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“horrible service”

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Glenwood Inn & Suites
Ranked #2 of 3 Hotels in Trail
Trail, Canada
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“horrible service”
Reviewed 7 July 2006

I stayed in the Glenwood Motel (the little sister accomidation for the Best Western Tera Nova and is owned by the same person) as accomidation for my best friend's wedding. I realy just needed a place to sleep. I booked ahead.

Save youself the grief. The manager was rude, insulting and lied to me. I ended up leaving early do to the horrible service. Too bad since the chamber maids and night manager were helpful.

Stay somewhere else!!!

Stayed June 2006
4 Thank Alexboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersGM, General Manager at Glenwood Inn & Suites, responded to this review, 4 May 2011
Dear Guest: I am disappointed to hear about your experience. I would like you to know that we take all feedback back to our staff/management to ensure each and every guest is satisfied with their stay. Our service culture is of the highest standards. In the future, please do not hesitate to call us if there is anything we can possibly assist you with. Thank-you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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79 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
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Additional Information about Glenwood Inn & Suites

Property: Glenwood Inn & Suites
Address: 2769 Glenwood Drive, Trail, British Columbia V1R 2S6, Canada
Region: Canada > British Columbia > Kootenay Rockies > Trail
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Trail
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Glenwood Inn & Suites 2.5*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Glenwood Motel & Residences, located in the heart of beautiful Trail British Columbia and just 11 kilometers to the Trail Regional Airport. Recognized over the years for our heavenly beds and award winning housekeeping, the Glenwood Motel & Residences is set to be your favorite place to call home. ... more   less 
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