We always stay here if we are en-route to the Rockies and have found it good. This trip we were 'greeted' by unfriendly reception staff and our room not ready. We checked in at 5.15pm and when we looked surprised were told that usual check in time was 5pm and so it was only 15 minutes over! We were travelling with someone else so were able to leave our bags in her room until our room was ready. Reception said they would call us when it was ready but no call so had to go down to be told yes it was ready. The old maxim 'you only get one chance to make a good first impression' comes into play here. Maybe they had just had a bad day.
The young woman that helped us with our luggage and the woman serving at the bar were, by contrast, friendly and helpful.
We got a good room which was up to the usual BW standard but the initial unfriendly reception is what we will remember.
For somewhere to eat the Caribou Lodge takes some beating which is at the far end of the main street on the left.
- Official Description (provided by the hotel):
- Valemount's newest hotel located in the Rocky Mountains, directly adjacent to the RW Starratt Wildlife Sanctuary & only a few minutes into the Village of Valemount. Enjoy a relaxing evening sitting in the Cranberry Lounge, enjoy breakfast or dinner in our licensed Summit Grill Restaurant, take a dip in the warm indoor pool, or take a trip down the waterslide. We have a room to suit you and your family or friends. Needing a break from City living? This is the hotel to relax and breathe the fresh mountain air. ... more less
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- Also Known As:
- Best Western Valemount Hotel Valemount
- Best Western Valemount Inn And Suites
- Valemount Best Western