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“Inconsistent Service”

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Best Western Truro - Glengarry
Ranked #4 of 8 Hotels in Truro
GreenLeadersSilver level
Reviewed 3 July 2013

Our reservation for one night in June apparently didn't come through, but the front desk manager was extremely nice and helpful, and he got us checked in anyway. However, we were charged a higher rate than I expected, and unfortunately I didn't catch it at check-in. This became apparent the next day at checkout, and the front desk staff then were not nice and helpful. I eventually realized that the misunderstanding was mine, but the attitude at the front desk did not make it a pleasant resolution.
The on-site restaurant was OK, but very unremarkable. It was recommended as the 2nd best restaurant in Truro - the bar there must not be very high.

Room Tip: Rooms in the main building are supposedly better than those in the back building (across from the sw...
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  • Stayed: June 2013, travelled as a couple
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3  Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 12 July 2013

Dear Bill O: Thank you for taking time to review our property. I'm sorry we didn't live up to your expectations in some aspects but we take all suggestions and comments to improve for future.'We hope you had an overall nice trip and hope you'll visit again in the future.
Regards, Judy

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220 - 226 of 302 reviews

Reviewed 1 July 2013

We rented a king-sized bedroom for an overnight. Room was a bit dated, bathroom was a bit small. Due to the single king-sized bed, they had room for a small conversation area. Free Wi-Fi and nice television with lots of selections. Nice and quiet. Very clean. Staff was helpful in finding a nice place to eat away from the hotel. Pool seemed a bit small, but had both in/out and whirlpool. Price was right too.

  • Stayed: June 2013, travelled as a couple
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Thank REDSFamilySeekersall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 12 July 2013

Dear REDSFamily Seek
Thank you very much for your nice review of our property. Glad you like our facility and we are in the process of a large renovation i.e. new bathrooms etc.
Thanks again for your positive comments and we look forward to your next visit to see our changes.
Regards, Judy

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Reviewed 24 June 2013

  • Stayed: June 2013, travelled on business
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Review collected in partnership with Best Western
Thank Jim H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 27 June 2013

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Reviewed 19 June 2013

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Best Western
3  Thank xBRYCEx
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 20 June 2013

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Reviewed 18 June 2013

I've had the pleasure of staying here with work on over a dozen occassions. I find the level of service to be second to none! The staff are very accomodating & helpfull. They go out of their way to ensure your stay is nothing short of perfect. I continue to stay here whenever I'm in the Truro area & I have also used their Conference rooms for work functions. Whether its a small or large function, the staff at Best Western Glengarry have it down to a science...I even had them create a special dessert last minute which was done to perfection. I can't say enough about the location & the service level provided. As well, special thanks to Carl Cox whom has assisted me on several occasions and is simply amazing at what he does! I'm looking forward to my next viusit for sure!

Room Tip: The suites are amazing, bottom floor facing the pool.
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  • Stayed: March 2013, travelled on business
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Thank Ed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 19 June 2013

Dear Ed J.:
Thank you very much for your great review of our property. Our whole team is very pleased to hear you recieve great service and quality accommodations each and every time you stay with us. Carl and his Sales Team are very good at what they do and thank you for mentioning them by name. It's wonderful to be appreciated but equally important that we have exceeded your expectations of what we strive to do for all our guests.
We look forward to your next stay with us.
Regards, Judy

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Reviewed 8 June 2013

Recently enjoyed a 2 night stay as a result of a business meeting and need to commend the conference service staff for their supreme service levels. The names Darlene and Lucy stand out to me though you could tell very easily that the whole crew loved their jobs and showed it which, to me, reflects the management of the whole facitity My check in by the phone was the quickest, simplest and most pleasant experience ever checking in. IF I was responsible for booking meetings/conventions in this area..there would ne no other choice. Thank you and congrats on a job well done

  • Stayed: June 2013, travelled on business
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1  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 10 June 2013

Dear Mike B: Thank you so much for the wonderful review of our property on your recent stay. We do have a great staff and they really appreciate hearing from the customer that their stay exceeded their expectations.
We do realize that service is most important and we all appreciate hearing that your experience was a great one. Remember us the next time you are in the Truro area.
Regards, Judy

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Reviewed 25 May 2013

I stayed two nights, May 22,23, 2013. Good parking, very helpful at front desk, The room was very clean and done up nice. I had meals at the Hotel both days, vey well priced and very good meals. I can only say #1.

  • Stayed: May 2013, travelled on business
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1  Thank air2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy N, Owner at Best Western Truro - Glengarry, responded to this reviewResponded 5 June 2013

Dear air2011:
Thank you for taking time to review our property. We are happy that you enjoyed your stay and thank you for complimenting us on all our amenities and glad you enjoyed our food and service in our dining room. Our staff is always happy to hear that we have satisfied our guests as we should. Thank you again.
Regards, Judy

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Additional Information about Best Western Truro - Glengarry

Address: 150 Willow St, Truro, Nova Scotia B2N 4Z6, Canada (Formerly BEST WESTERN PLUS Glengarry Hotel)
Phone Number:
Region: Canada > Nova Scotia > Truro
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Truro
Price Range: £70 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Truro - Glengarry 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
We are a 92-room property centrally located in the Hub of Nova Scotia, 40 miles north of the Robert L. Stanfield International Airport. We offer 12,000 sq.ft.of meeting room space - complimentary high speed internet in all guest rooms - King and Queen size beds and 2 room executive suites with private balconies. Indoor/Outdoor Pools. Coffee Shop, Dining Room with daily luncheon buffets/Sherlocks Piano Bar. Close to many major businesses. Friendly helpful staff. ... more   less 
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Also Known As:
Truro Best Western
Best Western Truro - Glengarry Nova Scotia

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