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“Lake view not quite as expected”

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Prestige Harbourfront Resort
Ranked #1 of 8 Hotels in Salmon Arm
Certificate of Excellence
Ottawa, Ontario
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lake view not quite as expected”
Reviewed 3 August 2014

We booked a one night stay directly thru hotel after having an unsatisfactory conversation with an Expedia agent who insisted we take a luxury room with spectacular lake view. The hotel agent, when contacted directly, gave us a ground floor room which was surprising quiet as the hotel appeared to be full, when we enquired about the AAA discount, we were given a seniors discount. The room was large with bar frig, microwave and a picnic basket of dishes,which was a nice touch if we had been staying for several days.
We ate at the bar, same kitchen as restaurant, at staff suggestions as restaurant was full of family diners. Staff were friendly, laid back and accommodating. Unfortunately the food was mediocre at best. Caesar salad had so much garlic and pepper that it was barely edible. Roast beef dip arrived with beef dry and over cooked. The evening chicken special was better with accompanying mashed potatoes and salad. An entirely forgettable experience.
The hotels lake front view is actually of the marsh and bird sanctuary, and as we were there in midsummer and water level was low, it was a long way to the lake. There was a lovely walk around the end of the lake and down the public boardwalk to the boat docks where we enjoyed the sunset.
The pool which has both interior and exterior connected pools was well attended by adults and children and the hotel appeared to be very accommodating to young families.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank foreignaffairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
Reviewed 23 July 2014

My husband and I had our ceremony and reception here. The convention manager and her staff went over and above their job to make everything go so great! The ceremony and reception was beautiful and the food was delicious. The cafe was spectacular and the fresh homemade deserts and savoury pastries were fabulous. My guests were very impressed and so was my husband and I. Hospitality was awesome!!!!!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sahra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
My team will be so pleased to hear your wonderful comments! Thank-you! I will pass on your compliments to Crystal, and our the rest of the team. Congratulations, it was really a pleasure to have you host your wedding at the Prestige Harbourfront Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salmon Arm, Canada
1 review
Reviewed 22 July 2014

We live in Salmon Arm and our house flooded so we had to stay in a hotel for a night while things were being cleaned up. We had such an excellent experience, the front desk was SO helpful and super pleasant to deal with I really feel like they went over and above to make sure our stay was wonderful. I would totally recommend this hotel to anyone visiting Salmon Arm - its also on the water and has a beautiful view of the sunset while you have dinner on the patio! The rooms were super clean and really modern. I will be for sure staying here again!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ashley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
Thank you for your wonderful review. Our team works hard to ensure that every guest has a great stay and it is rewarding to hear that you had a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2014

Our tour passed Salmon Arm for one night stay in Prestige Harbourfront Resort. We were arranged room 417 with lake view. We had a walk at the Lake nearby. The view was good and peaceful. Lobby looks mordern and nice, there is a piano but its out of tune haha. Room was spacious and bed was quite comfortable.Bathroom is really good. There are both bathtub and shower provided. Coffee maker looks new. But in such hot summer, cleanness should be more aware in every room. Plus, there is only one elevator in the hotel. Lastly, breakfast is good but is not so enough.

Room Tip: Rooms with odd number should be those which with lake view.
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  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kk K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review.
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Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 July 2014 via mobile

First time in Salmon Arm. Nice, clean hotel. Our room had a patio looking out to marshland/lake. Room was large and comfortable but wi-fi inoperable. Called front desk numerous times and were told when hotel was full, wireless was "iffy". We were told they would increase bandwidth but to no avail. Tech staff called and couldn't help. Only internet is in lobby -- a real drag. Never have had this problem while traveling all over world. They need to fix.

Stayed July 2014, travelled with friends
Helpful?
Thank 2hi2cu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that the internet was not working correctly. Since your stay we have upgraded our WI FI to meet to needs of our guests. We look forward meeting your technological needs on your next visit to Salmon Arm.
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Calgary
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 July 2014

We were travelling through on our way to Vancouver. The hotel has a lovely location and looks nice, but our room's toilet had not been cleaned. No more details are needed, except maybe the word 'disgusting.' I called the front desk. They said they would take care of it, which it was. However, no one even apologized. They could have offered a minimal complimentary snack, or a room upgrade on our next trip. Nothing... We cancelled our reservations for the return trip.

This hotel has not heard of cleanliness or customer service. This is really disappointing for Prestige. They were our goto hotel in B.C.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Rae010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
Thank you for sharing your experience. I have reviewed your comments with our Housekeeping team and please be assured that we have already taken steps to rectify the concerns you mentioned. This not usual of our normally high cleaning standards. I apologize that we failed to address this issue before your arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Vancouver, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014 via mobile

Great location. But......
Very average in terms of customer service : didn't refresh the coffee (ran out) didn't do room service as we wanted it done in the afternoon. Very cold pool which kids couldn't play in because of temperature.
Would I come again? Maybe if they fixed these things. Food in the pub was alright but again they were understaffed which I noticed

Stayed June 2014, travelled with family
Helpful?
Thank Jadevee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, General Manager at Prestige Harbourfront Resort, responded to this review, 7 August 2014
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our normally high standards of service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prestige Harbourfront Resort

Property: Prestige Harbourfront Resort
Address: 251 Harbourfront Dr NE, Salmon Arm, British Columbia V1E 2W7, Canada
Phone Number:
Region: Canada > British Columbia > Salmon Arm
Amenities:
Spa
Hotel Style:
Ranked #1 of 8 Hotels in Salmon Arm
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Prestige Harbourfront Resort 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Nestled in the heart of Salmon Arm and on the shores of Shuswap Lake, discover The Prestige Harbourfront Resort & Convention Centre where luxurious accommodation is complemented by our superior hospitality. Exquisite guestrooms, designer suites and panoramic views make our full service resort a great getaway destination for the leisure or corporate traveller. Relax at the spa or lounge in the sunshine on our outdoor patio. Explore lush orchards, farmers markets, scenic golf courses and so much more that make Salmon Arm truly unique. ... more   less 
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Also Known As:
Prestige Harbourfront Hotel Salmon Arm

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