The front desk was a major issue during the stay. They were rude (Laura/Agnes) on several occassions. Lost my credit card for payment of the room. The GM does not return phone calls or seem concerned at the lack of service provided by his staff. Save yourself the headache and look elsewhere.
- Official Description (provided by the hotel):
- Welcome to the Best Western Plus Emerald Isle Hotel in Sidney-by-the-Sea. PLEASE refer to the Management Photos as these are our new Hotel photos, we have renovated. Our location is perfect for an early or late flight as we are only a five minute drive from the Victoria International Airport. The BC Ferry Terminal at Swartz Bay, and Washington State Ferry to Anacortes WA are both five minutes drive as well. We are the closest Best Western to Butchart Gardens, Butterfly World, Church and State Winery, and the SHAW Ocean Discovery Center is 7 blocks away! Experience Sidney-by-the-Sea also known as Book Town with over 9 book stores. Everything is at your doorstep of our clean and quiet Hotel. Enjoy a beautiful walk along the Ocean front and watch the seals and otters play, Be sure to check out the Manager Photos not the prior Traveler or Expert photos as those are very old, We are Newly renovated, large comfortable rooms, free parking, free internet, options of Kitchen Suites, or Family suites or a large standard King or Queen Bedded room. Come and see us soon! ... more less
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