It was our first trip as a family with our 3 month old baby. After checking in, when we got to our room the door was half opened. The room was a mess, it hadn't been clean yet. I believe they'd just started to clean it. I waited by the door while my husband went downstairs to figure things out.
He came back with keys to another room which happened to be bigger/more expensive than the one we had paid for.
We were already settled in, unpacked and whatnot, when the manager called us and asked us to move to another room! She said that they put us in a more expensive room than the one we had paid for and that they were losing money.
I just couldn't believe that! Not only our room was not ready, now that we are finally settled with a baby, they wanted us to move! I refused! So we stayed in that room contrary to their will.
Then, as if that wasn't enough, at around 11 pm someone walked into our room by mistake. The front desk clerk was going to show that room because at showed as vacant on their system. To me, all of this show a lack of organization and poor management.
Breakfast was depressing.
Internet was so bad it was the same as no internet!
Anyways, we will not be coming back!
- Official Description (provided by the hotel):
- Guests can enjoy a complimentary breakfast each morning. Free Wi-Fi. Onsite self parking is complimentary. Super 8 Salmon Arm is a smoke-free property. Close to a grocery store, gas station, convenience store, restaurants and situated on the east side of Salmon Arm. 10% off at Home Restaurant. Special Group rates and discounts available. In room heating and air conditioning. ... more less
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- Also Known As:
- Super 8 Salmon Arm Hotel Salmon Arm
- Super Eight Salmon Arm
- Salmon Arm Super 8
- Salmon Arm Super Eight