I've been meaning to write a review about this place for quite some time, but haven't until now as I prefer to not think about it . . .
My 2 sisters and I stayed here for 2 nights for our annual "Sisters' Retreat." When we came to check in, we were advised our room wasn't ready yet, although it was 10 minutes before check-in time. It was not ready for over an hour after that, and we did finally get to check in, the amenities were not what we had been promised. When we called the front desk to inquire, we were told there was nothing else available, and if we'd like to go elsewhere, they would reimburse us our money. It was a long weekend, end of the day, and of course there was nowhere else to go, so we were stuck. After a great deal of complaining, we were finally upgraded to a bigger suite, but they were not gracious about it at all.
On a separate occasion, there was a great special advertised on-line, so we thought we'd give them a 2nd chance. We made our reservation, but then got an email stating there had been a mistake, and were told we should have known they wouldn't have a rate that low! Really? We should have known?
I would recommend you avoid this place and their HUGE lack of customer service at all costs.
- Official Description (provided by the hotel):
- Sunrise Ridge Waterfront Resort is the perfect place to start your Vancouver Island vacation. Located just 37 km north of Nanaimo, Parksville is situated in a spectacular natural setting, surrounded by beautiful beaches, mountains, lakes and rivers. At Sunrise Ridge pamper yourself with in suite features including top quality furnishings, soaker tubs, open and spacious kitchens, natural timber, stone, granite and stainless steel appliances. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, Evoline ltd and 5viajes2012 S.L. so you can book your Sunrise Ridge Waterfront Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunrise Ridge Waterfront Hotel Parksville
- Sunrise Ridge Waterfront Parksville
- Sunrise Ridge Waterfront Resort Parksville, Vancouver Island, Canada