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Beach Club Resort - Bellstar Hotels & Resorts
Ranked #3 of 13 Hotels in Parksville
Certificate of Excellence
Reviewed 9 June 2014

My stay here was very satisfying when I had trouble with the internet service the staff was very helpful in fixing it for me this was very important to me as when I am away from my office my staff needs me to approve payroll,invoices etc.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
Thank Jules L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 12 June 2014

Dear Jules L,

Thank you for your fantastic review of your recent stay with us at The Beach Club Resort. It was great to see that you enjoyed your stay given the 5 star ratings in all areas and am appreciative my team and I were given the opportunity to rectify the issues you experienced with our complimentary high speed internet. The majority of times minor issues with our wifi can be rectified immediately by our on site team otherwise we have access to a 24/7 internet helpdesk who are able to provide additional technical support during your stay. We look forward to welcoming you back soon to Parksville and especially The Beach Club Resort.


Arthur Wong
General Manager

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803 - 809 of 1,299 reviews

Reviewed 8 June 2014

My wife and I attended a convention at this Resort. The location is excellent and the common areas of the property are very well maintained. We stayed on the top floor in a one bedroom condo that was very nice with full kitchen, living and dining area with fireplace, two bathrooms and a private covered deck. The convention fee for this room was very reasonable and the view of the beach and mountains from the rooms and porch were exceptional. The front desk staff and all of the staff associated with the conference functions were excellent and appeared to enjoy their work. However, there were two areas of service I found to be poor, The first was housekeeping of our unit which was not as stated it would be. They advertise that coffee/tea stations in the room will be refreshed on a daily basis. This happened once between Wednesday and Sunday morning. They also advertise that the linens will be changed and the unit vacuumed on the third day of your stay, but this also did not happen. Maybe not a big deal to many, but don't advertise it if you do not plan to deliver the services. I had looked forward to having morning coffee on the balcony. The second area was complete disappointment due to unacceptable rudeness by a server at the Pacific Prime Steak and Chop Restaurant. His manners were terrible and he was both rude and sarcastic with myself and other guests. I have never been treated by a server in such a manner and have certainly never given them a reason to do so. It would appear that his behaviour made the female servers uncomfortable and embarrassed by his behaviour. Even though this guy seemed to work on the patio area of the Restaurant, we decided to avoid this Restaurant all together, and advised other conference members to do the same. All in all, most staff encountered were excellent, however it only takes one staff member like this guy to make your trip memorable for the wrong reason.

Room Tip: All rooms in the east and east wing offer exceptional beach access and views of the ocean and mounta...
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  • Stayed: June 2014, travelled on business
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Thank JOHN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 12 June 2014

Dear JOHN C,

Thank you for taking the time in providing us an extensive recount of your recent stay with us here at The Beach Club Resort. It was great to read that the majority of your stay with us exceeded your expectations especially our fantastic location, our well maintained common areas, our beautifully appointed suites, our exceptional and competitive rates and of course the service levels my team provided at the Front Desk and in Banquets. However, my apologies for the two concerns you shared with us. Rest assured we have reviewed why your coffee was missed during your stay with us as it's absolutely our standard to refresh our guests' coffee on a daily basis. In line with being environmentally friendly our intentions are to refresh linens and provide an extensive clean after each guest has stayed with us 3 nights. However, my team noticed that you were staying 4 nights and therefore provided this service after your second night, at the middle of your stay with us. With regards to the service you experienced from one particular server in our restaurant, this is definitely not acceptable and absolutely not what we would want any of our guests to experience. I thank you for bringing these concerns to our attention as we would definitely not be able to strive in delivering exceptional resort experiences to all of our guests without such feedback. We definitely hope to see you again as I'm sure you'll notice the difference on future visits.


Arthur Wong
General Manager

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Reviewed 6 June 2014

Panoramic views of the beach and ocean from our room. Make sure to go to the Pacific Prime restaurant downstairs at the resort. On the expensive side but the location and the food quality cannot be beat

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Demisemiquaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 12 June 2014

Dear Demisemiquaver,

Thank you for sharing your experience with us from your recent stay with us here at The Beach Club Resort. It was great to read that you loved our spectacular oceanfront rooms & suites. It's amazing that not more BC residents have experienced the serenity and relaxing feel of the East Coast of Vancouver Island especially here in Parksville. Special thanks as well for your glowing recommendation for our on site restaurant, Pacific Prime Restaurant & Lounge, I'm thrilled that you love our newly released Summer menu and some of the fresh and tantalizing flavours which our Executive Chef, Rick Davidson has created. We look forward to welcoming you back soon!


Arthur Wong
General Manager

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Reviewed 4 June 2014

Very happy with the service, the room layout, the beach just outside the door. We love to visit Parksville and this just made our visit the best. For anyone staying more than one night, the kitchen availability was great.





  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 12 June 2014

Dear Linda S,

Thank you for the wonderful compliments pertaining to my team's service levels, our spacious rooms and suites as well as our spectacular and convenient location. It was great to read that my team and our hotel, The Beach Club Resort truly enhanced your visit to Parksville. Our One Bedroom Suites which come fully equipped with utensils and cooking gadget are ideal for longer stays and we find that our guests also love the convenience of being able to throw together a quick meal even on a one night stay with us. We look forward to sharing future memories of Parksville together, see you soon!


Arthur Wong
General Manager

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Reviewed 30 May 2014

We have stayed at this property numerous times before ....the perfect location on the beach for a relaxing long weekend. Morning coffee on the balcony overlooking the beach is always a highlight...and then a glass of wine at sunset......

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Karen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 2 June 2014

Dear Karen U,

What a fantastic way of spending a long weekend, sitting on a private patio overlooking the ocean and enjoying a freshly brewed pot of coffee in the morning and then returning in the evening with a glass of wine to enjoy the sunset. It was great to read your recount of your latest experience with us and thank you for sharing. As Victoria is less than 2 hours away I'm sure that there's definitely another reason for you to return sooner than later to The Beach Club Resort. See you soon!



Arthur Wong
General Manager

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Reviewed 29 May 2014

The main disappointment with the property is that while it is located on a beautiful beach, there is not a beach chair or lounger in sight. Some of the marketing for this "club"shows such things making it rather misleading. There is a patio area which looks like part of the restaurant with chairs and tables but it does not look inviting and you might as well sit at the table on your balcony. There was no place to go and read in the sun. Granted it's not summer but it is warm enough to enjoy such things in an area that has the mildest temperatures on the island.

The one bedroom suite we had was extremely clean and a nice size with excellent views and a nice sized balcony. The unit has some minor maintenance issues that really should be taken care of. We got the feeling that the owners (units are quarter share) maybe agree on spending the money to get things in order.

While two staff members (Elaina at the front desk, and Francis the Housekeeping Manager) treated us exceptionally well, some of the staff lack enthusiasm and don't seem to understand that if they wear the resort logo they are ambassadors for the property. The front desk people - Kyle and Kevin were very good and Elaina provided top notch service and care from the first time I spoke to her.

If you are a business traveler you would really enjoy this property but if you are looking for a get away to feel pampered and enjoy a beautiful property (not just a great view), with lovely romantic spaces you might want to look at some of the other resorts around the Qualicum/Parksville area. If you have the time to drive an extra 3 hours you could go up to the Tofino/Ucluelet area.

Travelers should be aware that some of the rooms in the tower may have very poor views of the roof top stacks of the east wing. The rooms on the end of the west wing will have road noise. Unfortunately when you call the main reservation line you speak with someone in the eastern US who knows nothing about the resort which I realize is a common situation for management companies but it's really annoying. Call the front desk directly for reservations.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Hasschen247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 30 May 2014

Dear Hasschen247,

Thank you for your comprehensive review of your recent stay with us at The Beach Club Resort. It was great to read that you loved certain aspects of your stay with us such as our fantastic One Bedroom Suites which each have a large patio and are beautifully appointed, our fantastic views and the service which we strive to provide which was evident in your comments pertaining to Elena, Francis, Kyle and Kevin. We are especially thankful that you rated us as one of your highest reviews as compared with your other Tripadvisor reviews at other locations. We will definitely continue our focus on training for all our team to ensure we remain ahead of the curve when it comes to service levels. With regards to beach chairs and loungers we do strategically place loungers on our lawn during the Summer months but consciously decided that during the other seasons when the weather is so unstable and the demand for these features is low that we would not place them out. By doing this we're able to maintain our lawns in pristine condition throughout the year. On our restaurant patio we do have a large compliment of sofa seating where guests are more than welcome to enjoy the sea breeze, catch the rays of the sun and enjoy their latest novel. It truly hurts me to read that you feel our resort is not tailored to guests looking to be pampered and who are looking to get away as the majority of our guest feedback through a multitude of channels is that we're the perfect location to get away, relax and re-energize. We've even had guests who wish that they had planned on staying one less day in Tofino/Ucluelet and an extra day with us here at The Beach Club Resort. I thank you again for the opportunity to address your concerns as we can't hope to improve without constructive feedback. I do hope that this experience has not clouded your opinion of our resort and truly hope to see you return in the near future.



Arthur Wong
General Manager

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Reviewed 28 May 2014

Great Location and the rooms are very spacious and always very clean. The Ocean View is amazing, especially to wake up to. There is a great walking path that starts right in front of the hotel and takes you along the beach.

  • Stayed: May 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Corinne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Beach Club Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 29 May 2014

Dear Corinne B,

Thank you for your fantastic review from your recent visit to The Beach Club Resort. It was great to read that our location on one of Canada's best beaches, our spectacular rooms with fabulous ocean views and our resort facilities overall truly impressed you. It's amazing that not more people are knowledgeable about Parksville and what we have to offer here but am glad you were able to savour this experience. We look forward to welcoming you back in the near future, see you soon!



Arthur Wong
General Manager

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Additional Information about Beach Club Resort - Bellstar Hotels & Resorts

Address: 181 Beachside Drive | PO Box 1629, Parksville, British Columbia V9P 2H5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Parksville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Parksville
#3 On the Beach Hotel in Parksville
#3 Spa Hotel in Parksville
Price Range: £86 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Club Resort - Bellstar Hotels & Resorts 4*
Number of rooms: 149
Official Description (provided by the hotel):
The Beach Club Resort offers guests an unparalleled vacation experience on Parksville Beach, just steps from the water. Enjoy luxurious accommodations and amenities including in-room dining, valet & bell service, a fitness centre and oceanfront indoor pool and hot tub. Dine at Pacific Prime Restaurant & Lounge featuring the finest cuts of meat, seafood, appetizers and desserts. Free parking and complimentary wireless high speed internet access.Make The Beach Club Resort your destination for luxury at your fingertips and sand between your toes. ... more   less 
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Also Known As:
Beach Club Hotel Parksville
Beach Hotel Parksville
Beach Resort Parksville
Beach Club Resort - Bellstar Hotels & Resorts Parksville, Vancouver Island, Canada

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