We stayed at the Sandman Hotel the last weekend in November for a hockey tournament. They are in the midst of renovations, which was not an issue but the front desk staff were some of the most unpleasant I have ever had to deal with. Upon check in, they were busy which was to be expected. The senior lady who was working seemed to forget what a smile was. They had to expect a rush as it was also opening weekend of the local ski hill. Any questions I had were quickly interrupted. The other lady I had the "pleasure" of talking to throughout the weekend was just as sour. I believe her badge said "Manager". Upon check out, I was not asked how I enjoyed my stay, not even so much as a Thank you, come again.
The housekeeping staff was, however, very personable and friendly! Great ladies and clean rooms! The beds were comfortable.
Just a suggestion but front desk staff may want to take a refresher course in hospitality!
- Official Description (provided by the hotel):
- Located amid the Monashee and Selkirk Mountain ranges, halfway between Vancouver, BC and Calgary, AB, Sandman Hotel Revelstoke is situated off Trans-Canada Highway. Hailed as "the original mountain town", there are endless options of recreational activities such as skiing, heli-skiing, hiking, camping, and much, much more. Also catering to the business traveler, Sandman Hotel Revelstoke has all the modern essentials such as free Wi-Fi, a business centre, and meeting facilities, making this Sandman the perfect choice when traveling on vacation or a short stopover. ... more less
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- Also Known As:
- Sandman Inn Revelstoke Hotel Revelstoke