We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“horrible service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Glenwood Inn & Suites
Ranked #2 of 3 Hotels in Trail
Trail, Canada
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“horrible service”
Reviewed 7 July 2006

I stayed in the Glenwood Motel (the little sister accomidation for the Best Western Tera Nova and is owned by the same person) as accomidation for my best friend's wedding. I realy just needed a place to sleep. I booked ahead.

Save youself the grief. The manager was rude, insulting and lied to me. I ended up leaving early do to the horrible service. Too bad since the chamber maids and night manager were helpful.

Stay somewhere else!!!

Stayed June 2006
Helpful?
4 Thank Alexboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewRogersGM, General Manager at Glenwood Inn & Suites, responded to this review, 4 May 2011
Dear Guest: I am disappointed to hear about your experience. I would like you to know that we take all feedback back to our staff/management to ensure each and every guest is satisfied with their stay. Our service culture is of the highest standards. In the future, please do not hesitate to call us if there is anything we can possibly assist you with. Thank-you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

79 reviews from our community

Traveller rating
    17
    36
    19
    5
    2
See reviews for
25
21
2
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Hotels you might also like...
Also consider these accommodations in or near Trail
1.5 mi away
BEST WESTERN PLUS Columbia River Hotel
5.7 mi away
Prestige Mountain Resort Rossland
6.2 mi away
Casa Alpina
Casa Alpina
#4 of 4 in Rossland
50 reviews
Show Prices
Show Prices
Show Prices
6.3 mi away
Red Mountain Village
Red Mountain Village
#2 of 4 in Rossland
25 reviews
3.4 mi away
The River Haus Bed and Breakfast
2.4 mi away
Ray Lyn Motel
Ray Lyn Motel
#3 of 3 in Trail
20 reviews
Show Prices
Show Prices
Show Prices

Been to Glenwood Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Glenwood Inn & Suites

Property: Glenwood Inn & Suites
Address: 2769 Glenwood Drive, Trail, British Columbia V1R 2S6, Canada
Region: Canada > British Columbia > Kootenay Rockies > Trail
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Trail
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Glenwood Inn & Suites 2.5*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Glenwood Motel & Residences, located in the heart of beautiful Trail British Columbia and just 11 kilometers to the Trail Regional Airport. Recognized over the years for our heavenly beds and award winning housekeeping, the Glenwood Motel & Residences is set to be your favorite place to call home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Ebookers, Agoda, Odigeo, Traveltool, S.L.U. and HotelQuickly so you can book your Glenwood Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing