt with very efficiently when heating system wasn't working properly..we will be back!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allicat65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Truro

Property: Holiday Inn Truro
Address: 437 Prince St, Truro, Nova Scotia B2N 1E6, Canada
Phone Number:
Region: Canada > Nova Scotia > Truro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Truro
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Truro 3*
Number of rooms: 266
Official Description (provided by the hotel):
Welcome to our Truro, Nova Scotia Hotel Guests of our Truro, Nova Scotia accommodations will discover the many new amenities as well as our convenient location when they stay at the newly renovated Holiday Inn Truro Hotel and Conference Centre. Corporate guests find our hotel in Truro, NS is very convenient to area corporations such as Crossley Carpet Mills, Kerr Controls, Wilson Fuels and Kohler Windows. Our Truro Conference Centre hotel has been designed with the business person in mind. We offer free high-speed Internet access, a 24-hour business centre and more than 11,000 square feet of event space for all your meeting needs in Truro, Nova Scotia. Lodging at our Truro, NS hotel is ideal for the leisure traveler. We are just two km from the Tidal Bore and the Bay of Fundy. Victoria Park with its gorgeous waterfalls and other Truro attractions such as the Truro Farmers Market and the Marigold Cultural Center are nearby. And with easy access to Highways 2, 4 and the 102, the attractions of central Nova Scotia are easy to visit. Our beautiful hotel in Truro, NS is a state-of-the-art oasis for the business and leisure traveler. Among our outstanding amenities are a new indoor, heated saltwater pool and whirlpool, a games room, and a fitness centre. Our welcoming staff will do everything possible to make your Truro, NS hotel experience the best it can be. Reserve your room today for great Truro hotel rates. ... more   less 
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Also Known As:
Holiday Inn Truro Hotel Truro
Holiday Inn Truro Nova Scotia

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