Great location, clean spacious rooms, with friendly curtious staff, made this "smaller" Hotel feel like a "Grand" one. Restuarant on site was a bonus.More
- Free Wifi
- Free Parking
I disagree with the previous reviewer who was not happy with her check-in experience. I have stayed at this hotel quite a few times over the years, and I've never had a poor check-in experience. Quite the contrary. There is very little turnover with the staff, as the same people are there, year after year. I find them to be extremely helpful and polite.
This property is always upgrading their rooms, and it's rare that you'll find a cleaner, more inviting lobby. Most rooms have a little area with a bar sink, fridge, microwave and a counter. Bathrooms are spotless.
This hotel doesn't offer a free breakfast but it is attached to Smitty's restaurant.
Home away from Home, that is what we strive to provide, thank you and we hope you come back soon.
The location was very suitable to our travel plans. Ex :Safeway and Scotiabank close by.
Excellent Bus service, close to the Victoria International Airport.
Thank you for taking the time to share your review of our hotel in Sidney-by-the-Sea! We here at the Best Western Emerald Isle are dedicated to providing only the best possible service for all of our Guests. We are pleased to know the location and amenities of our seaside town worked out so conveniently for you and we hope to see you again in the near future!
Best Western Emerald Isle
I booked an anniverary vacation on Vancouver Island over 1 1/2 months ago with almost all the hotels being Best Westerns. I had told them it was for our anniversay and when we arrived in Sidney the front desk was less than friendly with one of them asking me rudely if I was by myself in the room and I said no I was with my husband. I had never been asked that ever and I should have said something anyway we got a room with no view - just the rainy roof arch of the front entrance. We didn't say anything since it was only for one night but their rudeness andlack of care when they knew it was for our anniversary upset me.
Thank you for your comments, we apologize for any inconveniences caused and hope we can make it up to you.
We stayed here for one night on our way back from Mexico, and so did my parents. They had to see what kind of bed they had slept on, as it was wonderful. They went straight home & bought that bed from sleep country, and we did the next week. WOW!! Best sleep of our life!!
Thank you for staying with us, hurray back.
The hotel is conveniently located from Victoria International Airport. It is extremely clean and the staff are pleasant. The beds are super comfortable and so a good nights rest is a given.
Thank you for taking the time to review the Best Western Emerald Isle, with regards to your recent stay at our property. We are pleased to know we are making the right choices with new beds and linen packages - we do hear frequently how comfortable our beds are!
Your feedback is so very appreciated. I can assure you that my Staff and I use this information to do everything possible to create an enjoyable experience for each of our Guests.
If we can be of assistance in the future, don't hesitate to contact us at 250-656-4441. We are also grateful for referrals to your family and friends and will take great care of all who come through our doors!
We hope to see you again soon.
Best Western Emerald Isle