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“Brutal Service”

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Oceanside Village Resort
Ranked #2 of 13 Hotels in Parksville
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Brutal Service”
Reviewed 1 August 2014

Service was brutal. We had multiple issues with our cabin (faulty wiring in oven, dryer than never stopped, multiple dead light bulbs, toilet paper holder that was broken, drawer knobs broken, and Wi-Fi that only 2 people could use.) I brought these issues to the attention of the office staff. After 5 days, and multiple visits to the front office including speaking with Kathy the manager, and Rob [---], the owner, Wi-Fi was finally enabled for each person staying in the condo. Since when does ‘Wi-Fi included’ mean only two devices? Especially since the cabins can sleep up to 8 people? They never fixed the oven, dryer, light bulbs, toilet paper holder, or drawer knobs during our two week stay. The cabins themselves were cute, although the name of the resort is misleading, as they have no access to the ocean; you need to drive to the provincial park to get to the beach. Given that it was more expensive than Tanglewood, Madronna, and Beach Acres (which all have their own direct ocean access) and the service was poor, I would not stay there again or recommend it to anyone else.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Darcy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 4 August 2014
Dear Darcy,

Thank you for submitting your detailed review. I am sorry that you experienced issues with various things about your cottage during your stay and had they been brought to our attention, we would have seen to them immediately. During your stay the only issue that I was aware of was the WIFI and that was resolved early on the Monday morning after your arrival.

We do have maintenance on site each day as well as technicians that deal with appliance issues. Now that I have been made aware via your review, I will be seeing to the cottage immediately. Having a cottage with all of the items not functioning properly as you have mentioned is not within our standards.

If you care to email me directly at info@oceansidevillageresort.com and explain in more detail what problems you experienced with the oven and dryer not working properly, it would assist our appliance tech in diagnosing and repairing.

Please feel free to contact me should you have any other concerns you wish to bring to my attention.

Kind Regards,
Kathy Fraser
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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518 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Any
English first
Riverside
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

This was our first stay at Oceanside Village Resort. The cabin we were assigned had 3 bedrooms, 2 baths, a full kitchen, and deck with BBQ grill. It was great! Plenty of room for all of us, and convenient to Parksville and other surrounding areas (like Campbell River and Ucluelet). The cottage itself was clean and well stocked with cooking and eating items, and the washer/dryer was most useful. The staff was most accommodating and extremely helpful.

Room Tip: This is for bringing the family (including the dog). A 3 bedroom cottage accommodated 4 adults and...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Donald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 4 August 2014
Hi Donald,

Thank you kindly for taking the time to post your positive review!

You obviously enjoyed staying in the Cypress style cottage during your family vacation which affords you lots of space. We are a great place for many people having a stop over while traveling to the West Coast such as Ucluelet and Tofino and several of our guests just do day trips over there and come home to their cottage in the evening.

We pride ourselves on the fact that the cottages do come well equipped for each stay and having the six appliances such as washer and dryer on a vacation is just an added bonus!

We look forward to hopefully welcoming you back to stay with us again in the near future.

Kind Regards,
Kathy Fraser
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 31 July 2014

Had a relaxing getaway to Oceanside Village resort. Was happy to get a pet friendly cottage on such short notice. The atmosphere was pleasant and the grounds were great. We took advantage of the swim pool and the mini golf near by. We will definitely return.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 4 August 2014
Hi Lance,

Thank you for taking the time to post your positive review.

We are happy to know that we were able to accommodate you on short notice for the pet friendly rental you required. We love to see guests arrive with their furry family members and we enjoy meeting them as well!

I am glad that you were able to make time for Riptide Lagoon Adventure Park next door to us as it is a great place to relax and have some fun.

We look forward to being able to welcome you back to Oceanside Village in the near future.

Kind Regards,
Kathy Fraser
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 30 July 2014

We stayed for a week in July 2014, the cottage was very clean and comfortable. Daily trash recycle pick-up service, great indoor pool, a place to do yoga and a very good place to eat and have coffee within the complex. A 5 min drive to Rathtrevor Beach Provincial Park and a 10 min drive to Parksville downtown.
The only thing we did not enjoy much was the fact that the cottage does not have air conditioning and it was scorching hot during our stay. It does have some fans, but believe me, it is not enough.
Another thing was the wifi, it is free but the system disconnects you every night and you have sign-in every morning. A bit of hassle.
Overall, we had fun so I would recommend it to others with the caveat that there is no air conditioning.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
Review collected in partnership with this hotel

Helpful?
Thank lcgarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 31 July 2014
Dear Past Guest,

Thank you for taking the time to write a review regarding your stay here with us.
Being that all cottages are privately owned, it is up to each owner when purchasing whether or not they put in air conditioning. We do have units with it so if you are to come back for another stay, please be sure to ask for a cottage that has such.

We look forward to welcoming you back to Oceanside Village Resort in the near future.

Kind Regards,
Kathy Fraser
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

This is our 4th time staying here. We find the staff very courteous and friendly. The cottages are clean and well stocked. We are part of a family reunion and spend time at Rathtrevor Beach which is very close by.

Room Tip: This is not a hotel but many 2-3 bedroom cottages.
See more room tips
  • Stayed July 2014, travelled with family
    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 30 July 2014
Hi Diane,

Thank you for the praises on the Front Desk and office Staff. They do work extremely hard to ensure that all guests are treated as best as can be during their stay with us as customer service is #1 to our resort.

We are glad to have you keep coming back for return visits and we look forward to the next time you and your family are able to come for another stay.

Thank you once again for your on-going patronage.

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2014

We stay here every year, always have a great time :)
Nice that we can bring our chihuahua's
Close to the beach, also the sand castle display is just a few km down the road,
Coombs with the goats on the market roof is just 15 minutes away

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Shrewsburys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 29 July 2014
Hi Cyril,

It is always a pleasure to welcome our repeat guests back time and time again such as you, Cheree and the fur babies!

We are pleased once again that you found your cottage comforting and were able to make use of the beach and take in the fabulous sand castles during your stay last week.

We of course look forward to welcoming you and your family back in the near future and once again, thank you for your years of on-going interest and patronage here at Oceanside Village Resort.

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
1 review
Reviewed 25 July 2014

Our family of five thoroughly enjoyed our time at the Oceanside Village Resort. It was a budget friendly holiday with full kitchen facilities at our disposal, as well as coming home with no laundry to do, was an added bonus. Our kids loved the pool and the Riptide Lagoon mini-golf course was also a big hit. Of course, the proximity to the ocean was great. We would love to come again, our home away from home was fantastic!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
Helpful?
Thank Carelyn43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OVRKathy, Manager at Oceanside Village Resort, responded to this review, 29 July 2014
Hi Carelyn,

Thank you ever so much for taking the time to write about your experience here at Oceanside Village Resort.

We are pleased that you found the cottage to your liking and it made for an enjoyable holiday time away for you and you family.

We look forward to hopefully being able to welcome you back again in the future.
Please do not hesitate to contact should you require any assistance in the mean time.

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oceanside Village Resort

Property: Oceanside Village Resort
Address: 1080 Resort Dr, Parksville, British Columbia V9P 2E3, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Parksville
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Parksville
#2 Spa Hotel in Parksville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Oceanside Village Resort 4*
Number of rooms: 67
Official Description (provided by the hotel):
Oceanside Village is a convenient Parksville resort situated on a beautiful 15 acre property offering various styles/sizes of new cottages sleeping from 1-8 persons in Parksville's resort area. Each cottage boasts all the comforts of home, coming fully equipped with 6 appliances, 2-3 TV's, DVD players, large open concept rooms with vaulted ceilings and field stone fireplaces. Enjoy the outdoors on your front and back decks which come with patio furniture and your own BBQ. This unique development features thoughtfully designed luxury cottages within easy walking distance to nearby lush forest trails and miles of sandy beaches to explore Rathtrevor Provincial Park. Located within our Resort is an indoor pool with hot tub and fitness centre. Also a Day Spa & Salon, Tea/Coffee House & Clothing Boutique. Riptide Lagoon Adventure Park is located next door and our area also hosts four first class golf courses. ... more   less 
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Also Known As:
Oceanside Village Hotel Parksville
Oceanside Village Resort Parksville, Vancouver Island, Canada

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