My husband and I spent a night in this Super 8 hotel two nights ago. We had been driving all day and were eager to enjoy some relaxation time. We were greeted by a young man behind the desk who was very pleasant, polite and helpful. We needed some extra pillows and towels that evening and he was quick to assist us. My husband and I spent the evening tossing and turning, and when we got out of bed in the morning my husband quickly realized what the problem had been. The boxspring on our bed was broken. We let the girls behind the front desk know and all they said was that they would let the maintenance man know. No apologies or anything. Needless to say this cancelled out our positive experience in the evening. We will not be returning here next time; customer service is indeed what makes or breaks a business.
- Official Description (provided by the hotel):
- Featuring an 80ft waterslide and family pool, Free SuperStart breakfast, High Speed Internet, Local Calls and parking. Microwave, fridge, coffee maker, iron/board, in-room safes ($) in all rooms . Pet Friendly. Discounts at local Restaurants. Guest Laundry on site. Packages available. ... more less
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- Also Known As:
- Super 8 Truro NS Nova Scotia
- Super Eight Truro
- Truro Super Eight
- Truro Super 8